Trusted Agent profile · Woking

Bourne Estate Agents reviews in Woking

★★★★★ Excellent

395 reviews across 3 platforms

36 Commercial Way, Woking, GU21 6EN

Part of Bourne Estate, see every office.

Bourne Estate's office in Woking, at 36 Commercial Way, is rated 4.7 out of 5 across 395 reviews on three platforms, including 295 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate won in 2026.

Google logo

4.8 / 5

295

Reviews on Google

This office

Facebook logo

4.6 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

90

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bourne Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Woking office, from every platform, shown as written. First names only.

5/5

Google

If you have a property for sale in the Woking or surrounding area, I simply can’t recommend Bourne (Woking branch) enough. I have had my 1 bedroom flat on the market for a long time with different estate agents who didn’t produce any results (not even 1 offer came through!). I was recommended Bourne by a friend who said they were a proactive agent and they didn’t disappoint. I unfortunately decided to sell my flat at the wrong time due to personal circumstance - cladding concerns after the tragic Grenfell, Covid so a mainline station to London wasn’t desirable like it used to be and then the cost of living crisis and mortgage rates soaring (so this ruled out a lot of first time buyers)! Due to this perfect storm, 2 of my sales fell through however the team at Bourne did not give up. They gave me guidance on how to push for a new buyer and when I got a 3rd offer, the buyer’s solicitor was incredibly slow and unresponsive. Bourne spent a VERY long time chasing and pushing for the sale to be wrapped up. Chris and his team were all super communicative throughout and made sure I got regular updates. I am likely their longest serving client as it has been such a process but I still felt like gave me the service that I would have got as a brand new customer - even though they were on a set fee, no matter how much work they did. I will absolutely only be using the Bourne Woking team for any future property sales I have. The biggest thank you to all the team who played their part in getting my sale over the line!

Katie · 13 June 2023

5/5

Google

2022-2023 After a year, I still do highly appreciate the service of Bourne. The Lettings Consultant, Brandon Reynolds is professional and helpful. He is always informative and patient. The property manager, Karen Reynolds is efficient. She always gives prompt reply and help.The inventory clerk, Mark Evans is helpful. He provides detail explanation. I am happy to meet such a perfect dream team at Bourne. Good service 👍👍👍👍 2021-2022 It is our first time to rent a property via Bourne. Although we are just only in a let-agreed phase, we do have a very good experience with the helpful and patient agent, Jess Dixon. We believe everything will go very smoothly as we luckily meet such a good agent.😊

Noele · 13 June 2023

5/5

Google

Brandon made our move very easy and was a great support to us! He helped us in our initial search for properties, always corresponding in good time and being available when we had any questions. Once we found our property he helped us secure the tenancy and was really reassuring when we needed him to be! Brandon never put any undue pressure on us and always worked with us in a friendly and professional way. We would throughly recommend Brandon and Bourne to others, and would be happy to work with them again in the future 😃👍

James · 13 June 2023

5/5

Trustpilot

5 star work

I a took flat through Bourne state agent In woking..all was good from beginning...till end... of the process,even we had a few issues in the flat..as I communicate with Mr fraser (manager)all fixed immediately ...I appreciate his work.best luck

Reza · 14 November 2025

Agent replied · 25 December 2025

Thank you for taking the time to leave a 5-star review, Reza. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

5/5

Google

Ross Trowbridge of the Woking Bournes office has been amazing! We bought our property through Bournes and Ross has dealt with us right from the start with viewing the property. He is punctual, polite, a pleasure to deal with and professional at all times. He dealt with every request promptly and got results very quickly. If we could give more than 5 stars we would...excellent outstanding service! We will definately use you again! Well done Ross, you're an absolute credit to Bournes!!

Angie · 29 May 2024

Agent replied · 12 June 2024

Thank you so much for your review! We're delighted to hear you had a great experience with Ross. We are pleased to know he was always on time, polite, and professional, and that he handled your requests quickly. We'll make sure Ross hears your praise, he's a valuable part of our team. We look forward to helping you again in the future. Kind regards Andy Gearing - Director

5/5

Trustpilot

Excellent and professional dealings…

Excellent and professional dealings with promt service, a pleasure to deal with. Would and will be recommending.

RCT · 8 May 2026

Agent replied · 4 June 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.

5/5

Google

I would like to highly recommend the whole team at Bourne Woking Branch, They have all gone above and beyond helping me with the sale of a relatives home. I honestly couldn't of asked for a better team to help me and always had their reassurance and guidance at the end of the phone or email. I always knew there would be hiccups due to the house but while I was stressing the team stayed cool and calm and found ways to help me. From the first visit for valuation I knew I would be in safe hands. Thank you for not only looking after the house sale but also for looking after me throughout the whole process.

Alison · 4 August 2025

5/5

Google

Tallulah Dowding showed her expertise and professionalism while helping with the property management of a flat we own. At a few hours' notice, she found a company to deep clean the property and then negotiated a deposit release with the tenants. Tallulah was helpful, completely on top of the situation and always prompt with her communication. Excellent work!

John · 23 August 2024

4/5

Trustpilot

Outstanding service

Outstanding service! The team assisted me with my purchase, demonstrating exceptional helpfulness and excellent communication throughout. I was thoroughly pleased with the service at the Alton branch and would highly recommend them.

Becky · 31 December 2025

Agent replied · 23 February 2026

Thank you for your review, Becky! If there’s anything else we can do for you to get that 5-Star rating, please let us know.

5/5

Trustpilot

Professional and competent

A very professional and competent service. Gemma's promise to sell my property was kept.

William · 19 May 2026

Agent replied · 4 June 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Trustpilot

Bourne were proactive when other agents couldnt be asked

We have had a difficult time trying to find somewhere to rent. Bourne Estate Agents were by far the most helpful, they actually proactively worked to find us somewhere whilst other estate agents really were not interested. Their honesty was also much appreciated. We were led along by others even when there was little prospect of success. Thanks especially to Alice.

Sally · 11 June 2024

5/5

Google

Shaun, George and the team at Bourne Estate Agents in Woking have been fantastic. Our property was priced at what we felt was a realistic price and they secured an additional amount within a week of coming to market. We would definitely recommend them.

Claire · 13 June 2023

Agent replied · 12 June 2024

Dear Claire, Thank you very much for your review, I have passed this onto Shaun and George. I look forward to things progressing ahead. Kind regards Andy Gearing (Director)

5/5

Google

From our very first conversation about selling our apartment, we had a great feeling, and that instinct proved absolutely right. …

Ingrid · 16 March 2026

Agent replied · 16 April 2026

Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. I look forward to working on your other sale and delivering the same result. Best - Andy Gearing

5/5

Google

Jess is helping put my house up for rent! Out of all the estate agencies I’ve spoken to and got round she was the most professional and actually seemed interested and excited to help rent my property out! I feel confident and comfortable with Jess from Bourne dealing with property. Wouldn’t go elsewhere!

Maddie · 13 June 2022

Agent replied · 12 June 2024

Dear Maddie, Thank you for your recent review, I have passed this feedback onto Jessica. We pride ourselves in being different to our competitors, coupled with outstanding service levels. We look forward to our ongoing business relationship. Kind Regards Andy Gearing (Director)

5/5

Google

Very recommended, great estate agencies and definitely better than others, they look after Tenant, Landlords and property all together.

Louis · 16 March 2026

Agent replied · 16 April 2026

Thank you, Louis! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Andy Gearing at Bourne is an exceptional agent, leader and business director. He truly knows his craft, has a genuine passion for the job and has the greatest respect for all his vendors and applicants. Leading his terrific team with high energy, excellent morals and ethics. He is a true professional and is the sharpest sales professional I've ever come across. I have had the pleasure of both buying and selling through Andy, many times. He is an expert in his field and it's truly a pleasure to work with the team at Bourne who are an asset to the industry. We think they are so deserving of all their success, their loyal following and excellent reputation, which has been Bourne out of hard work, dedication and consistent results in the market year after year. Well done Andy, you truly are outstanding and we are so grateful for all your efforts!

Sara · 14 January 2024

Agent replied · 12 June 2024

Thank you for your support, it's what keeps us motivated to excel. Looking forward to continuing our successful journey together! Kind regards Andy

5/5

Google

Whilst looking to sell my property in Horsell we approached the normal go to village estate agent and also gave Bourne the opportunity to pitch for handling the sale. The contrast in knowledge of the market and actual interest in selling the property was chalk and cheese. Bourne demonstrated knowledge, shared a sales strategy that was well thought out and had the hunger to successfully make the sale. The other was complacent and expected to be appointed. Unsurprisingly, Bourne were appointed and went on to successfully execute the sales strategy achieving a sale price we were very happy with. All the team were professional and a pleasure to deal with. Thoroughly recommend.

Piers · 14 January 2024

Agent replied · 12 June 2024

Hi Piers, Thank you for entrusting us with the sale of your property, and we're delighted that our efforts paid off for you. Should you require any assistance in the future, please don't hesitate to reach out. Kind regards Andy Gearing - Director

5/5

Google

I recently had the pleasure of dealing with Shaun Barnes at Bourne for my property search as a new buyer. I dealt with many agents during my search and Shaun really stood out for all the right reasons. He took his time to understand my needs, discuss the properties I was interested in and was the first agent to arrange viewings. When we met at the first property he was well prepared, curteous and respectful of the owner's property. My follow-up engagements were excellent. Shaun really put Bourne right at the top of my list should I need an estate agent in the future. Thank you Shaun.

Jason · 13 June 2022

5/5

Google

My husband and I have had a great experience with Bourne estate agents in buying our first property. Ross was easy to contact and always responded to our queries quickly. Will not hesitate to recommend the company!

Irum · 13 June 2023

Agent replied · 12 June 2024

Thank you very much for your kind review, we are delighted you have been happy with the whole process! Kind regards Andy Gearing (Director)

5/5

Google

If I could give 6 stars out of 5 I would! These guys were communicative and efficient, driving the sale and keeping me informed at all stages, all whilst being decent and friendly humans. I had had a bad experience with another agent in Woking and was very selective about who I would allow to market my house the second time. Bradley, who was dealing with my sale was always truthful, reliable and personable. Andy, who appraised my property was also always honest, personable and available to discuss my property when required. I’ve had misgivings about agents previously not really working hard for their fee, but these guys really worked beyond expectations and deserve their fee. The other side had a particularly bad conveyancer and Bradley did everything he could to help the buyer and I to keep the process moving. If you have a property to sell or rent, or are looking to buy/rent, then I can’t recommend Bourne more highly. Thank you so much!

Davina · 16 September 2023

Agent replied · 12 June 2024

Hi Davina, Thank you for the amazing review, it was not straight forward but persistence paid off. I have passed your feedback onto Bradley and the team. Best wishes for the future. Andy Gearing - Director

5/5

Trustpilot

Quick heads up regarding the sale of…

Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager.

Mr · 12 December 2025

Agent replied · 25 December 2025

Thank you for taking the time to leave a 5-star review, Mr Brown. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

5/5

Trustpilot

Anabelle has been nothing but amazing

Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.

James · 29 April 2024

5/5

Google

My wife and I have been talking to Ross and Brandon with regards to letting a flat and we are glad to say they, and particularly Brandon have acted attentively and professionally.

Ali · 17 August 2023

Agent replied · 12 June 2024

Thank you for taking the time to review our service, it is very much appreciated. Kind regards Andy Gearing - Director

5/5

Google

I cannot commend enough the absolute professionalism and attention to detail provided by the team at Bourne throughout the whole sales process. Their director, Andy, certainly leads from the front with a passion and hands-on approach to provide a first class customer experience which is embraced throughout his team. In what is currently a very challenging housing environment it's never been more important to engage an estate agency you can completely trust, that goes the extra mile and delivers what they promise - I'm pleased to have entrusted Bourne with my property sale - they delivered on all counts.

Mark · 17 August 2023

Agent replied · 12 June 2024

Thank you for your review, it is very much appreciated. We are so glad to Thanks Mark, we are pleased to have got your sale through after some difficulties along the way. Best wishes for the future. Kind Regards Andy Gearing - Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bourne Estate's Google reviews

Questions about Bourne Estate Agents

How many reviews does Bourne Estate Agents have?

Bourne Estate's Woking office has 395 reviews across three platforms: 295 on Google, 10 on Facebook (across the whole business), 90 on Trustpilot (across the whole business).

What is Bourne Estate Agents's rating?

Bourne Estate Agents is rated 4.7 out of 5 across all 395 reviews, and 4.8 out of 5 on Google from 295 reviews.

Has Bourne Estate won any awards?

Yes. In The Trusted Agent 2026 awards: Bourne Estate, Woking won Trusted Agent; Bourne Estate, Farnham won Gold; Bourne Estate, Alton won Trusted Agent; Bourne Estate, Guildford won Trusted Agent.

Where is Bourne Estate's Woking office?

Bourne Estate Agents, 36 Commercial Way, Woking, GU21 6EN.

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