Bourne Estate Agents reviews in Woking

★★★★★ 5/5

Trustpilot

Bourne made selling our house an easy easy process.

I think Bourne made selling our house an easy experience. We were given very valuable information at all of the right moments. Bourne were always very responsive when asked, and dealt with our problems efficiently, promptly and professionally. The protected us from ‘difficult’ buyers very smoothly!

John · 22 May 2026

★★★★★ 5/5

Google

This is the second time selling and buying through Andy and his team at Bourne and the experience has been seamless. The team are very keen, and response time to questions and queries excellent, even going above and beyond with responses out of hours. Thoroughly professional and now recommend to anyone i know either buying or selling. Knowledge of the areas and realistic guidance on prices has been very key to building a trustworthy relationship. Highly recommend.

Tom · 13 June 2023

★★★★★ 5/5

Trustpilot

Rental Property Manager

Bourne have been managing a rental property for the past two years and they have been excellent. Georgie and Caitlin have both been especially helpful and always quick to respond. Great communication. Highly recommend.

Mike · 2 August 2026

★★★★★ 5/5

Trustpilot

Complicated process with added…

Complicated process with added difficulties, but of all the people involved (vendors, solicitors, other agents, housing associations etc.) there were times that it seemed to us that Bourne were the only party that actually cared. Always chasing, always keeping us updated.

Joe · 3 June 2026

★★★★★ 5/5

Google

We have just bought our first property with Bourne and they were such a pleasure to deal with. Special mention to Ross in particular who was amazing throughout the process with letting us know of all the updates, as well as being very helpful, friendly and efficient to deal with - an absolute star! Thanks to the whole team and we definitely will use Bourne again in the future.

Beth · 16 October 2023

★★★★★ 5/5

Google

Bourne in Woking marketed our flat for us this year. We were so impressed with their helpfulness, professionalism and genuine care towards us. Ross Trowbridge and Oliver Topham were amazing throughout, supporting us with both the marketing and the overall sale. We felt that we could talk to them and any member of staff in the Woking branch about anything property related. The branch were friendly, polite and all seemed to know our case whenever we called. We would highly recommend Bourne Woking to anyone looking to sell their property.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 27 August 2022

★★★★★ 5/5

Trustpilot

Five star company

I’m so glad I’ve chosen yet again well experienced this local estate agent. Staff are kind, patient, friendly and knowledgeable. Thanks them all

Ozzy · 5 September 2026

★★★★★ 5/5

Trustpilot

The Team at the Bourne estate has been…

The Team at the Bourne estate has been good in terms of response and communication. Most especially, Jake Dumper and Frazer.

Rowland · 11 September 2026

★★★★★ 1/5

Google

I made an offer for the asking price on one of their listed properties. They told me they would get back to me, but I never heard anything. I called them multiple times and was repeatedly told they hadn't heard back from the landlord yet …

Georgia · 16 March 2026

★★★★★ 5/5

Google

Fantastic from start to finish, Brandon Reynolds is such a credit to the company. I have spoken to a lot of estate agents before which don’t get back to you of leave you hanging for days. Brandon got back to me every email I sent. Within a very timely fashion. I couldn’t fault him. Thank you so much.

Jason · 13 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

My house sale proved to be tricky but I’m delighted to say that I received excellent support and service from personnel at Bourne Estate Agents.

Mrs · 25 July 2026

★★★★★ 5/5

Google

Today I have exchanged on my sale and I wanted to thank Ross Trowbridge for a seamless journey from Start to finish. Within a week we where under offer with above asking price and within 11 weeks we have reached exchange. Thank you Ross and your Team I will definitely be recommending you and would not hesitate In using you again in the future. Linda

Linda · 13 June 2023

★★★★★ 5/5

Google

From the first meeting for a viewing, through to exchange of contracts Ross and the team have added value to the whole process. Without their attention to detail and willingness to get stuck in to resolve problems I am not sure the sale would have gone through. I have no hesitation in recommending Bourne in Woking as a motivated, disciplined and professional team. Thank you.

Chris · 13 June 2023

★★★★★ 5/5

Google

Andy Gearing thank you so much you have been a STAR! Also a special thank you to Oliver Topham, brilliant! The Bourne team have been absolutely incredible and I cannot thank them enough for all they have done during the selling of our property. It hasn't been an easy one but they have stood by us and supported us through the whole thing. I would highly recommend them to anybody, they are simply the best! Thank you Bourne Estate Agents xPositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 13 June 2021

★★★★★ 5/5

Google

We used Bourne after trying with another agent. Andy and Ross were both brilliant, I cannot fault them. Andy - Complete honesty, straight to the point, knows how to sell! Not a typical estate agent that feeds you with empty promises and lies. Not afraid to tell you the truth. Ross - Managed my sale from start to finish. Always professional, always helpful and available, helped push everything through from all sides, whilst keeping us updated all the time. They went above and beyond and I would always recommend Woking Bourne in future.PositiveResponsiveness, Quality, Professionalism

Katie · 13 June 2021

★★★★★ 5/5

Google

I can't say how grateful I am for all the team at Bourne Woking,especially Ross who handled the sale at the beginning.The presentation of the flat on its advertising was really impressive,and all viewings were arranged to suit me. I had sold the flat within a week and a half. I had excellent feedback and communication throughout the sale process. Most impressed. Thankyou.

Sean · 13 June 2023

★★★★★ 5/5

Trustpilot

Blooming Marvellous!

Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home, something none of the other agents even considered.Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.

Alice · 4 May 2024

★★★★★ 5/5

Google

Huge huge huge thanks to the team at Bourne and especially Ross who helped us buy our first property. I feel really lucky to have had them as the agents for my first time buying. ☺️

Evie · 20 November 2024

★★★★★ 5/5

Trustpilot

It was a smooth experience

It was a smooth experience; the agents were very professional, and they responded to questions when needed.

Ella · 21 August 2026

★★★★★ 5/5

Trustpilot

Karen Reynolds - great work!

This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.

Stuart · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!

Paula · 23 April 2024

★★★★★ 1/5

Google

Very disappointing experience at Bourne. I recently had a viewing booked in for 5.45pm, and having travelled for over an hour to make it, the agent didn't have the means to enter the property. I found this to be disrespectful and utterly unprofessional. It is possible that, due to circumstances, accessing the property may not always be possible. However, a simple phone call or any form of proactive communication to inform me beforehand would have demonstrated a basic level of respect and professionalism. This lack of consideration has left me deeply disappointed and questioning whether I can trust this agency to handle any future dealings efficiently.

Varad · 16 December 2024

★★★★★ 5/5

Trustpilot

The team in Alton did a fantastic job

The team in Alton did a fantastic job. They signposted us to good solicitors and kept us informed at each stage of the sale of our old house and purchase of the new. They also accommodated us with frequent trips to our new house, to meet contractors for kitchen design.

Geoff · 18 November 2025

★★★★★ 5/5

Trustpilot

Great service

Although we didn’t rent a property through Bourne, Hannah was incredibly helpful and patient with us. Taking the time to send across potential properties and finding out answers to our questions. Not pushy but helpful in providing useful content.

DM · 21 August 2024