Bourne Estate Agents reviews

★★★★★ 5/5

Google

Personal & professional. After meeting with three different estate agents we selected to go with Bourne and never regretted our decision. From the outset we were impressed by their approach. We found Andy Gearing and his team to be completely invested in not only in the sale of our home, but we felt looked after too. Their sales strategy worked well and we appreciated the fact that the whole sales team viewed our house at the outset, so knew it well. Our experience was that Bourne acted with integrity from the beginning of the process to the end, and we felt listened to. I would definitely recommend Bourne to anyone looking to sell. Rev. H Koch

Hazel · 24 September 2024

★★★★★ 5/5

Trustpilot

Charlotte Top Class

Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call.

Lewis · 9 April 2026

★★★★★ 1/5

Trustpilot

Avoid this company.

Attention Foreign Nationals: Avoid This CompanyA year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move.Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements.Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover.This company's behavior reflects sheer greed and unprofessionalism.To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer.Best is avoid this company at all costs.

J · 27 August 2024

★★★★★ 1/5

Trustpilot

We have had the unfortunate experience…

We have had the unfortunate experience of our rental property being transferred to Bourne Estate Agents. Since the transition, we've encountered significant challenges in getting any issues with the property addressed. Our attempts to reach out through phone calls and emails have been met with silence, leaving us in a frustrating situation. This experience has been nothing short of a nightmare. Regrettably, we cannot recommend Bourne Estate Agents in good faith based on our experience.

Abi · 12 March 2026

★★★★★ 5/5

Trustpilot

Bourne Estate Agents and Charlotte…

Bourne Estate Agents and Charlotte Foley were a pleasure to work with. They were very responsive and detailed on every matter.

Glenn · 26 April 2026

★★★★★ 5/5

Google

Cannot thank Andy, Sean & the team enough for their brilliant service from start to finish. Their expertise, support and guidance throughout the process was top class. Highly recommended

Andy · 16 February 2026

★★★★★ 5/5

Google

We have been dealing with Bourne’s since 2014. Initially selling a property for us and finding a rental property for us to purchase. Since then we have recommended their services to family and friends and have continued to work with them over the last 11 years. Also recently we have purchased 3 rental properties through Bourne, they ensure everything runs smoothly, keeping us updated every step of the way. We would highly recommend.

Liz · 16 March 2026

★★★★★ 1/5

Google

If you are thinking of giving your property on rent through them.. AVOID.. there property management team is misleading and try to rip you off. When there was damage in the property, they said that there will be £250 admin fee to access the deposit which is not a legal thing. We gave the property professionally cleaned but didn’t get it back the same way and as per them it wasn’t needed if cleaned upto some standard, the oven was all oily and the property wasn’t even cleaned properly. There was a fault in hob which was because of tenants cleaning process and just needed drying up but they charged us for engineer visit and it was a nightmare to convince the agent to charge the tenants for their inappropriate use. Had a terrible experience.

Kanika · 22 May 2024

★★★★★ 1/5

Trustpilot

Very poor expectation management and lack of professionalism

My experience with Bourne Estate Agents during the attempted purchase of 2A Froyle House in Upper Froyle, Hampshire was extremely frustrating and ultimately led me to withdraw and buy elsewhere.

Davide · 23 January 2026

★★★★★ 5/5

Trustpilot

Thank you Charlotte!

Charlotte has been incredibly helpful and very efficient throughout. Having not rented in a very long time I was very unsure about the process and she has made it a smooth and stress free experience. Thank you!

Dario · 21 November 2025

★★★★★ 5/5

Trustpilot

Spoke to Michael Murray

Spoke to Michael Murray, very professional, dedicated to helping me and my family find the right place at the right price. Was glad for his call back and am very pleased with the result in the end.

A.Backerei · 12 November 2025

★★★★★ 5/5

Google

I contacted 3 estate agents as I needed to sell a house, following the death of a friend. One has never replied, the second called several days later but showed no more interest for 3 weeks. Whereas Andy at Bourne called straight back and came to see the house within 24 hours. Good start ! A difficult time following a bereavement but he simply 'got it right'. He was well-presented and knew exactly what he was talking about, always highly professional but mixed with a level of appropriate friendliness. No surprise then that I chose him to deal with the sale. He then got on with it - and gave me regular feedback about progress. Selling houses is not something I do, so his guidance was vital and we soon built a good agent / vendor relationship. Everything was handled smoothly, staff I spoke to on the phone were all well informed and helpful, progress was excellent and he soon sold the property for me without the need to reduce anything - because he set the price perfectly. He knows what he's talking about. The company, and Andy in particular, saw me through a difficult time by making it much easier - I really cannot fault them and would never go anywhere else. Extremely highly recommended - they are in a class of their own. Thank you.

Mike · 14 July 2025

★★★★★ 1/5

Trustpilot

This has genuinely been the worst…

This has genuinely been the worst experience I have ever had with any estate agent. Having been both a homeowner, a landlord and a tenant over the years, I have dealt with plenty of property professionals. I have never experienced a company that has caused this level of unnecessary stress, frustration and conflict.

Sophie · 18 July 2026

★★★★★ 5/5

Google

After a not-very-happy experience trying to buy a property via another agent in Woking (an area I did not know well), it was great that the second seller had chosen to go with Bourne & Co. They were all friendly, helpful, got the detail right and rang back when they said they would. Special thanks to Zack and Carol but particularly to Shaun who went the extra mile several times.

Janet · 19 August 2024

★★★★★ 4/5

Trustpilot

A Trusted & Respected Estate Agent

The extended team over the Petersfield and Alton offices have been consistent and provided an outstanding service when needed. Alice, Josh, Chris, Caitlin, Alex and Rob have all been professional and responsive when it has mattered most, despite any challenges & frustrations. I recommend Bourne as a trusted and respected Estate agent for the Petersfield and surrounding area.

Charlotte · 19 May 2026

★★★★★ 5/5

Trustpilot

Absolutely amazing help from Michael…

Absolutely amazing help from Michael Murray and the team! He has been there every step of the way, and has been very supportive! Thank you all from me and my family.

Luis · 8 November 2025

★★★★★ 5/5

Trustpilot

Excellent service since Sarah…

Excellent service since Sarah Seten-Smith has been helping and dealing with my problems.

Christine · 9 April 2026

★★★★★ 5/5

Google

Having moved overseas it was important to find an agency we could trust. I will simply say that without the whole team at Bourne by our side, it would have simply not happened. They managed our empty property, found the right short term tenant whilst also managing all the sale viewings. The communication was always open and honest with regular feedback, and they were all very responsive and professional keeping in regular contact with all parties and solicitors. We thank Andy and his whole team for the outstanding job, and for never giving up and pushing all the way to completion, 5 stars 100% deserved.

Daniel · 15 November 2023

★★★★★ 5/5

Google

Having just spent the last several months dealing with the Team at Bourne in Woking I can highly recommend using them. Being an agent myself its easy to criticise and pick holes elsewhere. Hand on heart I had an exemplary service, compared to recent dealings with a couple of other local agents, some who are well known to the Woking area, Bourne are by far head and shoulders above their peers! The communication above all else is first class, the transparency on information and chain management was fantastic, and our transaction could have easily collapsed on more than one occasion if it wasn't for the proactive, experienced and knowledgeable team at hand. Many thanks to Andy, Zack, Oliver, Ross and the rest of the office. Keep up the quality service... its a breath of fresh air.

Paolo · 25 April 2025

★★★★★ 5/5

Trustpilot

Great experience letting my flat with Bourne

Had a great experience letting my flat. Mark Scoging found a new tenant within a day of visiting the flat and kept on top of the process with the new tenant moving in within 3 weeks. I'll use Bourne again.

Raymond · 23 August 2026

★★★★★ 5/5

Google

I have been delighted with the Lettings service I have received from Bourne Estate Agents. Brandon has been successful in securing lovely tenants for my property! Throughout the process, Brandon has been very professional, polite and proactive in marketing and securing a suitable rental for me. He has kept me updated regularly and made the process stress free for me! It has been a pleasure dealing with Brandon, Fraser and the entire team at Bourne. Many thanks to you all!

Nigel · 16 October 2023

★★★★★ 1/5

Google

The property management team at Bourne Estate Agents Woking has been extremely unfair and negligent during my tenancy at 7 Glen Court, St John's Hill Road, Woking. I reported a broken window back in September/October 2024, and it was only fixed in 2025, just one week before I moved out. There were multiple other issues I reported, yet nothing was ever addressed. However, at the end of my tenancy, they had no problem demanding £460 for professional cleaning, despite providing little to no service throughout my stay. They were happy to take my rent every month and profit from it but failed to uphold their responsibilities as landlords. I find their treatment of tenants abusive and unfair, and I want others to be aware of my experience. If there were an option for -5 stars, I would give it to them. ___________________________________________ Dear Managing Director, I find it concerning that the majority of negative reviews and recommendations to avoid working with your company are directly related to the property management and lettings team. Don’t you believe it is important to take customer complaints seriously and address the inefficiencies within this team? I sincerely doubt that tenants would invest their time and effort in fabricating these negative experiences. Additionally, I previously requested a meeting with you, which was unfortunately denied. I look forward to hearing from you. Regards, Velina

Velina · 12 March 2025

★★★★★ 5/5

Trustpilot

Excellent service from Bourne

I've worked with Bourne on both a property sale and a purchase, and I've been impressed with their service on both occasions. Communication has been excellent, they're always easy to reach, and everything has been handled in a professional and well-organised manner.

Dale · 21 July 2026

★★★★★ 5/5

Google

Absolutely astounding service from Bradley with buying our first house. He listened to exactly what we wanted and supported us through out the buy. Incredible team to work with! Standard stress with solicitors but kept up to date through out the process by Bradley. Absolute gentlemen. Bourne will look after you and listen to you when buying or selling. Will be recommending to anyone and everyone! Thanks to Ross and George as well. Great team all round

Jess · 16 October 2023