Trusted Agent profile
★★★★★
309 reviews across 1 platform
4 Clarence Road, Windsor, SL4 5AD
Part of Romans, see every office.
Romans's Windsor office at 4 Clarence Road is rated 4.5 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.5.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
GoogleI would definitively recommend this agency to anyone in need of letting or selling their property! I have had the pleasure, and I still have, to be supported by Susannah, Danielle and Sam who are very professional agent, always ready to guide you in the right direction.
Dear Alfiero Mellino Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI moved to Windsor over four years' ago. I was very worried about living in a rented property as I have always lived in my own property before. I went into Romans and the friendly team there put me at ease in no time. I talked to Sam Morton, the lovely lettings Manager in the Windsor branch, and she arranged for me to view several properties. I was impressed with the properties I saw and signed up for one a few days' later. I moved again after a couple of years as Romans found me a property which was more suited to my needs. I have always been very happy with their service which was prompt, efficient and friendly. More recently I have been dealing with Thomas Prince and he is extremely helpful and handles everything in a friendly and professional manner. I cannot recommend Romans highly enough.
Hi Mridula Thank you for the recent 5 star review of our Windsor branch. It's very pleasing to read your comments and glad the team have been able to provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleJosh was super helpful, friendly and always kept me updated- would definitely recommend Romans
Dear Lia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePlease think twice before renting a property with this agency. We rented a property through them for 2 years, they are very friendly when showing you properties but as soon as you've signed a tenancy agreement with them they don't give a monkeys. Slow to respond to urgent repairs and they charge extremely inflated 'agency/admin fees' when tenancy agreements need to be renewed. They also tried to force a rent increase on us even though we were already paying over the market rent value. When you do finally give notice to leave they will expect to be allowed to show up at your property 5 times a week for viewings, which can go on for months as anyone who makes an offer on the property mysterious vanishes (probably after seeing the enormous agency fees and deposit that they want just to sign a document). Then after you leave, they will refuse to hand over your deposit and come up with an abundance of excuses as to why (such as waiting for quotes which seem to take weeks). Leaving you out of pocket and a time when you've moved and need it the most. I have rented previously with another agency and things were far more professional. It's unfortunate that people who can't afford to buy have to put up with unprofessional agents and greedy landlords.
Hi there, we're saddened to read that the service you received from us has not met the high standards expected of Romans. We always aim to provide fantastic service to all of our customers and so it's discouraging for us to learn that you have had a negative experience. We are concerned by your feedback and would really like to look into this further however unfortunately as you have not given us your name we are unable to identify you on our system; I would be really grateful if you could get in touch with myself a Customer Care Manager within the business and provide me with the address of the property that these issues were in relation to by contacting me on 01344758596 or writing to me at jgilliland@lrg.co.uk this will give me the chance to look into these issues for you further and hopefully work towards a resolution. Kind Regards, Joe, Customer Care Manager
1/5
GoogleRomans and the landlord recently visited a property my pregnant sister rents from. She was verbally abused by both the estate agents and landlord because she wants the boiler, window and fridge fixed. They was asked to leave by the environmental health lady who was also at the property because they started shouting, leaving her in tears. You should be ashamed! There’s only one word for Romans and this landlord, scum. Imagine leaving a young pregnant lady with no hot water and then blaming her. Avoid at all costs.
Hi George we're extremely disappointed to hear of the experience that your sister has had with us here at Romans and we would like to extend our sincere apologies to her for any disappointment caused because of the situation. We set very high standards for ourselves within our business and take it very seriously when these are not met; I can assure you that we do not find the type of behaviour you have described as acceptable. We are concerned by your comments about your sisters experience and would like to address the situation you have described however as you are not named on the tenancy record this means that we would be unable to discuss this with you; if your sister would like to discuss this further then please ask her to contact myself a Customer Care Manager within the business on 01344758596. By speaking with her about this it will give me a better understanding of the situation as well as the chance to offer her our apologies directly and hopefully we can turn her experience with us around. Kind Regards, Joe, Romans
5/5
GoogleSam, Annie and team always exceed my expectations and are responsive, professional and get quick results. I find it reassuring to work with them.PositiveResponsiveness, Professionalism
Dear Oliver Clarke, Thank you for the great review of our Romans Estate Agents Windsor team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleA very good and friendly service. A special mention to Thomas who was extremely helpful to me.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GooglePeople are very friendly but also professional. My move was managed smoothly. They have been above and beyond to support my move. A world-class service! Keep up the outstanding work!
Dear Christiane Matio, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleOur estate agent Thomas was very quick and helpful while we found our new home
Dear Jess, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJosh was super helpful, friendly and always kept me updated- would definitely recommend Romans
Dear Lia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAnnie was really helpful from start to finish, always professional and responded quickly to any questions and concerns :)PositiveResponsiveness, Professionalism
Hi George Potter, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Windsor. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleTom was extremely efficient, charming and pleasant to deal with. Got nothing but good things to say about Romans. Jak
Dear, Jak Antony, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI recently moved to Windsor area through Romans . I’d like to thank josh from the Windsor branch for making my search and move the easiest move I’ve ever had , was the first estate agent to listen to what I was looking for and needed , , Would highly recommend Romans of Windsor . Once again thanks all and josh
Dear Christopher, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleHave been very dissapointed with the service from Romans. The team were actively obstructive with our buyer almost to the point of them dropping out. The estate agent we were buying through had to do 99% of the work Romans were meant to as they were so unresponsive. After raising issues about the service our complaint was not dealt with for almost a year. Would not recommend unfortunately.NegativeResponsiveness, Quality, Professionalism, Value
Dear Ms/Mr Watkins, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Windsor office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleWe love the service of Romans very much. We are new to UK and know nothing about renting. Josh Nadin was friendly and helpful. He explained process to us clearly. When we were struggling to find the best broadband service provider, he even contacted the previous tenant to get information for us. We are grateful to their service and support.
Dear Heidy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSam, Kathryn and the team are pleasure to deal with. always helping when needed and flexible. outstanding service ;)PositiveProfessionalism
Dear Daniel Hearn, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleKim Stockley has be very responsive in organising and rectifying any issues I have had since moving into my property in Windsor in January 2023. I’m at very happy with Romans overall and am enjoying where I am living. James
Dear Jimmy Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service! moved from NL to UK and with Romans help, especially with assistance from Mr. Josh Nadin I settled down the apartment being abroad. I was bit worried since I just took it without pre-check, but everything is good. Josh come to me and helped the lock issue even it was my mistake, really a nice guy!
Dear Li Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant service by the lettings team, I really enjoyed being shown the property today, customer service and standards were all on point, thank you to susannah, sam and ella for helping me through the process so far and I cannot wait to move in. Have a great weekend.
Dear Oliver Tuite Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently rented a property through Romans, and I was fortunate to be supported by Carly throughout the entire process. From the very beginning, she was responsive, professional, and genuinely friendly. She guided me through every step, … More
5/5
GoogleWe all know how frustrating can be when moving house and dealing with estate agents, well.....this is not the case. We had a great experience with Roman's from day one. Very professional and friendly, the agent (Tom) put us at ease and made sure that our move was as smooth as possible. Two years later, they still suport us 100%. Thank you guys!!!PositiveProfessionalism
Dear Alf Thanks for taking the time to leave us a review about the service you received from Tom and the team at our Windsor branch of Romans. Your comments are appreciated. Kind regards Customer Care Team
5/5
GoogleThomas at the Windsor branch consistently showed friendly, enthusiastic and professional characteristics and drove results for us. He was patient and accommodating to our requests and would fully recommend him. His colleague, a kind lady who showed us the property (sorry I can't remember her name) was honest and transparent during the viewings which my wife and I really appreciated.PositiveResponsiveness, Professionalism
Hi Steve Willoughby! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleHighly recommend, Pierce has been a great help throughout the sales cycle and facilitated a hastle-free transaction!
Thank you for your kind words regarding Pierce and the team at Windsor. I am pleased that your transaction has been hassle free and we look forward to helping you again in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
GoogleHaving just got married and moving house in the midst of a pandemic is stressful enough. Thank god Thomas at Romans was available to help and answer our questions and guide us through inthe process in an efficient and professional manner. I would certainly work with Thomas again should the need ever arise
Dear Yawar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Windsor office has 309 reviews across 1 platform: 309 on Google.
Romans Windsor is rated 4.5 out of 5 across all 309 reviews, and 4.5 out of 5 on Google from 309 reviews.
Romans Windsor, 4 Clarence Road, Windsor, SL4 5AD.
