Trusted Agent profile · Windsor, Berkshire
★★★★★
309 reviews across 1 platform
4 Clarence Road, Windsor, Berkshire, SL4 5AD
Part of Romans, see every office.
Romans's office in Windsor, Berkshire, at 4 Clarence Road, is rated 4.5 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.5.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
GoogleSam Morton has dealt with the tenancy of my flat in Windsor in super quick fashion, nothing was too much trouble, fantastic service, and would highly recommend her and Romans to anybody wanting to let or rent properties in the local area. Thanks Sam, awesome work and much appreciated! Simon
5/5
GoogleKim Stockley (Property Manager) was very helpful, friendly and above all a very good listener and communicator. She explained everything in details regarding my issues and we reached a very good conclusion. Kim you are an asset to Romans, keep it up.
Dear Ian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust let a property through Romans Windsor. Great experience start to finish. As first time landlords Sam and her team were fantastic. When guiding us through the process, the team promptly found us suitable tenants; they were professional and they responded to any queries and requests promptly. Very happy with the service.
5/5
GoogleOur experience with Romans was quite nice. Thomas was very helpful and available through all the process.
Hi Anna Thank you for taking the time to write a review. It's pleasing to hear that Thomas could provide you with a positive experience and will be sure to pass on your feedback. Don't hesitate to be in touch if you require any further assistance. Kind regards Romans
5/5
GoogleHighly recommend, Pierce has been a great help throughout the sales cycle and facilitated a hastle-free transaction!
Thank you for your kind words regarding Pierce and the team at Windsor. I am pleased that your transaction has been hassle free and we look forward to helping you again in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
GoogleExcellent lettings agency, The customer service provided was incredible, made everything run smooth and quick. highly recommend this agency. Danielle and Courtney did a excellent job ensuring that everything went to plan with no issues.
Dear Martin King Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have rented out a property through Romans over the last few years and have found them to be totally professional but with a friendly, helpful and informative approach. Molly Greenfield dealt with a recent rental and she has been prompt and efficient in all aspects of the transaction.PositiveProfessionalism
Dear Margaret Forrest, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFrom my first contact with Pierce he has been nothing but excellent. I have dealt with many estate agents over the years he was by the best in many ways. He took amazing pictures of my flat in Windsor that help get traffic through the door over a competitor. Great advice and was always there on the phone. What more could you ask for!
Thank you for leaving a positive review regarding Pierce Gunbie-Browne and your experience at Romans in Windsor. I am pleased to read that your experience with Pierce was one of the best you have had and that his focus on finding you viewings for your property was first class. Thank you again for selling through us and we look forward to helping you in the future. Kind regards, Daniel Collis, Regional Sales Director, 07894 726146
5/5
GoogleI recently purchased a house through Romans Windsor and I was very impressed with how they managed an often challenging exchange. Pierce was particularly helpful and was my point of contact from day one. He was sincere and informative and I would strongly recommend using their services.
1/5
GoogleThis agent made life like hell for my friend. They rented a property with hardly any white good working. Not taking any responsibility and no proper communication. Just ignoring them. I really do not recommend them if you wish to have a peaceful move.
Dear Nasrin Shakoori, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery happy with the way our lettings property manager, Kim Stockley, handles any questions or issues I have, particularly a recent enquiry relating to a broken appliance. She chased up contractors and immediately called me back with a solution which was very much appreciated!
Good morning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been dealing with different agents in Berkshire for a decade now, recently dealt with Mr Pierce Browne on a purchase deal and found him really professional and transparent. Pierce with a pleasent personality, right customer delight attitude and willingness to go the extra mile ticks all the boxes in an ideal real estate agent. I would highly recommend him.
Thank you for your review of Romans in Windsor and in particular Pierce. I am pleased your dealings with us were professional and transparent and I am glad you will recommend us in the future. Kind regards, Daniel Collis, Regional Director, Residential Sales, 01344 205 141
5/5
GoogleIt was a really good experience! The whole team is professional. Susannah and Tom Price gave us good support to find our flat and even after we moved in. They were super-efficient and very kind during the whole process of the deal. Thank you very much. Carla&Gustavo
Dear, Gustavo Roriz, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI have rented my new property through Romans, Windsor. I'm happy with the property and the renting process. The whole process from viewing to getting the keys was completed efficiently and smoothly by Josh Nadine. I found him thorough in his work and cooperative.
Dear Victoria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKim S. has consistently gone above and beyond to answer questions. She knows where to access information requested and acts extremely promptly. If only we had more people like Kim in our organisation I would be truly grateful.
Dear Howard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a water leak appear at my property and the letting manager Kim had a plumber out and the issue resolved almost immediately.
Dear Colin Anderson-adair Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans (Pierce and Lorraine) helped with the sale of my property. The marketing and sale was quick and efficient and a sale agreed quickly. Beyond that they were both responsive and returned calls/answered questions promptly and I was kept updated throughout conveyancing. Would use again.PositiveResponsiveness, Professionalism
Dear Sam Thanks for taking the time to leave us a review, we appreciate your comments and great feedback about how we did. We hope we can be of service again in the future. Kind regards Customer Care Team
5/5
GoogleI used Romans when I moved to Windsor. They provided an extensive tour of the property, sorted out all the paperwork swiftly, and advised on any queries in a timely manner. My main contact was/is Josh, who's always been extremely helpful and professional.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKim Stockley (Property Manager) was very helpful, friendly and above all a very good listener and communicator. She explained everything in details regarding my issues and we reached a very good conclusion. Kim you are an asset to Romans, keep it up.
Dear Ian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was a pleasure working with Carly and Lorraine. They are both lovely, have good customer service.
Dear Takudzwa Kutsawa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally helpful, and very patient and kind. The mortgage options were clearly explained to me, and support given throughout the process
Dear Julie Lithgow Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally happy with Romans, our contact is Kim Stockley and she is always helpful, can't thank her enough, she goes the extra mile to sort things out. Thank you so much! Petya & George
Dear Petya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleWhat was a slow start (post covid) and a change of staff at Romans become a smooth and professional operation once Esther, and her colleague Robert, took over my sale. I can recommend them wholeheartedly.
Dear Mark, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleSam , Donna , Annie J They’ve been such a great help especially in this difficult times that we are living in Sam helped to get a 2 bedroom apartment when I needed the most in Windsor. Massive thank you to themPositiveResponsiveness, Quality, Professionalism, Value
Hi Dennis Kimani, Thank you for the great review of our Romans Estate Agents Windsor team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents Windsor
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