Trusted Agent profile
★★★★★
309 reviews across 1 platform
4 Clarence Road, Windsor SL4 5AD
Part of Romans, see every office.
Romans's Windsor office at 4 Clarence Road is rated 4.5 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience using Romans, especially with our estate agent, Josh Nadin. He was helpful and always quick to respond. Would be happy to use Romans and specifically Josh again next time we move!
Dear Soraya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Windsor branch of romans have provided me with 5* service for a few years now. Sam, Ella and Susannah always welcoming and extremely helpful when needed!
Dear Ash Bowen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKass and Carl have been amazing in assisting me with my first home purchase! They have both been super accommodating and promptly helping whenever I have any questions. Highly recommend!
5/5
GoogleCarl from our first meeting was very courteous and professional and the contract was explained clearly . All the viewings were managed by Romans and they organised the photography and all the marketing I had no involvement in the selling process other then Carl consulting me on the final price agreed. All calls were returned and the Move Manager Lorraine also kept me up me up to date .The conveyancing solicitors were Romans recommended and again the process was straightforward . I would have no hesitation in recommending Romans they are a full service agency and handle the whole selling process the price is reasonable for their professionalism and expertise
1/5
GoogleThe property management department is very lacking in all areas. As a landlord, I constantly have to chase for updates on issues reported by tenants and most recently had an engineer who the property manager has arranged to investigate an issue call me directly as the property manage felt it was too technical to understand. Furthermore despite stressing urgency of issues raised by tenants, I am still waiting on Romans to get back to me. Pretty poor and I am left wondering what my management fee is paying for when I am having to do so many follow- ups!
5/5
GoogleThomas at Romans was a delight to work with supporting us through our move during a very stressful time. I was delighted by our every interaction thomas really went above and beyond for us
Dear Rubina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAnnie and the whole team were really easy to deal with and super responsive. I have dealt with quite a few different estate agents for lettings and I wish Annie, Afiya and Sam could cover the UK - really recommended.
Dear Simon Whitford, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleSara and Sam have been extremely helpful in finding us the right property in the Windsor area. Nothing has been too much trouble, they are both so friendly, and have been very quick to get back to us on any questions we have. Would highly recommend them!
Hi Abbie, we are so happy to read such a great review about The Romans Group and the team at Windsor. I am so pleased that Sara and Sam have been so helpful in your experience and have been able to provide such exemplary service to you in your search for a property. I will ensure your comments are passed onto the team. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
1/5
GoogleDisappointingly rude and unhelpful response to a phone enquiry. I can only assume I got someone on a bad day or they wouldn't be in business. Disappointed, as the property looked interesting, hopefully it will come on the market with a different estate agent.
Hi Lory, we are saddened to read of the negative experience that you have had with us and our team in Windsor when making a phone enquiry. We want to provide as much assistance and support to our customers in their property search by communicating in a polite and helpful manner throughout but regret that we haven't been able to do this for you. We hope you would be willing to give us another opportunity so we can make this up to you and try to turn your experience with us into a more positive one, if you are happy to do so then please reach out to the team on 01753 847228. Kind Regards, Joe, Romans
1/5
GoogleIt took them nearly 3 weeks for Romans to return my deposit. When it comes to damages, they are extremely picky and will charge for the smallest of things. They also do a pretty bad job with the inventory, and the burden of proof is on the tenant to prove that damage was there prior to move-in. Make sure you take pictures, otherwise you are screwed! In case of any dispute, they automatically side with the landlord. They even charged me for maintenance items which are clearly the landlord's responsibility! Now I have to deal with the bureaucratic of raising a dispute with the deposit scheme because of Romans' unprofessional behavior.
5/5
GoogleOver the past eighteen months, I have been assisted by Romans on a range of property issues including probate valuation, a commercial lease, residential letting and two sales. Through the ups and downs of these issues, they have been professional, pro-active and supportive.
Hi Charles Thank you for the recent 5 star review of our Windsor branch. We are glad that the team have been able to provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleThe lettings team at Romans Windsor were extremely helpful, Donna and Sam went above and beyond for us when searching for a property. Professional service and lovely people!
5/5
GoogleThomas Was very helpful from the start and was knowledgeable and always listened to what I was after and found me a perfect place to move. Customer service is excellent.PositiveProfessionalism
Dear Arshad Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Windsor. Your comments and feedback are appreciated. Kind regards Customer Care Team
5/5
GoogleI found Robert at Romans to be nothing but helpful, approachable and the communication from him was excellent. Everyone I spoke to was polite and helpful, would recommend
Dear Louise, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleThe manager Carl has a very reassuring, honest and helpful manner. Communication of viewing appointments was excellent and feedback was prompt. When we had found a buyer the use of an intermediary (Lorraine) to answer queries and relay information was useful.
Thank you for your positive comments regarding Carl and the team at Windsor. I am pleased to read our communication was first class and that once we had found you a buyer, Lorraine was helpful in managing the transaction through to completion. Kind Regards Daniel Collis, Regional Director - 07894 726 146
5/5
GoogleSam and Josh really helped me moving into my flat, It was a very complicated situation and they kept me informed throughout the whole process.
Good Afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey are always there to respond to any problem. They respond everytime ti my emails or phone calls. Many thanks especially to Annie. She is always there when I need her.PositiveResponsiveness, Quality, Professionalism, Value
Dear Μερσίνη, we are very happy that our team at Romans Windsor were able to provide you with a positive customer experience and especially the service you received from Annie. Kind regards Customer Care Team
5/5
GoogleCurrently private renting with Romans, service is great. Sam came to my rescue when an issue arose to fix it super quick same day! :)
Dear Jemma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleHorrendous. These people were a complete nightmare. They were very hostile. Also they ripped us off.
Dear Fahad R, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleHorrendous. These people were a complete nightmare. They were very hostile. Also they ripped us off.
Dear Fahad R, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleHaven’t really heard of an agency with a worse customer service than this! Absolutely not recommend!
Dear Mahshid Mehr Nezhad, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleFriendly, knowledgable and understanding. Second house we have sold with Romans, they are great can’t fault them or the services they recommended.
Dear James Binnie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt has been an absolute pleasure working with Thomas at Romans Windsor to find my new rental, Professional service and quick to answer any questions I had.PositiveResponsiveness, Quality, Professionalism
Dear, Michael Higgins, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleAmazing service from sam, Donna and Susanne nothing was to much trouble for them all , very polite , quick device and nothing was to much trouble to help us have a very smooth house move.
Hi Tina Thank you for the recent 5 star review of our Windsor branch. It is very pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Windsor office has 309 reviews across 1 platform: 309 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Romans is rated 4.5 out of 5 across all 309 reviews, and 4.5 out of 5 on Google from 309 reviews, checked 9 October 2026.
Romans, 4 Clarence Road, Windsor SL4 5AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.