Trusted Agent profile · Windsor, Berkshire
★★★★★
309 reviews across 1 platform
4 Clarence Road, Windsor, Berkshire, SL4 5AD
Part of Romans, see every office.
Romans's office in Windsor, Berkshire, at 4 Clarence Road, is rated 4.5 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.5.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service! Very professional and always on top of the case, also very friendly. 100% recommend it
Dear Fernando Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic estate agents , I run a business myself and I would recommend romans of Windsor, agents are very professional ( josh , Sam and Annie). Fast and efficient!PositiveResponsiveness, Professionalism
Dear Eddie Stanley, Thank you for the great review of our Romans Estate Agents Windsor team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
GoogleHaven’t really heard of an agency with a worse customer service than this! Absolutely not recommend!
Dear Mahshid Mehr Nezhad, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleAmazing Service, quick and simple and always have answers to your problems. Would greatly recommend!
Dear Lawrence Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTHis has been the worst esate agents i have ever used. there are still things that were broken from when i moved in. and they have not help me resolve the issues.
Hello, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Windsor office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards Customer Relations Team
5/5
GoogleAmazing, friendly service, especially from Josh who helped us from day one!
Dear 허유라 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave been dealing with Kim for a few years, very helpful, professional and friendly at all times
Dear Sonia P Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from this agency, particularly from Carl Atkinson, quite the best we have know.
Dear Gillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans letting team are great, very professional, helpful & friendly, they go over & above their roles. Its a pleasure working with them & plan on doing so in the future - highly recommend them.
Dear Stephanie, Thank you for taking the time to provide a positive review and feedback on the Romans Lettings Team in Windsor. Kind regards Brett Goodwin Regional Lettings Manager - Romans Group
5/5
GooglePierce and Robbie have done a super job for us - worked hard to market our property and communicated with us regularly. Would highly recommend.PositiveResponsiveness
Dear Mathew Ankers, Thank you for the great review of our Romans Estate Agents Windsor team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleResponsive staff. Very helpful throughout the viewings.
Dear Nicholas Ooi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent support from Josh and all Romans` team.
Dear Rubens Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery Professional and polite.
Dear Bobbie Nainu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service! Great team with lots of patience, passion and enthusiasm. Always friendly, polite, on the ball and accommodating. I highly recommend using Romans.
Thank you for taking the time to write such a positive review for Romans of Windsor. It is always our aim to offer an excellent service and I am extremely pleased we have done this for you. Also, thank you in advance for any future recommendations. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk
5/5
GoogleGreat site a fabulous products from s highly talented team
Dear Barry, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTotally disgusting... once you are in the property they totally abandon you, pass the buck, push you to pillar to post. Totally useless
We’re really saddened to read your comments and to learn that you’ve been unhappy with the experience you’ve had with us. We can see you left this review sometime ago and are sorry that we haven’t been able to respond to this sooner, I can assure you we do care about our customers as want to offer as much assistance wherever possible. We’d really like to see if there is anything we can do to turn your experience with us around where possible and would ask if you are willing to do so that you contact us on 01344758596 and we will do our best to try and resolve this with you. Kind Regards, Joe, Romans
5/5
GooglePurchased a property from Romans of Windsor during COVID lockdown.Total experience was safe and efficient with no issues.
Hi Mj, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Windsor. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSuper friendly, easy move-in and helpful/quick correspondence
Dear Omar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleGenerally poor service from start to finish. Rude and unhelpful staff providing poor advice. Would definitely avoid.NegativeProfessionalism
Dear Ms/Mr Hale, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Windsor office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
3/5
GoogleLovely people although somewhat confused at times describing a property (is it furnished or unfurnished??)
Hi, Mann’s Quest! Thanks for the review. We will try and improve on this going forward. All the best, Customer Relations Team
5/5
GoogleI am happy with Pierce's service. It is a nice house and I am glad to deal with Romans!
Thank you for your comments regarding Pierce's service, I am pleased you like the property he showed you and that you were glad to deal with Romans. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
GoogleProfessional and committed service, clear communications and a sale we’re really happy with despite a difficult market this year.
Thank you for your positive review. I am pleased that the Windsor team were clear in their communications that you achieved a sale. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
GoogleThe Windsor team Sara & Courtney in Move management were super helpful during the entire process. Thank you all******
Hi Holly Many thanks for taking the time to write a review. We are so pleased to hear that the team at Windsor could provide you with a great service and we will be sure to pass on your feedback. Don't hesitate to be in touch if there's anything else we can do to assist. Kind regards Romans
5/5
GoogleHi just wanted to say I would highly recommend this estate agent's for all there hard work. Suiting my needs which were hard to meet I can highly recommend this estate agent to my friends and family and would use again and again. Kind regards Mr B Grande
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Windsor office has 309 reviews across 1 platform: 309 on Google.
Romans Windsor is rated 4.5 out of 5 across all 309 reviews, and 4.5 out of 5 on Google from 309 reviews.
Romans Windsor, 4 Clarence Road, Windsor, Berkshire, SL4 5AD.
