Trusted Agent profile · Weybridge, Surrey
★★★★★
273 reviews across 1 platform
45 Baker Street, Weybridge, Surrey, KT13 8AE
Part of Leaders, see every office.
Leaders's office in Weybridge, Surrey, at 45 Baker Street, is rated 4.6 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.6.
The beautiful town of Weybridge is a popular place to live, so it’s no surprise to find it has such a busy property market. At its heart is our team of experienced and successful property experts, who are ready to help you sell, let, buy or rent a home in the area. We thrive on the challenge of selling and letting properties in Weybridge and are sure we can get you the best possible results from your next move. We also offer surveyors, auctions and mortgages services.
Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
5/5
GoogleVery professional and helpful agency. Special thanks to Larissa Hall, always willing to help!
Dear Orlando Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleChatty and really respectful of our time and space
Dear Trgory, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleDuring the Check Out queries I had following the end of a tenancy Larissa Tilley was most helpful and courteous. I would certainly recommend her for any future queries.
Dear David Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI feel much honoured to have been served by Leaders Weybridge. I wouldn't be wrong to say that they have been the best estate agents I have dealt with in UK. Amber was very kind and helpful in completing the whole letting process. I never faced any difficulty in the whole process. I would strongly recommend leaders to everyone. Best wishes
5/5
GoogleSamara Lodhi was extremely efficient, friendly and professional throughout the process, from my property viewing through to handing over the keys. I am very grateful for her support and thankful to the entire Leaders team.PositiveQuality, Professionalism
Hi Abigail Matthews, Thank you for the great review of our Leaders Estate Agents Weybridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRobert was very helpful in finding us somewhere to live and simplifying the move process. He answered all our questions promptly and helped us when we managed to lock ourselves out one the first day!PositiveQuality
Hello Evelyn Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. We were glad to be able to help you. Many thanks Customer Relations Team
5/5
GoogleI have recently had a change in Property Manager to Leanne, she is very friendly, helpful and has provided a professional service. She has tirelessly gone out of her way to help me with an issue that has arisen unexpectedly. We have had many Property managers over the 20 years we have been landlords but Leanne is by far the best one yet so a big Thank you for all your help.
5/5
GoogleI dealt with Samara from the initial enquiry to picking up the keys. 10/10 customer service, extremely professional and she was easily contacted when I had any questions. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Harry Cahill, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Weybridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GooglePoor service, poor systems and messed up the simple process of the handover of the keys. The payment email came Friday late afternoon from someone I had not been introduced to and the payment system did not work. I had to check the bank details again and again as I needed to make payment that Friday ( they had delayed sending me details). The next day it made me think it was a scam so I spent the whole weekend worrying I had just lost £22,000. On Monday morning I asked them to confirm payment and all I got was it takes 3 days. So I was fearful i had fallen for a elaborate scam when all the time the money was in their bank and they just could not be bothered to send me a confirmation email. Then they refused to give me my keys because the person handling me was off and there been no handover. All the pre work had been done as house was empty and all I got was excuses for why I could not have the keys at 9-10 rather than 12.00. A real I can’t be bothered attitude. To cap it all, I got ONE key and was told not their problem as landlord was managing property. So I asked the landlord and she starts looking at previous tenants and then asking me to cut more keys when all the time Leaders had 4 spare keys. No apology for all the stress they caused ! If I was not so busy I would have got hold of their area director to sort them out.NegativeProfessionalism
Dear Mr Watt, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Weybridge office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleWe have had a number of managers over the years, but to us Leanne has stood out as an efficient and helpful manager. We have had serious problems with our tenants during this last year and she has been proactive in helping to sort out the problems; always keeping us informed; easy to contact during this difficult year and responsive to our requirements. Having someone who answers calls, responds and lets you know what is going on (with a cheerful manner) takes a lot of stress and anxiety out of the situation.
Hello Alan Church Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleAmber was so lovely from the start of the viewing process to the finishing paperwork and handing over the keys. Very professional and helpfulPositiveResponsiveness
Dear Roxanne Ervin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbsolutely outstanding service from start to finish from Rosie, Amy and Stefanie.. Moving 200 miles was very stressful, but they managed make things go very smoothly. A special thank you to Stefanie who went above and beyond and stayed on late so I could collect the keys after getting suck in bank holiday traffic.. And I owe Amy a Christmas card. I would recommend the team at Weybridge to anyone.
5/5
GoogleMarta from Leaders Weybridge Office was very helpful in expediting the renewal of a tenancy agreement Mike
Dear Mike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleGood service in general. Larissa Tilley is quick to respond to our emails. And there is always attention to the more urgent matters.
Dear Libânia, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI had the privilege of going through Leaders in Weybridge for my recent move and the experience was made even better with dealing Robert who was super helpful, responsive to all my requests along with being extremely accomodating around arranging multiple viewings so my little one had times during this lockdown to get used to the new home before we made the move. Definitely ask for Robert if you're looking to rent in the Weybridge area.PositiveResponsiveness, Professionalism
Hi Musa. Thanks for the amazing review and star rating about our Leaders Weybridge branch and the service provided by Robert. Thank you Customer Relations Team
5/5
GoogleVery good experience with Leaders. Both Robert and Samara was very helpful and professional during tenancy process. Always quick to respond on any enquiry. Huge thanks from me and my husband.
Dear Bianka, Thank you for taking the time to review your recent experience with our team at Leaders Estate Agents Weybridge branch. It's pleasing that we could provide you with a positive experience. Kind regards Customer Relations Team
5/5
GoogleThanks to Amber and the team in Weybridge in finding new tenants for our flat and garage in a prompt and professional manner.PositiveProfessionalism
Dear Anthony Wall, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleGreat experience with the Weybridge team. Very helpful and attentive. Lilly made sure there were no issues from start to finish!
Dear David, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional and helpful agency. Special thanks to Larissa Hall, always willing to help!
Dear Orlando Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLarissa Tilley is all of the above- can't ask for much more as there is none to give!PositiveResponsiveness, Quality, Professionalism, Value
Dear Susan Bowman, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLarissa Tilley is a professional. She is available when required and deals with any issues in a timely and efficient manner.
Dear Asrar Muhammad, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy tenancy has been managed by Leaders for almost a decade and their service has been faultless. I have had the pleasure of liaising with Larissa whenever I had an issue and any problems were dealt with swiftly and professionally. As a long term tenant, who has had experience with other agencies, I highly recommended Leaders and Larissa's team as they clearly have their tenants' interests at heart.
Hi Susana Silva, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Weybridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Weybridge
1/5
GoogleProperty had issues when I moved in, was not fixed, complained about the washer/dryer ( as it made holes in cloths whilst using it, was not changed, fridge/ freezer kept spoiling my foods, a technician came checked..., my foods were still spoiling whilst in the refrigerator. It was failed to bring that no deposit option ment, I’ll not get my £36(fee) back, I presumed it was a payment of deposit in instalments🤦🏽♀️. Never leaders again!!!NegativeQuality
Dear Karen We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk. Kind regards, Customer Care Team
5/5
GoogleSamara was very thorough, quick to respond to any queries I had and very professional throughout the processPositiveProfessionalism
Dear, Louise James, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders's Weybridge office has 273 reviews across 1 platform: 273 on Google.
Leaders Weybridge is rated 4.6 out of 5 across all 273 reviews, and 4.6 out of 5 on Google from 273 reviews.
Leaders Weybridge, 45 Baker Street, Weybridge, Surrey, KT13 8AE.
