Trusted Agent profile · Weybridge, Surrey
★★★★★
273 reviews across 1 platform
45 Baker Street, Weybridge, Surrey, KT13 8AE
Part of Leaders, see every office.
Leaders's office in Weybridge, Surrey, at 45 Baker Street, is rated 4.6 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.6.
The beautiful town of Weybridge is a popular place to live, so it’s no surprise to find it has such a busy property market. At its heart is our team of experienced and successful property experts, who are ready to help you sell, let, buy or rent a home in the area. We thrive on the challenge of selling and letting properties in Weybridge and are sure we can get you the best possible results from your next move. We also offer surveyors, auctions and mortgages services.
Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service in every way! Robert was very professional and helpful in our search for a new home. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value
Dear Alexandra Lee, Thank you for the great review of our Leaders Estate Agents Weybridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleHave a good experience with Leaders when renting a property, Lilly Abreau was very helpful throughout the process.
Dear Petr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience as a Landlord with Leaders over the years has been a bit hit and miss but my current property agent, Larissa Tilley, always responds to my enquiries in an efficient and friendly manner. It's clear from all our dealings, she has the right balance between the needs of both me and my tenant. Nothing is too much trouble. Great job, keep it up! :)
Dear Aaron, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAbsolutely awful. Very nice when they want you to move in to the property but once you've signed the contract and paid your fees, they don't want to know. Left our front door unlocked for anybody to enter when doing viewings and when raising this with them, they weren't overly bothered nor apologetic. We had no response from the management, continuously having to chase until going through the official complaint procedure and only then we finally received an email. They then continue to grind every penny out of you even when you have left the property having complied with the conditions of your contract.
Hi Tom, we're saddened to hear of the negative experience you have had with the Leaders team at Weybridge. Within our business we pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any issues arise so it’s disappointing to hear that you feel you haven't received this throughout your experience. I have discussed your review with Amira Valentine-George who was your property manager and have also had the opportunity to review your Tenancy Record on our system. In regards to the issue with the door being left unlocked I can understand why you would have been concerned when you learned of this, when reviewing our system I can see you wrote to the team on the 13th of June highlighting the issue, expressing your disappointment and asked what the next steps were or to be provided with a copy of the complaints procedure; Amira replied advising you that she had passed this onto the branch to investigate. Rebecca Percival the branch manager responded to you in relation to this at the beginning of July offering her sincere apologies for the external doors being left unlocked, she informed you that your concerns had been discussed with the lettings team and the importance of security was reiterated to them; these discussions with the team will help ensure moving forward similar issues do not arise. I can see that after Rebecca’s email you replied asking that your complaint be closed down as you felt Rebecca had resolved this for you. In respect of your comments where you state the team have looked to gain every penny from you I believe these comments relate to the return of your security deposit. I note that following the check out of the property you provided a positive review praising the efforts of the Property Management team during the Tenancy. Subsequent to this, deductions were sought to the deposit for cleaning which I am aware you contested as you provided invoices supporting that a clean had taken place prior to the end of your Tenancy. When viewing the check-out report I can see this noted that the property was found to have been cleaned to a domestically good standard although some additional cleaning was required in order to bring it up to the same standard noted at the check-in, this report also noted that there were some new stains and marks on the carpets within some rooms and so these should be cleaned at the Tenants expense. In my review I have been able to view your cleaning invoice and so can appreciate why you would have disagreed with these deductions however feel it important to advise you that Leaders put these deductions forward on behalf of the Landlord and due to your disagreement the matter was raised as a dispute with the Tenancy Deposit Scheme who independently adjudicated on the matter. After taking the above into account we recognise there were issues with the doors not being locked after a viewings and although this was addressed previously by Rebecca we would once again like to offer our sincere apologies that this issue had transpired and that the service you received here fell below the high standards we expect of Leaders. We appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have made and can assure you that all feedback is taken most seriously. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleSamara was great throughout the whole moving in process, answering any questions we had in a timely manner.PositiveResponsiveness
Dear, Louise Kelly, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI Approached Leaders looking for a property on behalf of my company and was lead by Amber every step of the way. From start to finish, no question was to trivial and no job was to much. From myself and on behalf of my company, we thank you for your help and support. Look forward to working with you again in the very near future!
Dear Tom Kay, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have nothing but praise for the assistance I received throughout from leaders At weybridge . It was a difficult and very stressful time obtaining the references from various places, but the team there worked hard and certainly went the extra mile to ensure things went as smoothly as possible. It was great teamwork during these difficult times.i have nothing but praise for Amy Clayton,Samara, Robert and Leanne.all working well together.PositiveResponsiveness, Professionalism
Hi Audrey Rainsbury, Thank you for the great review of our Leaders Estate Agents Weybridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleAlways excellent and swift service. Larissa is always helpful and goes above and beyond. Thank you.
Dear Maria, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMy wife and I had very poor experience with Leaders Weybridge; it has been more than 90 days since we left the rented property and haven’t received our deposit yet. We left the rented property on 19th Feb 2017. It took them more than one month to complete the checkout inventory! When we received the inventory on 22nd March, we were not happy with some of the deductions. This includes £78 for cleaning oversights (i.e. few stains on the floor and lime scale near kitchen sink, not exaggerating) and £78 extension fee. The later was not discussed or explained to us at all in any previous communications. My wife wrote back to the branch on the same day, saying that we are not happy with proposed deductions and we can arrange for the re-cleaning to take place and raise an objection on the extension fee. Then more than two weeks later on 12th April, we received an email claiming that they cannot see a reply from us regarding the agreement for proposed deductions. I attached a copy of my wife’s email from 22nd March to the reply. Then it took them another week to reply and say: “if you are not in agreement go and dispute it”. They didn’t offer any apology for missing our email on 22nd March, for taking so much time to handle this issue, or for not returning our calls. As of 18th May and despite all attempts to follow up on this with the agency our deposit still has not been released (90 days passed). I am not bothered at all about the £156 in dispute. What is really bothering me is this level of unacceptable customer service which has been indeed so disrespectful.
Hi Mounir, we are very sorry to hear that you are unhappy with the service you have received from our Weybridge office. We have spoken to the Head of Property Management who has confirmed that the undisputed portion of your deposit has been released back to you. They have also advised that they have been trying to get in touch with you to assist with the process of raising a dispute with the TDS on the remainder of your deposit, as yourself and the Landlord were unable to come to an agreement re a deduction. We would like to pass along our sincere apologies for the issues you have had with communication with the Property Management team via email, and your comments have been relayed to senior members of staff in the office. Please do not hesitate to contact the Head of Property Management if you would like to discuss this further, or contact us on customerservice@leaders.co.uk
5/5
GoogleI really liked their service and I must say they really helped me a lot when I was very distressed
Dear Maame Gyasiwaa Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleSamara was a delight to deal with, patient, helpful and nothing was too much trouble. She is an asset to the business.
Hi Hannah, we are pleased to read such a great review about Samara at our Leaders Estate Agents Weybridge! Thank you. Kind regards Customer Care Team
1/5
GooglePoor, rented a property, which we gave back in better condition than when we took the lease up. Check out report came back with nothing negative. Leaders Weybridge Client (Landlord), refusing to communicate and give money back or even the dispute amount. Been 6 weeks since we left the property and still don't know what we are disputing with the TDS. It is clear the landlord is not a trustworthy individual, and would advise Leaders to screen their clients better.
Hi Jon, we are really sorry for the problems you have been experiencing. In order to investigate this further and ensure that your complaint is responded to as a matter of priority, please can you email customerservice@leaders.co.uk with your full name and property details. Many thanks.
5/5
GoogleI would like to thank to Larissa for looking after us and for being very responsive. 5 star. Thank you!PositiveResponsiveness, Professionalism
Hi Teodor Delchev, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Weybridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSamara was a delight to deal with, patient, helpful and nothing was too much trouble. She is an asset to the business.
Hi Hannah, we are pleased to read such a great review about Samara at our Leaders Estate Agents Weybridge! Thank you. Kind regards Customer Care Team
4/5
GoogleLeaders in Weybridge made a difficult transaction as smooth as possible and were extremely helpful. Benjamin Wear is always prepared to go the extra mile. Very satisfied with the service.
Hi Mary, many thanks for taking the time to leave a review. We are really pleased you are happy with the service and will be sure to pass your kind words onto the branch, especially Benjamin.
1/5
GoogleMy first estate agents , absolutely useless !!! In the 3 years we have rented our property we have had countless fallouts with them !!! We have been accused of missing rent ? Accused of not paying enough rent ? The agents are lazy in my experience and i constantly have to email and phone to get anything done or else i will not hear anything from them !!! Very unprofessional
Dear Sit/Madam, we are saddened to see that our team in Weybridge have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleLeanne Cook 100% the top manager. Always prompt in replying emails and sorting problems out
Dear Alexandrina Vacariu We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleLarissa Tilley is always helpful and efficient. I would definitely give her a five star.PositiveResponsiveness, Quality
Hi Melissa Lam! Thanks for the amazing review and star rating! All the best, Leaders Estate Agents Weybridge
5/5
GoogleI can honestly say Katy is the best Property Manager I have ever dealt with in my 20 years as an experienced landlord. She is polite, thorough, follows up and owns outstanding issues until they are resolved. She's an asset to Leaders who have retained my business due to her exceptional professionalism.
5/5
GoogleSamara was a joy to work with, it was a great experience. Thank youPositiveProfessionalism
Hi, David Wynn-jones! Thanks for the great review! All the best, Leaders Estate Agents Weybridge
5/5
GoogleAston Mead/Leaders have proved to be a quality management option for our rented property. We are based overseas so it is essential that things are attended to properly and efficiently. 18 months into the rental lease and we have happy tenants and have had excellent service from AM/Leaders. The detail of the regular reports is astonishing and gives us great peace of mind that our house is being well looked after.
Hi there. Thank you for taking the time to leave a review. We are pleased you are happy with the service and will be sure pass your comments onto the team.
5/5
GoogleLarissa Tilley is always helpful and efficient. I would definitely give her a five star.
Hi Melissa Lam! Thanks for the amazing review and star rating! All the best, Leaders Estate Agents Weybridge
5/5
GoogleSpeedy and professional service! Helped me find my new property as a tenant quickly & made the quick turnaround as smooth as possible.
Dear Jordan Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlevery satisfied with the way my emails are handled by Larissa Tilley. She is always prompt in replying and dealing with any issues I might have. I never have to wait more than a day at max.before i get a phone call from a contractor. Her help is much appreciated. Cristina Bes
Thank you for taking the time to let us know about the service you have received from the team at Weybridge. We hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders's Weybridge office has 273 reviews across 1 platform: 273 on Google.
Leaders Weybridge is rated 4.6 out of 5 across all 273 reviews, and 4.6 out of 5 on Google from 273 reviews.
Leaders Weybridge, 45 Baker Street, Weybridge, Surrey, KT13 8AE.
