Dixons West Midlands reviews

★★★★★ 5/5

Google

It’s an amazing experience with Dixons selly Oak branch and I am so pleased especially with the services rendered by Sophie. Such a top notch customer service support. Keep it up please

Remi · 12 December 2025

★★★★★ 5/5

Google

An amazing and seamless experience provided by these guys. They went the extra mile to ensure we completed on time and shared the journey with us. Special mention to Jan who communicated and updated us every single day - we look forward to working with both Jan & Ilan again very soon - hope you enjoyed our chocolatey treats :)! Thanks again xxx

Raj · 14 June 2020

★★★★★ 5/5

Google

Brilliant estate agents - flexible, informative and always available to discus various process when it comes to purchasing a property. Always on the case keeping the purchase moving and ready to investigate when there are delays. Again great service. Thank you!

Mike · 2 September 2025

★★★★★ 5/5

Google

ryan smith was very helpful and helped me find my dream home and i’m looking forward to moving in i can’t express how grateful i am i would recommend dixons to anyone who is looking for a property best in the business

Charlie · 19 August 2025

★★★★★ 5/5

Google

Tayla was very wonderful and highly professional today, she touched on and spoke on all the essential points as regards the property which perfectly satisfied my curiosity and enquiries.

Shola · 14 April 2024

★★★★★ 5/5

Google

Following a recent poor experience with another agent, it was refreshing dealing with Dixons for rental. Tayla was great, informative, good communication and very helpful. Would definitely recommend!

Kelly · 14 April 2024

★★★★★ 5/5

Google

We had the delighted experience of staff at Sellyoak Branch, Becky, Claire and Jan you are 3 amazing girls. They have given us 100% help and support every single step of the way after purchasing a property via their branch. I cannot thank them enough and feel so grateful for everything they did to help myself and my husband along the way

Veronica · 1 December 2024

★★★★★ 5/5

Google

Excellent estate agents who have managed to pull off a sale of my flat within a few months of accepting the offer. Claire, Becky and Amy have been very professional and always on the other end of the phone if ever needed. Can't recommend them more.

Natalie · 15 April 2026

★★★★★ 1/5

Google

I have signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. They then double-charged me the tenant sign on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and I have been chasing a refund ever since - 2 months now. It also took 1 month and about 5 emails just to have them send me the tenancy agreement and relevant paperwork. They have now charged upfront for 1 year of management fees (tenant paid up front) and I am trying to get this refunded and get out of this 'service' as the minimum term is 6 months. Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I will update this review if anything improves. I had a meeting in person with the branch manager today (5/4/23) and have been given a new set of promises that I will have some money refunded. UPDATE Nov 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager Tim has no clue how this works. I've been asking for 2 months, and have not wasted money protecting a deposit I do not have because they told me to. It's absolutely laughable that I got Dixons involved to make property management easier - it has been the worst experience I've ever had being a landlord. UPDATE Jan 2024 - Dixons refused to return any deposit so that I could continue managing the tenancy myself, so be aware of this. Instead I had to negotiate over a period of months to have the deposit returned directly to the tenant. More recently I have asked for evidence that a right to rent check has been carried out. They have refused this on data protection grounds, even though I an also a registered data protection officer. It has been over a month since my request, and I have tried to follow up since but as usual they are not forthcoming. As my tenant has now ended their tenancy and moved on and they finally have their deposit after months of nagging Dixons, this should hopefully be the end of it. I remain baffled at how much harder Dixons made my experience as a landlord and I wholeheartedly recommend you avoid them as a tenant or landlord. Their copy/paste response to my review was never followed up, I have been in touch with them for over a year now and they have done absolutely nothing in response to this review.

James · 15 January 2024

★★★★★ 1/5

Google

After 3 months of fighting to get our deposit back I am finally free of this letting agent and to advise nobody else suffers with them. Raised on 26th May our washing machine didn't work, took them until 13th July to sort out a replacement. Pressure tactics to get us to sign another 12 months with emails and calls non-stop asking us to sign for another 12 months or tell them that we're leaving when we're entirely within our rights to stay on as a rolling tenancy without them evicting us. Getting the deposit back was an absolute joke, with the 10 days they mention in our tenancy entirely ignored and their "deposit specialist" taking almost a month to tell us anything about if they were taking deductions. At this they tried to claim deductions such as we'd changed the locks without permission, when they had changed the locks when repairing the front door and either forgotten or not taken proper notes on this. Other claims were for cleaning and repairing a curtain rail. The curtain rail they quickly gave up on with my photos of it hanging off when I had got the keys. When we gave up and went through our deposit protection scheme they tried to throw in more previously unmentioned cleaning charges, such as for the carpet when we had moved into a house with an incredibly stained and torn up carpet, apparently not paying all our rent when we had and even more other cleaning charges which were thrown out by the independent adjucation after my extensive records of emails, videos and photographs. Avoid unless you like waiting a ridiculous amount of time for repairs and fighting extensively for return of your deposit.

Avery · 15 January 2024

★★★★★ 5/5

Google

Amy was very helpful from the beginning to the end of our journey to purchase our first home. Very patient with our endless queations and requirements

P · 14 May 2024

★★★★★ 5/5

Google

The team at Dixons, particularly Claire Middleton and Jan Sturley, were a real help to us when we sold our property. They were very responsive, organised and proactive in dealing with the process. I would recommend them.

David · 17 September 2023

★★★★★ 5/5

Google

The Team at Dixons were very helpful through the whole process. They came to assist when we needed help and also kept us in the loop when ever new information was required. To have the reassurance from the team throughout was a great comfort. Thanks to Dale and the team.

Justin · 14 June 2022

★★★★★ 5/5

Google

Sophie Hodgson has helped me get a new property to rent took the time out to talk to us and communicated well throughout.

Richard · 18 January 2026

★★★★★ 5/5

Google

Had the best experience when viewing properties to rent. Tayla phoned me thursday morning about a property I had enquired about and although it wasn’t available she took all of the things we were looking for and was very accommodating at letting us view a property the same day. She even sent me a video of the property as my partner viewed but i didn’t manage to make it. Has always been very friendly and quick replying!

Molly · 14 February 2024

★★★★★ 5/5

Google

Couldn’t recommend Dixon’s Selly Oak enough! Recently moved into a new rental property with them and had a great experience. Riegan is extremely professional and responded to every question or query we’ve had. Paperwork was easy and all online. Office is always contactable when needed. Thanks so much team!

Tori · 14 June 2022

★★★★★ 5/5

Google

Jan at Dixon's Selly Oak has been absolutely brilliant - sale ran into "technical difficulties", my solicitor was useless, but Jan kept the buyer on board (for 7 months!!) and was always quick to reply and keep me in the loop. Could not recommend more highly.PositiveResponsiveness, Professionalism

Steve · 25 August 2022

★★★★★ 5/5

Google

Caitlin and Tayla were both wonderful in helping me secure a new flat. Both were friendly and extremely helpful throughout the process!

Rebecca · 6 June 2024

★★★★★ 5/5

Google

All thanks to Tayla who made sure my paper work was completed within a day, she was very helpful and professional.Dixons remain the best for me.

Esther · 15 March 2024

★★★★★ 5/5

Google

Had Sophie hodgson help get our dream house! Amazing realtor. Helpful and kept in touch the whole way through! Thankyou! x

Mary-Jayne · 18 January 2026

★★★★★ 5/5

Google

Dixon selly Oak are so perfect and all there staffs are kind and wonderful and very understanding people much love from me and my family.

Ajibola · 12 December 2025

★★★★★ 5/5

Google

Just want to say a big thank you to all the DIxon's staff who managed to find a buyer for our family home. Branch manager Claire Middleton and Jan Sturley, who handled the sales progression, were five star in all aspects of their dealings with our family. They kept us informed of developments every step of the way and used their expertise and experience to guide us through the process with the minimum of stress. They are both first class professionals at the top of their game and I can't thank them enough.

Lawrence · 17 October 2023

★★★★★ 5/5

Google

Thank you for helping us to get our new home! Very satisfied and speedy services. Thank you Becky!

Shunde · 25 July 2024

★★★★★ 5/5

Google

On the market through to a tenant moving in under 5 days Need I say anything more Thank you Tayla and Caitlin

Ryan · 14 May 2024