Dixons West Midlands reviews

★★★★★ 5/5

Google

Claire and the team at Dixons went above and beyond to make our first time buying a house as stress free and simple as possible. The service they provided was friendly, knowledgable and incredibly supportive throughout. We couldn’t have wished for better people to guide us through buying our first property and we are thrilled!

Jenny · 14 February 2024

★★★★★ 5/5

Google

Amazing team, very helpful through out the sales of my house in selly oak. Dale and his team is very friendly and professional, always reply to my emails and messages within a short period of time and always try their best to make the sales goes smoothly. Would definitely recommend them to all my friends and family. Thank you so much for all your help!

Jingjing · 14 June 2023

★★★★★ 5/5

Google

I had a very positive experience with this agency during the purchase of my home. The team was professional, helpful, and always available to answer my questions throughout the whole process. They kept me updated at every stage and made the …

Andrea · 16 March 2026

★★★★★ 4/5

Google

Dixons advertised my property very fast on Rightmove, and arranged the viewing quickly after that. However, I am not impressed with the management team. The second month rent was delayed because the tenant did not set up the direct debit properly. I am paying Dixons for the full management. It should not be the landlord to call the agent saying the rent has not arrived. It should be their job to make sure tenant is paying on time if its full management. Also, It seems like a miscommunication about the insurance policy. They said I can ask them to rent the house for me, but decide if I want to buy insurance from them. I have decide to get insurance by myself. But found out they just purchased the insurance for me without even confirm with me. I noticed on the 3rd day after they insured for me. I quickly wrote to them and called them to cancel it. They said they did. I emailed them again to confirm. They emailed me back after 12 days confirming they have cancelled it for me. But they already charged for the 1st month saying I did not read the terms and conditions properly. The phone number of the property manager never work. The phone line Dixons provided is only instruction-like voice mail. I have not managed to find the property manager myself. I do thank Dixons for advertising quickly. Tina is particularly helpful. But I am not so sure if they can manage the property well enough for landlord. For the sale: The sale team did a good job arranging the viewing and secured my offer. Thank you.

Heng · 14 June 2021

★★★★★ 5/5

Google

I had an urgent leak in my house and Dal from Warwick PMC was so quick in sorting getting a Plummer to fix the issue. After ringing within 10 minutes I was rung back saying the Plummer was on the way and within the space of 40 minutes it was all sorted! This all started at 5:15pm and they managed to get it sorted on the same day. Thank you so much!

Sarah · 14 June 2022

★★★★★ 5/5

Google

Last month Dal Bains, my dedicated property manager, managed to do what no previous manager had managed to do! So I promised to give him a stellar review rather than eat an otherwise proposed hat. So thank you Dal, you were very helpful and took ownership of the issues and got them resolved in a timely fashion. I hope you’re still my property manager next time I need to be in touch!

Tara · 14 June 2022

★★★★★ 5/5

Google

Claire , Becky, Jan, Amy and team are truly phenomenal. They have all gone above and beyond and are so friendly, patient and helpful. They've made the process so easy and stress free, I can't recommend them enough!

Louise · 9 October 2024

★★★★★ 5/5

Google

Tayla was really helpful and informative on the phone . Was a pleasure to speak with her . I have rang other estate agents and not been impressed with the level of support or information but this very well mannered Employee was far from that . Thank you Tayla and Dixions

Chris · 14 February 2024

★★★★★ 5/5

Google

Brilliant estate agent, they were a fair intermediary between us and sellers. Always available when we tried to contact them and pushed the solicitors when they were being slow. We couldn't have asked for a better team. We also used their in house mortgage adviser who found us the best deal on the market. Thanks Dale, Barry, Olivia, Krystal & Jan!

India · 14 June 2023

★★★★★ 5/5

Google

This 5 star only goes to Tayla from Dixon and Sharon from countrywide . Tayla Managed to sort out the problem so efficiently also very helpful , patient and caring . Sharon I really don't know which word I can use to describe her fantastic customer care . It has been more than 3 years as a tenant , every time there was an issue and noone could help me out regarding to apartment etc…Sharon was there to listen to me and were trying her best to sorted out . I am really thankful for all your kindness and being extremely helpful . Thank you so much Sharon and Tayla for all your hard works and fantastic customer care 😊

Leila · 14 April 2024

★★★★★ 1/5

Google

Horrendous experience with this estate agent. Convinced me to send over £198 for a holding deposit which I was assured would be refunded withing 3-5 working days if I did not get the property. No mention of a guarantor throughout the whole process until the last minute. Explained that I could not secure a guarantor and was assured that my money would be refunded promptly should I be refused the property, due to late notice of guarantor being needed. It has now been 7 working days since I sent Jaia my details and she confirmed a refund would be on the way, and I have still not recieved my money. Every time I phone the branch nobody seems to answer, or when they do they give me a flippant answer such as "it must be tied up in accounts or something" . Have now had to escalate my complaint to head office. Disgusting way of handling this process from start to finish - would certainly avoid these cowboys

Thomas · 19 December 2024

★★★★★ 5/5

Google

Dixons Selly Oak is a great branch. I was lucky to meet Dale and Nick. They were very polite. Dale responded to my inquiries very quickly. I felt Dale's professionalism throughout the process of buying a property. Days later I will have my property and can settle down. Thank you Dale and wish you all the best in the future!

Phoebe · 14 June 2023

★★★★★ 5/5

Google

Dixons team were really helpful and supportive through what is a very stressful process, in particular during the current pandemic. They respond to messages extremely efficiently and come back to you promptly with any queries you may have. The team were always professional when accompanying viewings and gave feedback throughout the process. In selling our property we have dealt with other estate agents for our onward purchase, and in comparison to the Dixons team they have proved to be a disappointment. Georgia and Ilan were amazing ! And we cannot recommend their services enough.PositiveResponsiveness, Professionalism, Value

Charlotte · 25 August 2020

★★★★★ 5/5

Google

Addition: (08/03/22) A big huge thank you to Ellen Moreton who resolved an issue immediately for us. She kept us informed throughout and was extremely helpful, friendly and professional. Thank you very much 😊 Very quick and efficient response from property manager, Dal Bains. He sorted our issue swiftly and kept us in the loop the whole time. Great guy, very friendly and approachable. Thank you so much Dal 😁

Bree · 14 June 2022

★★★★★ 5/5

Google

Had a great expierence with Dixons espeically the agent Jessica Simmons was friendly, helpful and informative will definatly refer and do business with them in the future.

Zanick · 22 January 2026

★★★★★ 5/5

Google

Just got te key of our first home and we are very happy with Dixons Selly Oak team. They are very attentive and caring. As first time buyers, there was a lot of things we were not aware of and worried about. Gerogia made us feel at ease since we stepped inside the branch and Paul was always there whenever we needed a clarification. We are so greatful to have him as our mortgage advisor. What a fantastic team and great service. Thanks again :)

Anne · 14 June 2020

★★★★★ 5/5

Google

Thanks to the fantastic team at Dixons who successfully manged the completion of my house sell without drama! The team of Amy, Claire and Becky are exceptional and worked as one overcoming the challenges we had. They were always positive, … More

Jon · 21 January 2026

★★★★★ 5/5

Google

FTB amazing experience as it was so smooth and stress-free. Thank you to the whole team especially Becky and Preet. You guys were amazing. You made our house buying journey smooth, stress-free and easy. Would recommend your service to everyone. 😊😊 …

Parbati · 11 June 2024

★★★★★ 5/5

Google

Tayla was so helpful during the whole process. She ensured she knew exactly what it is we wanted and tailored our experience perfectly to us! She is a great reflection of the business and we want to thank Tayla for her hard work

Charm · 23 May 2024

★★★★★ 5/5

Google

We would highly recommend Dixon's at Selly Oak. They are very helpful and professional and kept us more up to date with what was happening than our own solicitors. Every member of staff we dealt with was so friendly and there was a nice office vibe when you went into office Thank you again for all your help

Ball · 14 June 2023

★★★★★ 5/5

Google

Rather than giving review at end of the process I took time to reflect the whole journey and realise Dixons Selly Oak team Clair, Becky, Amy and Barry acted professionally throughout. Certainly would recommend.

Pradyumna · 16 March 2026

★★★★★ 5/5

Google

A truly 5 star rating throughout, for the superb service I have recieved from my Mortgage Advisor, Paul Goncalves. Being a first time buyer, the whole process of getting onto the property ladder seemed pretty daunting. But Paul's exceptional expertise, insight and understanding nature, helped to make the whole process extraordinarily easy. I have found Paul's methodical and accessible approach immensely helpful and a real mark of quality. His services have aided me to acquire my first home and renew its mortgage deal, all at fantastically competitive prices. I am very glad I appointed Paul as my Mortgage Advisor to purchase my first house and, I will continue to use his credible services in the future. I will happily and thoroughly recommend Paul at Dixons to home buyers seeking a top notch Mortgage Advice service.

Farhat · 15 June 2019

★★★★★ 5/5

Google

Caitlin and Tayla were amazing helping me every step of the way. They were patient and answered all my questions. Would recommended Dixons to my family and friends as they go above and beyond to ensure a good experience.

Sahana · 25 June 2024

★★★★★ 5/5

Google

Spoke to Tayla on the phone looking for a rental property and her customer service was perfect! She helped me with every question I had..Would recommend her to anyone who needs help finding a house!

Ikram · 23 August 2024