Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSince managing my property, Dal has been extremely helpful and consistently responsive in dealing with matters regarding my rental property. Dal has continued to take into account the needs of tenants and myself as a landlady!PositiveResponsiveness, Professionalism
L · 14 June 2022
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTayla was very helpful on my viewing, I will definitely recommend her if the needs arises.
Omokiniovo · 14 February 2024
Agent replied · 13 June 2024
Many thanks Omokiniovo for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCaitlin Barry made the process of fining and moving to my new home very quick and easy! Appreciate all the help given.
Nataleigh · 4 April 2025
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
We had an exceptional experience with Becky from Dixons during our recent house purchase. From start to finish, she was incredibly supportive, and patient. Becky guided us through every step of the process, promptly answering our questions and addressing any concerns we had. Her professionalism and dedication made the whole experience smooth and stress-free.
Riya · 25 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review Riya. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Taylor she was very helpful and explained everything to me
Hazel · 14 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review Hazel! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBest state agent I dealt with in the area. Specially Georgia was very helpful during all views and answered all our enquiries patiently.
Great team, very kind and friendly. I hope to deal with Dixons state agent again on my next purchase.
Thank you 🙏
Darian · 14 June 2020
Agent replied · 13 June 2024
Thank you very much for taking the time to leave this fantastic 5* review of your experience with our Dixons team.
Best wishes, Lucy
★★★★★ 4/5
GoogleI dealt with David when moving into my property he was very helpful with any queries I had and dealt with them very professionally.
Millie · 14 June 2023
Agent replied · 13 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWas very easy and fast process with dixsons
Bijal · 18 January 2026
Agent replied · 25 January 2026
Thank you for your kind words! We strive to make the process as easy and quick as possible for our customers. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleClaire and Amy were great and supportive during my first purchase of a house!
O · 14 June 2025
★★★★★ 5/5
GoogleIt was emotional but we completed.
Thank you to the team at Dixons (Selly Oak) for there patients, understanding and expertise in getting this purchase over line. look forward to another purchase in the future.
Sajid · 6 April 2025
Agent replied · 25 April 2025
Thank you so much for your kind words! We are thrilled to hear that our team at Dixons, Selly Oak provided you with excellent service during your emotional purchase. We are grateful for your trust and can't wait to work with you again in the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDale and the team were great at handling the purchase of our new home. The team were helpful throughout and very accommodating .
Phillip · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust picking up the keys for the 36th house purchase in 3 years. It's always a joy to deal with Dixons @ Selly Oak. We've developed a good working relationship with the team who are easily able to identify the type of properties that my investors want for the portfolios. Particular mention to Sue McKnight, Jan, Tim & Georgina, their professional and engaging manner makes me keep coming back for more. Easily the best in Selly Oak by a huge margin and certainly the best Dixon branch I've dealt with Nationwide.
Adrian · 15 June 2017
★★★★★ 5/5
GoogleEstate agents are usually viewed with very low respect. Dale Williams at Dixons Selly Oak has almost single handedly completely changed my perceptions on this point. He was very professional, constantly in touch keeping me up to date with progress, and gave excellent advice that resulted in a more profitable sale after a long complex process. I cannot recommend him high enough and I will not consider using anyone else.
Paul · 14 June 2023
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleI have been renting a Dixons property for 2 months, cant fault the help to get us moved in completing all the paperwork.
Just one thing when we viewed the house, there was no back door key so couldn't go in the garden ( which at the time wasnt an issue we looked out the window ).
Although the day we moved in and found the next door neighbour has a very big dog they keep in the back garden, who barks at the slightest movement out there !! We also have a dog so at the moment its a work in progress so to speak.
Thinking back maybe Dixons knew about the next door situation hence why the back door key at the time they couldn't find hhhmmmmm. A bit disappointing looking back at least we would of known the situation.
Marie · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would definitely recommend Dixons Selly Oak. Very supportive, individual service from all Dixons staff that worked with me. Claire - good advice re asking price (which we got). Amelia - lots and lots of viewings on the property we sold and good advice with offer I made for the property I bought. Jan - really helpful especially chasing the solicitors. Thanks all of you.
Ruth · 17 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleWe met up with a number of agents who all seemed to be offering the same service, using the big websites like Rightmove and Zoopla. We decided to try a smaller company who seemed very enthusiastic and were also cheaper and even offered a free energy performance certificate.
Unfortunately, the property was marketed with them for over 3 months without any serious offers close to the asking price.
We decided to try Dixons next and met up with Julia (Assistant manager of the Selly Oak branch) who explained they had access to a larger number of buyers as they had more offices around the area, and also they had a process to validate the buyers to ensure if anyone made an offer, they would be serious and in a position to proceed. At first, I thought it a was marketing talk as all the agents seemed to be saying the same things, but Julia was very true to her word. Within a few weeks, they had found a cash buyer at a price level that broke the ceiling for the road.
A special thanks to Jan Sturley who was there afterwards to keep an eye on the process, dealing with the Solicitors and being a reassuring point of contact.
Vik · 15 June 2016
★★★★★ 5/5
GoogleVery professional team at Dixons Selly Oak especially big thank you to Georgia and Krystal for all help finding the buyer within a week !
Responding quickly on any queries, very friendly team. Fully recommend Dixons.PositiveProfessionalism
Natalia · 25 August 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleBacky is did the great for us for the whole journey.
Thank you
Manjula · 16 December 2023
Agent replied · 13 June 2024
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleClaire, Barry and Amelia were excellent - seamless process for buying my first home :)
Manish · 17 October 2023
Agent replied · 13 June 2024
Thanks for the wonderful 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe dealt with Paul Goncalves for our mortgage who has been extremely personable and made the whole process stress free. Tulsa also helped alot with avice regarding properties, even the one we were purchasing through another estate agent.I highly recommend the selly oak team.
Bumblebee · 15 June 2018
Agent replied · 13 June 2024
Thank you Vanina for such a fantastic 5 star review for the Selly Oak branch of Dixons Estate Agents. I'm pleased to see that you benefited from the passionate and personal approach taken by the branch. Many thanks, Sarah.
★★★★★ 5/5
GoogleWe had excellent service from the team at Dixons Selly Oak, in particular Chris and Jan. They handled all aspects of our sale as instructed with a professional and caring approach and achieved a successful outcome on our behalf. We would definitely recommend them.
Zena · 15 June 2018
Agent replied · 13 June 2024
Dear Zena,
Thank you for the great 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleMoving went well, David was very good at all communication and making sure all went well. He is amazing
Esther · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent Service from Dixons.. Claire and Jan made everything go smoothly with our purchase.
S · 17 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAfter having a number different dealing with other local estate agents, I can honestly say I've never been treated with such care and honesty has I have with Dixons Selly Oak branch. The process was very smooth and efficient, enabling me and my family to now be living in our dream home. I would like to give a special thanks to Sam Checketts, as his help provided me with great confidence in making such a big decision.
Ben · 15 June 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.