5/5
GoogleI had a good experience with Dixon selly oak. It took just about a week to view and move into my three bedroom house. Tayla was instrumental to this seamless process.
Trusted Agent profile · West Midlands
Dixons West Midlands reviews
★★★★★
350 reviews across 1 platform
848 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6HW
Dixons's office in West Midlands, at 848 Bristol Road, is rated 4.7 out of 5 across 350 reviews on 1 platform, including 350 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
Google5/5
GooglePaul was our morgage advisor ,very down to earth got us a great deal on our morgage rate, sorted out all insurances and was on hand every step of they way . Very professional service would 100% recommend
Agent replied · 13 June 2024
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleI found dixsons sellyoak very helpful and friendly especially Jan Sturley she was a great help couldn't have got through the sale without her.gem to the company.
Agent replied · 13 June 2024
Thank you for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleDal has been absolutely brilliant in quickly sorting out any issues and repairs, always friendly and helpful. Ensures work is done asap and always to a good standard. Thankyou.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lettings team are exceptional, very positive, helpful, down to earth, great at their jobs and most important of all not pushy. Having dealt with many lettings agencies I found them to be a breathe of fresh air. I was honestly amazed at the great service I received, they're one of the few companies that left me feeling positive after having dealt with them. Daniella in particular is amazing, made me feel so at ease and she is brilliant at her job, can tell she is passionate and knowledgeable in her job.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleTayla from dixons in selly oak showed me a property to view in harborn and her attitude towards me, the flat, everything was amazing. I couldn’t have asked for someone better to help me with getting a home. If I ever use dixons again I will be personally asking for her! Great work tayla!
Agent replied · 13 June 2024
Thank you for your fantastic 5* review and your kind words Maddie. Kind regards, Lucy, Customer Relations.
5/5
GoogleDavid Hession was extremely professional, with prompt response and service. I definitely recommend this letting agency.
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleI can't emphasise enough that anyone looking to buy or sell a house should avoid Dixons. Furthermore, it's obvious the positive reviews on here are largely fake, with only a small number of reviews left by the contributors. They are completely unscrupulous, and only care about making a quick sale. They lied to my face about the state of the house and coerced me into making a quick purchase, promising they would make sure the seller sort the issues out before the contracts were exchanged. When I had concerns about they house they brushed them off as being unreasonable, and I've have many, many issues since then. Avoid.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Hi Jim, I am sorry to read you feel this way and should you wish to discuss your matters further, please contact our Customer Relations Team via review@countrywide.co.uk. However, I would like to assure you that all our glowing 5* reviews are genuine and from genuine customers and clients. It may reassure you to know that Google uses cleaver algorithms to detect false positive and negative reviews automatically. Kind regards, Scott @ Customer Relations
5/5
GoogleI have been very impressed with Dixons in Selly Oak from start to finish. Every single member of the team that I have spoken to have been professional, polite and efficient. They have kept me up to date, advised me, answer the phone and emails quickly. Everything you'd want when paying for a service! I'd highly recommend them for sales! Thanks Dixons!
Agent replied · 13 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleEasy to communicate with, speedy process and they were both understanding and great with our requests!
Agent replied · 9 September 2025
Hello Leanne, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our communication easy and the process speedy. It's great to know that we could meet your requests effectively. Best regards, Lucy, Customer Relations Team
5/5
GoogleKrystal and Jan were brilliant. We were kept up to date and the dealt with a tricky move and collapsed brilliantly. I would highly recommend these wonderful people.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAmazing Service, Quick and Easy Process. Lovely Staff. Would definitely go through Dixons again.
Agent replied · 9 September 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleNot with Dixons sellyoak. But wanted to say, I saw staff delivering the other. Not many agencies would do this. Shows that staff are delicate to there jobs and polite to the community.. ☺️
Agent replied · 24 December 2024
Thank you for your 5* review Kerry. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole team within Dixons Selly Oak , Claire, Jan, Amy, Becky have been absolutely amazing with the sale of my property. They have all gone above and beyond in every aspect, very professional, knowledgeable, helpful. Thank you all
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Diane! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMortgage broker Megan was extremely helpful throughout purchasing my property. She went above and beyond during the process and was very professional. She was available to answer all of my questions and explained everything really clearly.
Agent replied · 13 June 2024
Wonderful to read Laura that you had a fantastic experience with our local Dixons team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
5/5
GoogleIlan and the team we’re very helpful, knowledgeable and experienced. They found us a great property and kept an eye on the purchase process to make sure the sale/purchase went smoothly. Thank you!
Agent replied · 13 June 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
GoogleI have been searching for a property for a while now and Dixons made the search tailored to what I was looking for and have now found the property I was looking for. Becky who was the agent that showed me the viewings was very kind and helpful along the way. Thank you
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI currently rent a property through this agency. Our house is being managed by Dal Bains and I can honestly say that I’ve had the best experience, he takes his role very seriously and makes sure that a high standard of service is provided every step of the way. He ensures that tenants are looked after and any issues that occur are dealt with efficiently.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI viewed a house recently on behalf of someone. I was very grateful for Tayla’s attentive approach and she fulfilled all questions that I had from the people I was viewing for. I highly recommend this company and Tayla herself, made me feel at ease. Thank you very much
Agent replied · 13 June 2024
Many thanks Giovanna for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with Dixon Selly OAK. They have been extremely helpful in finding property, during letting and even after letting they are there to help. I would especially name Tayla Mansell, she is the best. Extremely satisfied.
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review Mannan. Best wishes, Lucy, Customer Relations.
5/5
GoogleDixons have been managing the let of my apartment, and have been amazing - especially Krystal, always been there when I've had any queries - doing a fab job. Thank you
Agent replied · 13 June 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleDavid was very helpful to find for me good property
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSamuel Barnett from the maintenance part of Dixons has been a great help. Communicated with me throughout. Replied to emails promptly, telephone manner was professional, kind and friendly. Found a great contractor to do the work on behalf of my landlady. Really pleased.
Agent replied · 13 June 2024
Thank you for your 5* review Lisa French. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GooglePaul is the best mortgage consultant anyone could ever ask for. He makes the home buying process entertaining and less stressful. Thank you Paul. See you soon when it comes to remortgaging 😀😀😀 …
Agent replied · 13 June 2024
Thank you for your lovely comments. I have passed your feedback to Paul. Kind Regards, Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Dixons West Midlands
Has Dixons won any awards?
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Gold.
