Trusted Agent profile · West Drayton · Middlesex
Verified
★★★★★
485 reviews across 3 platforms
Estate House, 40 Station Road, West Drayton, Middlesex, UB7 7DA
R Whitley and Co's office in West Drayton, Middlesex, at Estate House, is rated 4.7 out of 5 across 485 reviews on three platforms, including 340 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professional, friendly and extremely efficient during the sale of my elderly mum's house. The staff at Whitleys are wonderful. A huge thank you to Ben who kept ...Read all 69 from sellers
As first time buyers, my partner Hannah and I needed help throughout the process and R Whitley were amazing. From the very beginning we met with Jonathan ...Read all 41 from buyers
PROFESSIONAL COMPETENT RESPECTFUL I am very pleased with R.Whitley & co They kept me informed at all times, Advised me when needed to, I feel I can ...Read the review from landlords
Very satisfied with renting a property though R Whitley & Co. I was constantly assisted throughout the whole process. R Whitley & Co agents was always quickly ...Read all 3 from tenants
Ronald Whitley founded R Whitley & Co in 1938 with a clear objective to provide an unrivalled, professional property service based on integrity and honesty. Over three quarters of a century we have not only successfully achieved this but have become one of the longest established, highly respected and leading firms of Chartered Surveyors & Estate Agents in Middlesex. R Whitley & Co is a fully independent family business with prominent offices in the centre of West Drayton. As a general practice agency we offer a broad spectrum of property services. We are passionate about property and are confident that our blend of traditional values coupled with continued investment in modern technology provides an unrivalled property service. We look forward to being of service to you.
The Trusted Agent 2026 results for R Whitley and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
R Whitley and Co West Drayton won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
GoogleProperty was sold within a few days of placing it on the market. Regular telephone updates were provided throughout the process informing me of progress. Relevant parties were chased up on my behalf when required. I would definitely use R. Whitley again and have no hesitation in recommending them.
5/5
The Trusted AgentExcellent Service
Property was sold within a few days of placing it on the market. Regular telephone updates were provided throughout the process informing me of progress. Relevant parties were chased up on my behalf when required. I would definitely use R. Whitley again and have no hesitation in recommending them.
4/5
The Trusted AgentThe estate agent particularly Mark Groves was very helpful and kept me informed promptly and efficiently. Good service
Thank you for your feedback and we are pleased that you felt that we provided you with a good service.
5/5
The Trusted AgentGreat qualitys in communications help and support.
Great respect in their honesty, hard work and truthfulness in the selling of my mums property. nice and friendly staff. great company to work with would recommend R Whitley and Co to anybody and a big Thank you to Richard and Ben for their additional support. Ken
5/5
The Trusted AgentProfessional but also friendly at all times in selling my late mother's flat
As promised, they kept me informed all the way with at least a call per week even if there had been no more news to pass on. Ben was a pleasure to deal with, as were the rest of the team if he was not available. Many thanks.
5/5
The Trusted AgentExcellent service
It has been a real pleasure to work with Whitleys. The whole team have been outstanding right from the start. Thanks should go to Richard Whitley, who speedily organised the valuation and viewings, with special thanks to Ben Gunton for his invaluable help and dedication throughout the sale.
1/5
GooglePoor communication. Delaying every day for the following day. Not working for the interest of the seller and buyer too. I had a bad experience where my higher offer was not accepted for no reason and increasing my offer compared to the initial one considered a sign of unreliability. I will definitely avoid.NegativeProfessionalism
Dear Vasileios Thank you for your feedback and we are really sorry to hear that you are disappointed. We do however wish to share our side of the story. On placing your initial offer you informed us that you had a related sale which was under offer and that the figure you were submitting was the highest you would be prepared to put forward. Another interested party made a higher offer which the vendors decided to accept on the grounds that it was a more attractive figure and that they had no related sale. You were updated accordingly and on being informed that your offer had been declined you then wished to increase despite having made it clear to us previously that your offer was the highest you were prepared to put forward. In addition you also informed us that you were now in a position to purchase the property with no chain. Respectfully the goal posts had therefore moved but we duly submitted your increased offer to our client and updated them regarding you revised position to purchase i.e. no chain. Regrettably as the goal posts had moved the vendor lost confidence and decided to proceed with the applicant they had already agreed a sale too. You will recall that you took it upon yourself to visit the vendors to discuss the situation over the entry intercom and they confirmed that they wished to proceed with another party. Should you wish to discuss the matter further then please do get in touch with Rich Whitley. Wishing you all the best in your search for another property.
5/5
The Trusted AgentAll round excellence
Whitley and Co were excellent from start to finish. In what turned out to be a protracted sale they kept us fully informed at all stages of proceedings. I received regular update phone calls and confirmation Emails whenever the need arose. All the staff were extremely polite and thoroughly professional.Nothing was too much trouble..I would have no hesitation in recommending Whitley and Co .
Thank you so much Jennifer - It was our pleasure and thank you for using R Whitley & Co.
5/5
GoogleVery supportive staff
Thank you Oksana and we hope you are enjoying your new home!
5/5
GoogleI recently sold a property with R Whitley & Co. and would highly recommend their services. I could not fault their professionalism and dedication to the sale, and always felt that the process was in safe hands. From start to finish the advice provided was exception, and the drive and determination of the team got the sale over the line.
Thank you for your review Joe, we really appreciate it and are delighted to hear you would recommend us. Wishing you and the family all the best with the onward move in due course!
5/5
GoogleHii i was the tenant with this agency for 3 years and half ,they are very good team all the problems we have they are sorted very quiq ,and they ffiind solution for everithing .Very happy with R Whitley ,and very serios agency .I recomend to everyone .Loredana Thank you for all.
Hi Loredana, Thank you for you feedback and recommendation - we really appreciate it!
5/5
GoogleWould like to say how impressed we were with Tony Birch.Without him our sale would never have gone through.He went over & beyond what all the other agents did.He 'phoned us regularly to keep us up to date & informed!!! John & Annie Bland
Hi John & Annie, thank you so much for leaving a review. We know Tony was very keen to keep you updated and are pleased to hear that it helped :) We wish you all the best with your move!
5/5
The Trusted AgentGood communicators
Mark was on point and very patient with us as 1st time buyers. He always kept us in the loop and recommended the best tradesmen for quotes we needed. Very happy with our interactions even though we were buyers it felt like he was on our side.
4/5
The Trusted AgentSelling my house
Everyone at Whitleys has been friendly and professional in selling my house. I've been kept informed by phone and email and also felt able to go into the branch to discuss any concerns I may have had. My impression is that you are a good team.
5/5
GoogleR Whitley have acted professionally and with commitment beyond expections to achieve a good result. As a buyer, where at times it was likely that I would exit the transaction, the extra effort put in by the staff at R Whitley resulted in continuing with the process. Ultimately it was their commitment that resulted in a successful purchase.
Thank you for your review Adam - we always aim to go above and beyond and are glad to hear that this applied to you. Wishing you all the very best from all at R Whitley & Co.
5/5
The Trusted AgentExcellent professional service
Excellent service from valuation to completion. They managed to sell the property only a few days after going on the market. Jonathan's friendly nature was appreciated and he always kept us up to date with progress. Would definitely use them again in the future.
5/5
Googlevery happy with the levels of service and help i recieved and recieve from Richard and Ben. have bought a house through them which was very smooth but also have taken lots of very relevant advice from them too. thank you gents!
5/5
The Trusted Agentservice rating
The service I have received from this company has been outstanding. They are friendly, accessible, and very professional. Ben Gunton has been very supportive especially , and has become a real ally in the journey. A huge thank you to all the staff.
5/5
The Trusted AgentExcellent service highly recommended !
We have used R Whitley for both lettings and selling property for a number of years and always found them to provide an excellent service. In this case we had a property to sell which they valued far higher than we expected in spite of this they arranged 29 viewings within two weeks and sold the property without any problem.
Thank you for your kind words and we are delighted to hear that you have been happy with our services across both our sales and lettings departments.
5/5
GoogleAfter a long and protracted period due no doubt to the conditions placed by the Covid-19 and the fact that I was abroad, the staff of R Whitley progressed from sale to completion in a extremely professional and attentive manner.PositiveResponsiveness, Professionalism
Thank you Peter - we very much appreciate the business!
5/5
GoogleWe have received a fantastic service from R Whitley & Co for purchase of our house. They are thorough professional, very experienced in dealing with complex matters, transparent, & responsive. Highly recommend using their services.
Thank you for your review Amol, we appreciate it! Wishing you every happiness in your new home!
5/5
GoogleWe have never been in the position of moving house before, and were quite concerned that we would cope , but we needn’t have worried because all the people involved at Whitleys have been excellent. They have kept us informed all the way through the process. So would highly recommend them .
Thank you for your review Christine and we are so pleased to heat that we have made your first moving experience manageable :) We hope you are very happy in your new home! From all the team at R Whitley & Co
5/5
GoogleExcellent service from the R Whitley team. They went above and beyond to help with the purchase of my flat. It was always easy to get in touch and they responded immediately. I'll definitely be working with them again in the near future. Thank you for all your efforts in helping to complete the transaction.
Thank you for your review Aneeka - we are so glad that your purchase is finally over the line. We look forward to working with you again in the future. All the very best.
5/5
GoogleThis is our second time working with Whitley & Co and I couldn’t recommend them enough. They are extremely experienced and their expert knowledge of the area is invaluable. Throughout the process they have been professional, responsive and great with keep us informed.PositiveResponsiveness, Quality, Professionalism, Value
It has been an absolute pleasure working with you again Rebecca :) Thank you so much for choosing R Whitley & Co and from all of the team, we hope you love your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
69 reviews from sellers, rated 5.0 out of 5 on average. For example, Sandra wrote: "Professional, friendly and extremely efficient during the sale of my elderly mum's house. The staff at Whitleys are wonderful. A huge thank you to Ben who kept ..."
41 reviews from buyers, rated 4.9 out of 5 on average. For example, Adam wrote: "As first time buyers, my partner Hannah and I needed help throughout the process and R Whitley were amazing. From the very beginning we met with Jonathan ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Kamil wrote: "Very satisfied with renting a property though R Whitley & Co. I was constantly assisted throughout the whole process. R Whitley & Co agents was always quickly ..."
Yes. R Whitley and Co won Gold in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, West Drayton branch at EA Masters 2021.
