Stonebridge Homes reviews

★★★★★ 5/5

Trustpilot

Amazing home from jones

Unbelievable experience from start to finish all the jones team have been more than helpful from sales people to the foremans of the site more than happy with the standards of our new beautiful happy home it's perfect.big thanks to my plastering contractor jacksons plastering and the contract managers who have helped us and gave us the chance to plaster our own home such a great experience.

Simon · 21 August 2023

★★★★★ 5/5

Trustpilot

No pushy sales and never felt pressured…

No pushy sales and never felt pressured to proceed. Action taken straight away when small problems were reported. Quality of our new home is much more than other builders we looked at. More space and more higher end items included as a standard e.g big shower head on showers

Karla · 15 August 2024

★★★★★ 1/5

Trustpilot

Jones Home are bullies

Jones Home are bullies. They don't have a duty of care to the community of the area they are build in. They are coming a

Mr · 3 April 2026

★★★★★ 5/5

Trustpilot

Buying a Jones home.

The whole experience has been àmazing from start to finish.

Mr · 16 October 2025

★★★★★ 1/5

Trustpilot

Put a deposit down for a house but was…

Put a deposit down for a house but was never fully informed about uncapped annual maintenance fees being charged on public land associated with the estate. When I asked about this we were given vague answers and told 'not to worry about it'. Decided to pull out when my lender expressed concern about this as well. They also required to see an AIP before even showing us around the estate which I feel was unnecessary and puts the buyer at a disadvantage. Wouldn't recommend.

Liam · 10 June 2021

★★★★★ 5/5

Trustpilot

Very happy to recommend quality of…

Very happy to recommend quality of homes, quality of service and staff support pre and post purchase.extremely rare high quality and care of services ,housing developments that quickly become homes.Very supportive professional caring staff ,site management and maintenance pre and post .quality counts …

Yvonne · 24 June 2024

★★★★★ 5/5

Trustpilot

Really helpful all round at Wentworth…

Really helpful all round at Wentworth View. From the initial purchase to completion everything has been extremely straight forward and everyone very helpful. The few very minor bits after completion are all being sorted by Neil, Sam and the rest of the staff who have been great.

Jordan · 19 March 2024

★★★★★ 1/5

Trustpilot

So after my first review where i…

So after my first review where i basically gave jones homes a thumbs up i feel a strong need to write a second one....basically we were assured from day one that our house was the last one on phase 1...this turned out to be completely false....they decided to add 4 more...all well and good except for the fact that the utilities stopped at ours....this has meant instead of work outside our house stopping around xmas it is still like the somme outside and has been since november...there are huge holes outside...the road is non existent...the constant mess, noise and upheaval has gone beyond reasonable tolerance...we have had no contact from head office...they seem to want to leave it to the site manager to basically tell us nothing!! Now i come home to see that the fence next door is at right angles to ours and more than 2 feet higher??? Absoloute amateurism!! Not to even mention the cracks appearing from all the extra earth works...had i known id be living in such a mess i wouldnt have bought the damn place....

Gary · 25 February 2020

★★★★★ 1/5

Trustpilot

Terrible Quality Homes, Even Worse Aftercare

Purchased a home on the Beaumont Gardens estate over 4 years ago and we couldn't regret our decision more. We had no end of snagging issues & not just the standard stuff you'd expect like unpainted/plastered bits we're talking flooring not fitted properly or stuck down, grass in the garden being completely dead (a problem across the entire estate which chorley council had to be involved in before Jones would even look into), taps aren't fitted properly and leaking from the word go, the boilers they installed blowing within the first few years which again was due to the cheapest boilers being used and the same fault happening with multiple people on the estate according to British Gas engineer. What really shocks me is how bad the aftercare/customer service is, jones homes don't care in the slightest and refute everything you report to them as say "it's meant to be that way" or "thats wear and tear, its your fault" (after a few months). They try to put off helping for as long as possible till you are outside of the care/warranty period.If you're considering buying a home from them, walk away, you're already getting poor space/value for money & you aren't going to get good quality for it either.

Bob · 3 January 2020

★★★★★ 5/5

Trustpilot

First class customer service

First class customer service. Mike is a credit to the Company. Courteous, thorough, good at his job & diligent. Thank you

Alun · 28 August 2024

★★★★★ 1/5

Trustpilot

Cowboys

If I could give less than one star I would.This is a cowboy company, using cheap subbies to do a shoddy job.From daily harassment pre completion, to not offering a pre plaster walk around and then having to sign a waiver so we could complete on time it’s been a stressful time. 4 months after moving in, snagging list gets longer by the day and the site manager is never helpful, always saying things will be done but they rarely are. Buy elsewhere, these aren’t worth the hassle.Cavendish Grange, Bolsover!

Michelle · 23 August 2019

★★★★★ 1/5

Trustpilot

We purchased a new build

We purchased a new build , well where can i start , the bath, 1st time i used it ,pulled the plug and the water trap under the bath wasnt connected properly , gallons of water flooded the kitchen , ceiling was wrecked, stone work not plumb or flush , joints inconsistent, internal doors were made of cardboard, skirting board also made of compressed paper, uneven foors, poor joinery, garden full of rubble , NEVER BUY A NEW BUILD, until these greedy cowboys get it right .

MR · 11 August 2019

★★★★★ 3/5

Trustpilot

new home

We have lived in our Jones Home for 6 months and are generally very pleased with it. Yes there have been snags which have been seen to but nothing major. We have found the sales staff and site people quite friendly and helpful and willing to listen to any concerns.The site is still being developed so there are delivery lorries and machines operating most days but we haven't found that to be any problem. We find living in Ribbleswood Chase very pleasant and generally quiet and are glad to find a nice small development within our known area which at the moment is being developed at an alarming rate with quite large and sprawling estates.

Pat · 2 July 2019

★★★★★ 5/5

Trustpilot

Excellent builder, I would highly recommend!

Great team who couldn't do enough for us throughout our moving process. The houses are beautiful and the after care once moved in is excellent. I would highly recommend buying a Jones home. We absolutely love our new home !

Mr · 20 May 2024

★★★★★ 3/5

Trustpilot

Lovely house but….

Lovely house, built with care but let down by serious lack of attention to detail. We were subsequently informed that some of these disappointing issues are within industry standard which seems to be the general ‘cop out’ excuse. These standards should be reviewed. Shockingly dirty on move in day. Lack of transparency on exact location and its drawbacks. We were refused access due to various site issues until 2 days before completion so too late to back out without huge upset to others. Having said all that, the assistant site manager and the sales person involved were as helpful as they were able to be and we were very grateful for that.

Mrs · 31 October 2023

★★★★★ 1/5

Trustpilot

21 months in property and still waiting…

21 months in property and still waiting for items on 7 day snag list to be completed. Multiple issues throughout this process. Company only cares about selling new houses, the finish of the properties is shabby and they have 0 interest in remedial works.This isn't my first new build, but Jones are bottom of the list in my view

Kevin · 15 November 2022

★★★★★ 1/5

Trustpilot

Terrible

Terrible - house in Heather View Hade edge not designed or built for the elements and natural weather conditions, 3 year old house failing in too many places to list. Terrible customer service not interested in fixing issues even when there own contracors say there are issues. Disappointing to say the least.

Richard · 15 June 2023

★★★★★ 5/5

Trustpilot

Just Completed!

Philippa and the sales teams guided us through every step of the process and took the stress out of buying our brand new home.The build is very high quality and were pleasantly surprised at the handover. The attention to detail was pleasing and the house looks beautiful.

Mrs · 10 October 2023

★★★★★ 1/5

Trustpilot

Van Dyk sh!tnature

Well where do I start with this company, I have been verbally abused by their construction director (Yorkshire) and not had an apology. Over 400 snags was found on the house which after 9 months are still outstanding. They have a complete disregards for safety which has resulting in been injured twice. Things missing from the house, extras paid for which still haven't been installed after 9 months.Joke of a company that keeps getting worse. Raise with the regional director who couldn't even apologise for his staff behaviours.

Blu · 28 August 2023

★★★★★ 1/5

Trustpilot

Been to see customer care twice.spoke…

Been to see customer care twice.spoke to me like I was not important and had an attitude problem.absolutely no help was given.she did not care at all.the receptionists attitude was terrible.absolutely no help at all.she was not interested in our problems.

Kevin · 22 January 2024

★★★★★ 1/5

Trustpilot

No care for their customer

We live in a Jones home about 16 years old. The company own a line of trees behind our property and do not maintain them. They are now about 40 feet high. We get constant huge branches crashing into our garden and onto our garden room roof (some are over 12 feet long). We now get very, very poor TV signal and cannot get sky reception despite spending hundreds of pounds on aerial boosters. We have sent over 20 letters in the past 7 months (recorded signature on delivvery) and they are ignored with no courtesy of reply. We are at our wits end. Moral of this story, a greedy builder with no interest in customer's quality of life. Beware buying from this company.

GL · 24 July 2023

★★★★★ 5/5

Trustpilot

Front door repair

Chris assessed and advised based on what would give the best outcome; he did not hurry or make us feel he would not return if needed. He provided exactly what as a customer we needed. Thank you.

Colin · 29 March 2024

★★★★★ 4/5

Trustpilot

Love our new home

Love our new home. purchase was straight forward. a couple of snags still to sort out which is why I've not given a 5 star review, other than that I would. can recommend the quality of build. beautifully landscaped front gardens & estate whilst back gardens turfed. Customer service always polite, everyone helpful.

MRS · 16 January 2023

★★★★★ 5/5

Trustpilot

Snagging work

We have just had Gary and Martin ( joiner and decorator) around to complete minor snagging work.We must say they were both excellent, leaving the apartment clean and tidy following the efficient completion of the jobs.

Wendy · 29 February 2024