Stonebridge Homes reviews

★★★★★ 5/5

Trustpilot

Purchase at Moorfield in Poulton Le Fylde

The sales staff and site manager were very helpful, especially as my wife and I live abroad and so were dealing with them remotely. The sales staff kept in touch regularly and answered any queries we had in a timely manner. We felt that all concerned were looking after our interest.

Mature · 1 November 2022

★★★★★ 5/5

Trustpilot

Jones home’s beautiful and all the staff and workforce Beautiful house and absolutely…

Beautiful house and absolutely fantastic work force , Gail/Vicky/Sam/Neil have gone above and beyond to make my move go smoothly,everyone snagging team workforce has been fantastic,Thankyou to you all for all your support and help.mrs Eileen Hallam x

Eileen · 16 November 2023

★★★★★ 5/5

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Denise in the office has been a…

Denise in the office has been a fabulous support to us. She’s helped us to navigate through the whole process, despite my early worries that we would never make it.

Keith · 29 April 2024

★★★★★ 3/5

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BUILD QUALITY LACKING

Staff very helpful. Tenancy agreement needs scrutiny. Design excellent, well thought through. Build quality lacking. It appears that Jones project / site manage and sub-contract all other work with a focus on time to complete versus quality of work resulting in poor finish / a lot of re-work.

Aberdeen · 28 January 2023

★★★★★ 1/5

Trustpilot

Are Painters in such high demand???

This is one for the NW Area Homes Construction Director , who is unable to respond to e mails sent to him and the groups Property Management Company…and yes I am being sarcastic….Question…how long does it take to get a painter and decorator to complete remedial works?Answer…nearly 12 months and still outstanding…Question…What colour is the paint…don’t ask us we do not keep records!!! So when a painter turns up he did not know the colour nor had any paint with him!

Ian · 19 January 2023

★★★★★ 5/5

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a new Jones house

Moved into a new Jones house. Very few teething problems and everyone of these has been sorted quickly by experienced professionals who have provided excellent service and support.

David · 15 April 2024

★★★★★ 5/5

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Karen in the sales office at walnut…

Karen in the sales office at walnut grange was super helpful,she provided continuous assurance through out my home buying process.

Joedeen · 9 August 2024

★★★★★ 2/5

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Never had a new build with so many…

Never had a new build with so many snags. Really poor attention to detail. Customer care is very poor. Have to chase and chase contractors via customer service where they are, when are they coming, why haven't they been. Really shocking.

Mr · 11 March 2023

★★★★★ 1/5

Trustpilot

I'd buy a shed instead if i was you...

Just a list of the outstanding snagging and ongoing issues with the property only a year old which have yet to be actioned a year after reporting.Jones are quick to entice you in with excellent sales and aftercare but as soon as your in the property expect nothing but shoddy workmanship, an after care office that never respond and no care what-so-ever in attempting to put issues right.-Broken and cracked paving slabs to front of property (Total 3)-Following attendance from customer care engineer our front door handle has been repaired- but we were advised the door had been fitted completely wrong and did still not close or sit flush into the frame leading to a gap between frame and door letting in a constant draft to the property- door needs to be replaced In it’s entirety- Addition the thumb locking mechanism is now totally snapped leaving us locked in on occasion and unable to use the front door until we fix it again ourselves. This was attended to by a ''joiner'' who turned out to be a random worker who was on site from the ground works team who attempted to repair but only made the door worse, to a point now where it doesnt shut at all and the slightest gust of wind blows it wide open- Hugely ideal with a small child in the property.-Driveway as communicated on move in, due to wall constructed between ourselves and neighbours that we were not informed of on purchase means we are physically unable to fit two cars outside the property and unable to open either car to access rear child seat. We have measured neighbours properties with consent whos driveways have measured around 900mm-1m wider than our driveway, we are constantly parking one car on the road due to this.-Gap in brickwork of driveway that looks like it was laid by Stevie Wonder-Large gap in brickwork to rear separation wall between ourselves and neighbours around 2cm- gap is becoming wider. Appears these walls were never cemented-Full length crack of staircase top to bottom around 5mm-Cracked and chipping plaster and paint work across kitchen walls which has completely come away from the wall-When customer care engineer attended to re seal bathroom tiles he advised the entire of the bathroom had been tiled at an angle , causing the bath itself to also be fitted at a slant. This has caused the constant dropping of the bath away from the tiles and sealant leading to the leak through the bathroom ceiling. We were advised this would continue to happen if the bathroom was not correctly re tiled and the bath fitted correctly- Addition since attendance the bath has now slipped even further down and has caused a large gap between the sealant and the bath tiles, which led to an initial leak coming through the bathroom ceiling. -Bathroom tiles are uneven behind bath which was confirmed on initial attendance by Jones engineer to re seal bathroom, re grouting required to majority of bathroom as identified on move in -All kitchen kick boards and units are flaking and damaged -Windows to front and rear of house are extremely draughty and even when heating is turned on are leaving rooms freezing including our babys Nursery which we have now moved to the back bedroom as this is ever so slightly warmer -2-3mm gaps between skirting boards across property. -Roof tile incorrectly to porch incorrectly installed blew off , on site roofer attending to fix apologised admitted this wasn’t installed correctly. This led to my wife’s car being hit by the tile smashing her rear brake light, when reported to Jones Construction director advised she went through her own insurance!-Fence panel has completely dislodged from standing pillar meaning there is now a constant gap between ourselves and the neighbours-General shoddy work from bricklayers has huge chunks of cement just thrown all over the exterior of the property looks like a patchwork quilt to be honest.-All carpets in property have completely come away from grippers leaving tiny ramps all over the house-Front bedroom window doesnt even shut as it wont fit inside the frame, honestly it's like an igloo in here.

Elliot · 25 May 2022

★★★★★ 5/5

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Ben and Martin must be some of the…

Ben and Martin must be some of the nicest guys and have a real passion for the jobs they do.

Michael · 21 June 2024

★★★★★ 5/5

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Mike Barratt visited to change a door…

Mike Barratt visited to change a door handle that had broken. Very professional and even greased all the other handles while he was here. Thank you

Paul · 22 February 2024

★★★★★ 1/5

Trustpilot

Extremely poor quality door mechanism's

Almost every internal door handle in our home has broken, the mechanisms used are very poor quality. These are supposed to be quality fire safe doors but my children getting locked in their rooms due to the locks renders them useless. The lock on my front door has now also broken, the hinges are very poor on the front door aswel and have had to be straightened multiple times. Almost every soft close unit in the kitchen has fallen off and the lights used in the main bathroom are whole units which we cannot find a replacement for so are now left with only one.Trying to get through to customer care doesn't seem very easy.We have been in for 3 years now and expect certains things to break occasionally but for all of the same issues to happen to all doors shows just how poor they really are.

Ryan · 19 March 2022

★★★★★ 5/5

Trustpilot

Great service

All of the Jones home team have been great to deal with from sales to the site management team.All snagging work carried out in a timely manner no complaints whatsoever

Nigel · 14 November 2023

★★★★★ 5/5

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Gateford Park Worksop

Help and advice through out the buying process has been excellent and the aftercare first class

RBB · 2 August 2024

★★★★★ 1/5

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Beautiful home

The house is beautiful and cannot fault it,however sticking a social housing right in the middle isn’t a great look when people are spending over 200 thousand and more for these properties. This is at Bolsover cavendish park nether view there are many faults the site manager seems to be more interested and prioritises in getting the snags done for the social housing.This is very disappointing as instead of ensuring the best and highest standards for the people who have already paid good money to purchase one of these properties which leaves them feeling very angry & disappointed and as if they don’t matter. if we had known this maybe we would have waited on getting on the property ladder.

N/A · 21 January 2022

★★★★★ 4/5

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Sandra from the sales team was very…

Sandra from the sales team was very helpful all throughout the process of buying the new property .

TARANJEET · 14 June 2024

★★★★★ 4/5

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Lovely home I am lucky to have it

Lovely home I am lucky to have it, the site is beautiful well presented the houses all look beautiful well made and pretty to look at unlike some of them that look like boxes our estate of only 42 homes has an air space with pretty bungalows and our lovely apartments.

Cathy · 3 June 2021

★★★★★ 1/5

Trustpilot

Absolutely worst experience we have…

Absolutely worst experience we have ever had. Visited Treeton site recently as intended in buying but after speaking to their Sales Advisor on site and checking reviews have now changed mind and will keep well away from them. The Advisor did not know her job, was unprofessional and very defensive towards our every question and very disengaged to us from start to finish...could Not wait to get out of their quick enough. She made us feel very uncomfortable like she didn't want us there. Their Sales Advisors should discriminate less to people of different backgrounds and treat people with dignity and respect no matter who they are. If I was her employer I would sack her on the spot. Disgusting!!!

Jones · 10 October 2021

★★★★★ 5/5

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Excellent remedial work undertaken by…

Excellent remedial work undertaken by Ben and Martin from Customer Care and they tidied up beautifully afterwards.

Anwyl · 5 June 2024

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Numerous issue's unresolved. My garden frequently ponds. ticket first raised 2 years ago. Still unresolved. Site manager is dishonest, one minute says they'll fix it, next minute says they won't. We've tried landscaping the garden after being told they wouldn't install drains, and by the way, they installed drains for my neighbors who had the exact same problem of water ponding for weeks. In the process of landscaping we dug out a patch of the lawn no more than 100mm down and dug up all sorts of crap. Large boulders, stones, rubbish. Obvious to me no top soil was ever used! Infact they used better topsoil in the culvert.

Stuart · 8 July 2021

★★★★★ 5/5

Trustpilot

Sales team and site team all very…

Sales team and site team all very helpful and made whole experience of buying and moving easy

Fiona · 14 May 2024

★★★★★ 1/5

Trustpilot

Garden used as a tip

My house was built on farmland so you would expect decent garden soil. Unfortunately Jones dumped tones of rubble from the building project in the garden and covered it with 1/2 inch of top soil before laying turf, so my grass simply won't grow. Whilst digging a bed I removed half bricks, rubble, plastic bags full of screws, huge pieces of metal and plastic. I even got a cut on my ankle from a massive nail which popped up when I was digging. I've seen birds carrying bits of plastic which I'm sure they've gotten from my soil and I worry that my cat could get injured. There's more non-biodegradable rubble than soil! I am at the stage now where most of the grass is completely dead despite constant treatments, watering and re-seeding over the last 3 years.

A · 23 June 2021

★★★★★ 1/5

Trustpilot

We've lost count of how many snags…

We've lost count of how many snags we've had.our main issue is that the communal path has been put in the wrong place!-it is directly in front of our lounge window so everyone walking down the path can see straight into our lounge.jones can't even answer us as to why it's in a different place to what it is on the plan.im in the process of taking this to a solicitor because we've got zero privacy and people on bikes speed down the path and nearly bang into our window and cars on OUR OWN PRIVATE drive.jones don't see an issue with this!. our other main issue is our horrendous garden which is covered in stone's, uneven and soggy.one of the construction managers came out and blamed our 'lack of maintenance' and told us that we should get green thumb in to solve it!.our bay window roof also makes a really loud noise in the rain because the flat plastic roof is lacking adequate insulation to deaden the noise (Jones says that there is enough insulation already in it but we have spoken to other neighbours who've had exactly the same problem but Jones eventually did actually solve theirs by adding extra insulation!!.I could write a book on all the problems that we've had.the thing that annoys me the most is how they try to fob us off and make out that we are stupid.they also love to make out that we are 'the only' people that have experienced these issues!(when infact it's half of our neighbours too!).

Mel · 24 May 2021

★★★★★ 5/5

Trustpilot

Mike arrived on time

Mike arrived on time, was knowledgable, had a pleasant manner and a good advert for his employer.

Sheena · 22 April 2024