Trusted Agent profile · Tonbridge and Malling
★★★★★
325 reviews across 2 platforms
129-131 High Street, Tonbridge, TN9 1DH, Tonbridge and Malling, TN9 1DH
Wards's office in Tonbridge and Malling, at 129-131 High Street, is rated 4.6 out of 5 across 325 reviews on two platforms, including 205 Google reviews rated 4.5.
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
5/5
TrustpilotWe purchased our property via Wards
We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.
5/5
GoogleAmy is helpful, kind and friendly
Hi, Jennylyn. Thank you so much for leaving us a stellar review!
5/5
GoogleWonderful and friendly service from the Tonbridge branch. Camille Cerely made the process of buying my first house extremely easy, regularly sending me listings catered to what I was looking for until we found the right one. She also continued to provide support until the sale completed.
Hi Abraham, Thank you for leaving for a review! It's great to hear how wonderful your experience with our agents has been and easy Camille has made the process for you as a first time buyer. We wish you all the best as you move into your new home! Best wishes, Wards.
5/5
GoogleWe moved into our first home together yesterday and absolutely love it - thank you James of Wards Tonbridge for all your hard work! James showed us around several houses whilst we were doing initial viewings. He was always very friendly, knowledgeable and stayed in good communication throughout the process. We would recommend highly both James and Wards to anyone thinking of buying or selling in the Tonbridge area. Thank you again, James!
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWe were on the market with Purple Bricks for 4 months as they were cheap. Reality is, they are cheap for a reason! We then decided to go down the traditional route and yes high street agents are more expensive but Wards in Tonbridge showed exactly why - Kai and his team sold my house in 2 weeks. Incredible when they are on the same websites! What’s more Wards are paying for my Purple Bricks fees of £800?! Simply amazing and worth every single pound!
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much
5/5
TrustpilotEmily was very helpful and extremely…
Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.
5/5
GoogleAmy Ley has been absolutely brilliant. Amy has always delivered when needed!! Going above and beyond to make sure your requirements are achieved. Amy has the ability to work with pace and diligence and is very active throughout the process to make sure you are fully aware of progress. Thanks again :)
Hi Mevin, Thank you for leaving a review! It's great to hear how brilliant our agent, Amy, has been in going above and beyond to ensure your requirements were met. Best wishes, Wards.
5/5
GoogleHoni Jeynes is amazing. She is professional and honest, and has helped us decide that Tonbridge is definitely the place we want to live. She is attentive, listens and has acted accordingly to our needs. Her recommendations on areas to look at and her knowledge of the market are second to none. I just hope Wards have the stock so we can purchase our new house through her as its an absolute pleasure dealing with her.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleSo happy that we went with Wards, we were with another local estate agent before and we are so glad we moved over to wards to sell our property. Right from the start Tom was really friendly and professional, he kept us up to date and ensured we got the best price for our property. I have recommended Wards to all my family and friends, 2 of which have already signed up to sell with them.PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
GoogleExcellent working with the Wards team especially Maria M during the tough & long sale of our house - thank you!
Hi Temitope, Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that you had an excellent experience with our team, especially with Maria, during the challenging sale of your house. It's always our goal to be here for you every step of the way. Thanks again, Wards
5/5
GoogleIncredible service by the lettings team at Wards both Emily & Elyica - I've never had a quicker turnaround from the property becoming available, carrying out all the necessary checks on the property and tenant, generating the necessary documentation to successful move in date. Can't recommend more highly and wouldn't consider any other team or agent.
Good morning, Thank you for your review. We are delighted to hear about the the service you received from Emily and Elyica and the team. We will be sure to pass on your comments. Best wishes Wars of Tonbridge
1/5
Google***Avoid Wards Estate Agents, Unreasonable and Rude Lettings Manager*** My sister, a professional dentist (with 20+ years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns. The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable. It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.
To assist our landlords and tenants alike, we ask relevant questions to establish a potential tenant’s ability to pass referencing before they commence viewings. We have listened to the relevant calls and are pleased to hear that your sister was not concerned by these questions and that our staff remained courteous and professional throughout. Kind regards Wards
1/5
GoogleMy wife and I have been living in Tonbridge for over a year now. Since our current home is a one-bedroom flat and we recently welcomed a baby, we decided it was time to move to a two-bedroom house. My wife is a doctor at Pembury Hospital, and I am a law graduate working part-time. Naturally, we reached out to Wards in Tonbridge regarding a property available for rent. However, from the very beginning, the agent we spoke with, whose name I unfortunately did not catch, was shockingly blunt in his responses. While I understand that Mondays can be tough for some people, I couldn't help but feel that his attitude was more than just a case of the "Monday blues." It seemed as though our Indian accent or perhaps his preconceived notions about us influenced his behavior. His questions were unusually probing, but we chose to give him the benefit of the doubt, assuming it might be the company's policy to thoroughly vet potential renters. Despite our attempts to continue the conversation, the agent was extremely impatient. To our surprise and dismay, he abruptly ended the call and never picked up when we tried to reach out again. This experience has left us feeling that we were subjected to racial profiling, which is deeply disappointing. Overall, this was an incredibly bad experience. We are very disappointed with the way Wards, Tonbridge, treats its customers and would not recommend them to anyone looking for a respectful and professional service.
Thank you for your review. Please be assured that Wards does not accept discrimination of any kind, as is demonstrated by the widely varied backgrounds of our staff. It is necessary for our branch staff to ask questions and probe further as necessary, as part of the essential qualification process to identify suitable properties and appropriate tenants. We are sorry if this made you feel uncomfortable as this was certainly not our intention. Regrettably, your conversation was unintentionally cut short and the staff member did not have the opportunity to call you back at the time. We are pleased to see that they have since contacted you to complete the registration process and arrange viewings and are delighted to assist you with finding a suitable property. Kind regards Wards
5/5
GoogleGeorge and the whole team at Wards in Tonbridge have done an excellent job in progressing the sale of my house and have been very understanding of my needs at every step. Thank you to Camille, Mel, Jen, Harry and James along with George. A great team.
Hi Louise, Thank you for leaving a review! It's great to hear how positive your experience with our agent, George, and the team has been and how understanding they've been of your needs throughout each step of the process. Best wishes, Wards.
1/5
TrustpilotI Poorly Built Block Partition Discovered in New‑Build Home
I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.
5/5
GoogleI first noticed Wards because of their signage with various cute dogs, what a pleasure to see them compared to the boring ones of other agents. They make me smile every time I see one of the dogs! I viewed a house in Tonbridge with Amy Ley. She was friendly and welcoming and showed me the house quickly. She also was kind when I mentioned I have 3 cats and said the landlords may consider so do put an application in. Again, refreshing compared to many other agents who have been rude and abrupt when I have mentioned my little furfamily. I was accepted to rent the house and then Amy went above and beyond getting my checks and documents arranged so that I could move in on the Thursday before the Easter weekend which was amazing. Amy is a high spirited go-getter and a pleasure to deal with. Thank you Amy!
5/5
GoogleAmy has been so helpful and professional throughout our move, providing an excellent service and making the paper work side of our rental totally stress free. She was also more than happy to take any calls from us with any questions throughout. Thank you so much Amy, and we would definitely recommend Wards in future due to your great service.
Hello Claire, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleThank you Harry for all of your hard work and patience. You have helped me find my new start. I really appreciate your dedication to finding me my new home. You have made the whole process feel easier and like nothing was too much trouble.
Hi Louise, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Harry, has been and how dedicated he's been in helping you find your new start and making the process feel easier. Best wishes, Wards.
5/5
GoogleAbsolutely amazing service . Amy in lettings was Helpful , polite, full of knowledge . Would highly recommend Amy and her team . One happy customer , if ten stars where available she’d most certainly be receiving 10* .Thanks again for your help
Hi Lawrence, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Amy, has been and we're delighted that you would recommend her to others based on the amazing service she has provided you. Best wishes, Wards.
5/5
GoogleAmy was amazing from start! She made the process very easy for me whereas other letting agents have been very difficult to work with to locate the right property for me! Thank you to everyone at Wards especially Amy! Regards Dan
Hi Daniel, Thank you for leaving a review! It's great to hear how amazing your experience with our agent, Amy, has been and how easy she's made the process of finding the right property for you. Best wishes, Wards.
5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
5/5
GoogleProfessional and incredibly lovely team. Super responsive when setting up viewings and communicating with the landlords on our behalf. While we ran into a few bumps with the referencing process, they were incredibly helpful and patient with us throughout the entire thing. Love our new flat, definitely recommend these guys if you're looking to rent :) Thanks so much to Abdul and the team!PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Tonbridge and Malling office has 325 reviews across two platforms: 205 on Google, 120 on Trustpilot (across the whole business).
Wards Tonbridge is rated 4.6 out of 5 across all 325 reviews, and 4.5 out of 5 on Google from 205 reviews.
Wards Tonbridge, 129-131 High Street, Tonbridge, TN9 1DH, Tonbridge and Malling, TN9 1DH.
