Wards Tonbridge reviews in Tonbridge and Malling

★★★★★ 5/5

Trustpilot

Amazing Wards team!

Many thanks to Jules and Kim for taking the stress out of moving home.

Daveo · 21 February 2026

★★★★★ 5/5

Google

I'm very satisfied with the service I received from wards. I probably was a difficult client due to my lack of knowledge of things, but they handled me professionally and helped me every way possible and I'm very thankful for that. Especially thanks to Amy and Shanur, who did so much for me to get everything done. Thank you so much, I really appreciate!

Nauris · 24 October 2021

★★★★★ 5/5

Google

Emily and Amy were both very professional and a delight to work with. They made the whole process of finding a new tenant seamless. 10/10

Steve · 23 October 2024

★★★★★ 5/5

Google

Emily and Elysia have been so helpful and informative to us as first time landlords. Their valuation exceeded expectations and they rented the property with 5 days. Very helpful thank you, we look forward to continuing working with you.

Clare · 18 November 2025

★★★★★ 5/5

Trustpilot

Great service

Great service, friendly team. Special thanks to Emily and Graham for their help.

Carrie · 12 February 2026

★★★★★ 5/5

Trustpilot

Maria was brilliant

Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!

Brooke · 20 November 2025

★★★★★ 5/5

Trustpilot

Purchased through Walderslade office

Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team

Tommy · 15 October 2025

★★★★★ 5/5

Trustpilot

Pleasant experience

Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.

Joanna · 21 October 2025

★★★★★ 5/5

Google

I picked Wards as they were the only estate agent I looked at who publish their fees on their website. But Emily in the Wards rental team has been brilliant and rented out our flat very quickly! She has more than paid for her fee with her advice. Would highly recommend to other landords.

Karen · 19 May 2025

★★★★★ 5/5

Google

We are first time buyers and recommend this estate agents! It was Maria Meddings we have been working with and she has been so wonderful and helped us every step of the way, ensuring a smooth process from start to finish. She has been so lovely to work with, we can’t recommend her enough! :)

Emily · 2 May 2025

★★★★★ 5/5

Google

Thank you to Amy ley for sorting my new house made everything so easy and very quick turn around !!!

Sonny · 2 November 2024

★★★★★ 5/5

Google

First time buyer and collected my keys from Wards today. Wonderful and friendly service from the Tonbridge branch - thank you everyone (Harry, Jack, James, Melanie and Maria). You all kept me updated throughout my purchase and answered all my queries and concerns promptly. A great team.

Anastasiya · 22 July 2025

★★★★★ 5/5

Google

The team at Tonbridge are excellent and professional and kept us well informed through the whole journey. Thanks to James and the team .

Rob · 25 July 2024

★★★★★ 5/5

Google

I am so happy and grateful for the services o received from Amy Ley. She truly went above and beyond to help me find the perfect home for me and my children. The whole process was smooth and I was kept up to date every step of the way which kept me at ease. I will definitely be recommending

Danielle · 5 February 2025

★★★★★ 5/5

Google

I was extremely impressed by the excellent work carried out on my behalf by Maria Meddings. She was highly attentive and responsive throughout and her most professional manner made the whole process straightforward and worry free. I can’t commend her enough. Brilliant work.

David · 10 May 2026

★★★★★ 5/5

Google

I have just sold my late father's apartment in Lamberhurst, Kent. Very helpful service provided to me by Maria Meddings who kept me updated at every stage of the process. I never had to chase for any information.

Perry · 1 September 2025

★★★★★ 5/5

Google

Great experience with Wards of Tonbridge. Amy and the team were great and I would thoroughly recommend them going forward.

Omar · 25 July 2024

★★★★★ 5/5

Google

I am now on the rental ladder thanks to the help of Amy. Amy made the whole process seamless and compared to other estate agents, her service was levels above!! Amy makes you feel very comfortable and welcomed when either viewing a property or popping into store and I can't thank her enough for all support throughout the process.

Alex · 26 February 2024

★★★★★ 1/5

Google

We were tenants at a property of 3 years and always did our best to look after the property. Always paid on time etc. When we left its been a nightmare trying to get our deposit back. The agents communication is very bad, they take ages to respond to emails. Took them 1 month to get a few basic quotes and the quotes came back at a very high prices e.g. house cleaning £700 but I got a quote in one day for £230, £100 oven cleaning but I got a quote for £60 etc etc. Also blaming us for mold issues even though the property had damp and mold issues. We opened windows put extractor fan on, but the landlord did not want to do anything about it, instead he gave us notice to leave and is trying to use our deposit to fix the issues. Very unhappy with the whole process. I have no issues with deductions from the deposit for things as long as its fair and reasonable, but the agents don't seem to care about the tenants and just want to please the landlord. Had to raise a case with TDS!

Moshir · 24 October 2023

★★★★★ 5/5

Google

Wards in Tonbridge gave a fantastic service selling my house after I had been with another agency for some months. They produced loads of viewers and Anna in particular supported me through a really stressful time. She, and her colleagues, responded promptly and kept pushing the negotiations forward once we had agreed an offer. I would not hesitate to recommend them if you are thinking of selling- they were so knowledgeable, supportive and practical in resolving issues and keeping us all on track.

Liz · 24 October 2023

★★★★★ 5/5

Google

A huge thanks to Kai, Tom and the gem they have Ingrid! They have been magnificent in getting the sale of our house through to Exchange. Not only have they done their job so well, but they have shown such personal care throughout the whole process. Really couldn't ask for any more. Well done and thank you for everything.

James · 25 October 2019

★★★★★ 1/5

Trustpilot

After the sale of the property l…

After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.

Babatunde · 14 June 2025

★★★★★ 5/5

Google

Fantastic service by Thomas, George and Ingrid on the purchase of our home! Communication and feedback was prompt and we always felt our purchase was being handled with utmost care and attention. Thomas went above and beyond by helping to recommend us with local tradesmen for work required on the house - thank you!! Highly recommend.

Nathalie · 25 October 2019

★★★★★ 5/5

Google

We have to say a big thank you to Tom, George , Kyle and Ingrid for all their help in the sale of our house. They were all very professional and willing to listen to us if we had any concerns. It was a pleasure doing business with them. Thank you all.

Margaret · 24 October 2020