5/5
GoogleElycia was extremely helpful and made the process of moving into our first property seem less and easy. Very kind as well, couldn’t recommend more
Trusted Agent profile · Tonbridge and Malling
Wards Tonbridge reviews in Tonbridge and Malling
★★★★★
325 reviews across 2 platforms
129-131 High Street, Tonbridge, TN9 1DH, Tonbridge and Malling, TN9 1DH
Wards's office in Tonbridge and Malling, at 129-131 High Street, is rated 4.6 out of 5 across 325 reviews on two platforms, including 205 Google reviews rated 4.5.
Reviews
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
Google5/5
TrustpilotWards of Kent letting division
Wards of Kent letting division, helpful professional and efficient. If you have property to rent out, I highly recommend their services.
Agent replied · 22 September 2026
We're so happy to hear our letting division at Wards Paddock Wood provided you with such a positive experience! We truly appreciate your kind words and recommendation. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotHad a great experience with wards
Had a great experience with wards - Emily who I had was brilliant with her knowledge and leadership. I thoroughly recommend recommend her for anyone!
Agent replied · 22 September 2026
We're so glad you had a great experience and appreciate your kind words about our team member's knowledge and leadership at Wards Tonbridge. Thank you for your positive feedback! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
5/5
GoogleHarry was our main contact throughout our purchase and he was excellent throughout. Kept us updated and was responsive and went out of his way to help. George and Jennifer were also very helpful whenever I spoke with them. Would highly recommend Wards Tonbridge
Agent replied · 9 November 2024
Hello Rob, Thanks for your review, we're delighted you're happy with our service! We're thrilled to hear that Harry, George, and Jennifer were able to assist you so effectively throughout your purchase. We’re always here for you every step of the way. Thanks again, Wards
5/5
TrustpilotThe whole experience from meeting…
The whole experience from meeting Anthony through to completion of the sale of my late parents house has been faultless and I recommend using Wards in Walderslade
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with us at Wards during such a sensitive time. We appreciate your kind words and recommendation.
5/5
TrustpilotFrom the moment we met Kenny at wards…
From the moment we met Kenny at wards in gravesend I knew I wanted him to sell our house he was out there with his words and means what he says! I like that! Straight up! Thank you for making things so straight forward and introducing us to Tanisha also at wards who's been really lovely and kept us updated all the way! We've delt with wards with 2 sellings now. Thankyou for making things tick nicely 👌
5/5
TrustpilotLovely House Viewing Experience
Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.
4/5
TrustpilotSam Wilmer was extremely helpful
Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.
1/5
TrustpilotPoor service
To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.
5/5
TrustpilotThank you
Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.
5/5
GoogleI highly recommend Wards of Tonbridge, and can't thank Kai and his team enough, for selling our property in what has to be the most difficult market conditions - during lockdown. They were absolutely fantastic from start to finish. I would particularly like to thank Kai, Honi, Mel and James. They were all professional, courteous and extremely helpful. They manage to keep everyone focused during what can be a very stressful time. They really did go the extra mile. I would also like to thank Ingrid who liaises between buyers, sellers and solicitors during the actual sales process, to shift things along. I would also recommend sellers to pay extra for the "virtual tour" which enables potential buyers to "walk around the house" without actually attending. Thank you againPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotDaniel explained everything really well…
Daniel explained everything really well and gave us lots of information and answered our questions
Agent replied · 10 October 2026
We're so glad to hear that our team provided you with helpful information and answered your questions thoroughly at Wards Bearsted. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
GoogleI cannot praise Wards of Tonbridge highly enough, particularly Anna and James. The whole selling experience was made so easy by them, from the very first contact right through to completion. I was selling remotely, so had some concerns but it was all handled with professionalism and ease, with regular daily and weekly updates... I didn't have to chase them once. So grateful to them and the whole Tonbridge team... Thank you!
Agent replied · 23 October 2024
Hello Laurence, Thank you for your kind review - we will pass this on to the team! Many thanks, Wards of Kent
5/5
TrustpilotFantastic service
Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our service and Libby at Wards Estate Agents. It's wonderful to know we could make your renting process stress-free. We truly appreciate your recommendation! Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
5/5
GoogleI recently sold my house through Wards of Tonbridge and was very happy with the experience. Communication was excellent throughout, George, Harry, James and the team were always available to answer my questions and felt very well supported throughout the process.
Agent replied · 23 October 2024
Hi Alex, Thank you for your kind review - we will pass this on to the team! We're delighted that you chose to sell your property through our estate agency. Our goal is to help our customers through what we know can be a stressful time. All the best, Wards of Tonbridge Estate Agents
5/5
GoogleVery professional service from the staff, Honi Jeynes and Maria Meddings at the Tonbridge branch.
Agent replied · 10 October 2026
Thank you for sharing your positive experience with Wards Tonbridge. We are elated to hear that you received professional service from Honi and Maria. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5015
5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
Agent replied · 10 October 2026
We're so happy to hear our sales team at Wards provided such excellent assistance with your recent purchase. We appreciate your kind words. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
1/5
GoogleI think this is the first one-star review I’ve ever written, as I usually try to resolve issues privately. However, my experience with Wards has been so disappointing that I feel compelled to share it. I’ve been renting a house with Wards since July 2023. While the initial onboarding process was smooth and professional, their ongoing property management service has been appalling. From the outset, there were issues: we were promised that the living room and bathroom would be painted and multiple holes in the walls would be filled. Despite repeated follow-ups, nothing was done. In the end, we decided to do it ourselves to prepare the house for hosting Christmas (the landlord did refund the paint costs). The house itself is lovely but it needs many minor repairs. Unfortunately, every single issue we’ve raised has taken an unreasonably long time to address. For instance, we’re still waiting for a repair to the toilet flushes that was first reported in the beginning of last September. Wards cited "other priority emergencies" as the reason for the delay, which seems to be a recurring excuse. If you’re considering renting with Wards, be prepared for significant delays in getting even simple issues resolved. The service is, frankly, unacceptable.
Agent replied · 8 February 2025
Dear Neila Thank you for your feedback, which is appreciated. We are pleased that you were happy with your initial experience and thank you for your positive comments in this regard. We regret that you have been dissatisfied with some elements of the service received from the Customer and Property Care (CPC) department in respect of maintenance issues raised. We can see that there have been some delays in works being carried out and whilst this is not always within our control as we are reliant on the landlord and contractors responding to us, we are sorry for any inconvenience that this has caused you. We understand that the CPC department have recently been in contact with you about outstanding maintenance works and we hope that they will be rectified soon however should you require further assistance, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you. Kind regards Wards
5/5
TrustpilotMaria kept us in the loop and…
Maria kept us in the loop and appreciated the urgency of us trying to complete asap. Whenever i had to ring the office they were always very helpful and when i did collect the keys the office in Tonbridge was very welcoming.
5/5
GoogleHighly recommended Amy and Emily The Best 🥳🥳🥳 …
Agent replied · 10 October 2026
Hi, Arkadiusz. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleWe all know that moving home is stressful, Camille and George at Wards were excellent in their professionalism and communication with us making the process far less stressful than it could have been. Wards have been excellent in keeping in touch with the solicitors to ensure the process continued to progress forwards thus allowing us have that peace of mind that all is in hand, keeping hold of our buyer and getting the sale that we wanted. Thank you Camille and George for all of your help!
1/5
GoogleAvoid if you can. Before renting and after renting the experience has been same.
Agent replied · 10 October 2026
Thank you for your feedback and we are sorry to learn that your experience has not met your expectations. The maintenance you reported was referred to the landlord however there was a delay whilst we awaited instructions on how to proceed. When they provided the necessary approval, we instructed a contractor to attend the property. Please accept our apologies for the delay and for any frustration this may have caused and thank you for your patience and understanding. Kind regards Wards
5/5
GoogleHave used Wards twice now and won't hesitate to use them again. Used them first 5 years ago to buy our house and now have recently used them again for a short-term rental. Emily and Amy were both fantastic in getting this set up for us!
Agent replied · 23 October 2024
Hi Bradley, We pride ourselves on providing excellent customer service, so it's great to hear that we've been able to help you for a second time. Thanks for leaving us such a nice review. Best regards, Wards of Kent
5/5
GoogleWe had great service from Elycia Norton when securing a rental property. She was extremely helpful and accommodating with our requests and has a lovely warm friendly manner. She and the rest of the team at Wards made the whole process very easy and I would not hesitate to recommend them if searching for a property in the area.
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