Wards Tonbridge reviews in Tonbridge and Malling

★★★★★ 1/5

Trustpilot

Passed referencing a month ago and no tenancy agreement

Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.

Helen · 28 July 2026

★★★★★ 5/5

Google

Our experience with Wards has been good, but particularly with Maria Meddings who really helped in pushing our sale and onward purchase forwards - dealing with slow solicitors and price negotiations. She has been instrumental in getting us to the point of exchange and has been faultless in her quick and clear communications. Thanks Maria!

Ceri · 19 September 2025

★★★★★ 4/5

Trustpilot

Put at my ease

Ethan was friendly, empathic and helpful. Reliable too.

Laura · 24 September 2026

★★★★★ 5/5

Google

We would highly recommend Wards. We were lucky to be able to sell our Mums property from the first viewings. The whole team are very helpful at Wards but George Adlington was our main contact who was always very professional, knowledgeable and helpful throughout. He was very understanding of our brother needs when looking for a new home for him and we felt very well supported through the whole process and despite the complications around the trust and dealing with solicitors issues which have finally been resolved. We cannot thank George enough for all his help and support. Keith & Rosemarie McGonnigle

Keith · 15 November 2024

★★★★★ 5/5

Google

I have recently worked with wards for finding a rental property in the area. As I am new to the area Amanda and Amy were amazing at providing me with lots of local information and helped arrange property viewings. Amy and Emily were very responsive and available to answer any questions or concerns despite Wards facing technical difficulties before Christmas! I really recommend Wards of Tonbrige for their friendly, professional and thoughtful service :)

Phoebe · 1 February 2025

★★★★★ 5/5

Trustpilot

A big thank you to staff at Wards…

A big thank you to staff at Wards (Gillingham branch). From the first visit by Gary, who was very professional explaining the entire process to us, this was our first move after over 38 years in the same property. All the staff were helpful and able to answer our questions. Spoke to Hannah and Adam on occasion but mainly dealt with Nicole and Kim, the progressor, both of whom worked tirelessly to get us over the finish line. We really can’t thank them enough.

Ann · 17 November 2025

★★★★★ 5/5

Trustpilot

Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

Callum · 24 August 2026

★★★★★ 5/5

Google

Just want to Thanks Maria who has overseen the process through from negotiation up to exchange ensuring the process kept moving expediently. Also to Jack who helped us find our future home, nothing was too much. Look forward to seeing you as we walk past in our new Town. Steve and Becca

Steve · 19 September 2025

★★★★★ 5/5

Google

Me and my mother moved into a new property today and all we had to deal with was the rigmarole of moving. Emily has been nothing short of a miracle worker, helping both of us with paper work, referencing, tenancy and more! Moved so many times in my life and hands down, first time where it wasn’t stressful at all. If anyone is looking to rent or buy, go to wards and see Emily. Kind, intelligent and very friendly. :) Plus got a goodie box for moving! What a lovely lady! ❤️

Tom · 23 September 2024

★★★★★ 5/5

Google

We are looking to purchase property as a first time buyer and have been so pleased with the services received at Tonbridge Wards. Melanie has been so helpful, going above and beyond to accommodate our viewing and we have found Sita fantastic too for mortgage advice and support.

Clare · 16 October 2025

★★★★★ 5/5

Google

A very huge thank you to George Adlington for his professionalism, kindness, support & reassurance through the whole process from beginning to end of the sale of our property. To the very astute Denise, with your positivity and warmth of character we couldn't have wished for a better person to host our open day, so a huge thank you goes to you too. Lastly thank you to the other members of staff in the Tonbridge Branch who I have spoken with from time to time. You are a great team and I wouldn't hesitate to use Wards again.

Lynda · 24 August 2024

★★★★★ 5/5

Google

I’m not used to estate agents being ultra-efficient and so was pleasantly surprised by the incredible, seamless efficiency that Emily at Wards demonstrated in managing our move, from the initial viewing & admin through to getting the keys, all happening within ten days. This must be a world record!

Paul · 26 September 2026

★★★★★ 5/5

Google

My gratitude to Tamila and Emily at Wards Tonbridge, thank you for your excellent and exceptional service, the turnaround time, customer care, advice and feedback was amazing. Being in a new town looking for a new property was quite daunting for me, they made the experience worth it. Thank you

Sandra · 19 September 2026

★★★★★ 5/5

Google

Maria Meddings, James Dykes, Emma Ringshall and all Wards Tonbridge team - thank you so much! They helped me a lot to buy my new house. Everything was very easy and fast. Maria was amazing with the exchange part - perfect help! I am very happy with their service. I recommend them to everyone! Great team!"

Murat · 10 April 2026

★★★★★ 5/5

Google

Wards were brilliant, Elycia my agent was thorough and always kept me in the loop, always available and very kind. I was thrilled when I got my new home and she shared that excitement with me! The whole process was easy and stress free, I would highly recommend Wards as an estate agent.

Cindy · 10 August 2026

★★★★★ 5/5

Trustpilot

Jemma Evans has been efficient and helpful.

Jemma Evans, Senior Assistant Move-in Team Leader has been very helpful in keeping me posted about the progress of the new tenants' move, and in getting errors on the inventory corrected. She has also helped in contacting the tenants promptly and getting back to me, so that arrangements could be made to get new windows fitted as soon as possible.

Michele · 13 February 2026

★★★★★ 5/5

Google

Very professional service despite a number of unexpected complications with the sale. We had a simple chain while selling our mother's house but as often happens we had a few curve balls. Harry, Jen and the team helped us to navigate it really well, kept in touch and gave great advice. We concluded the sale successfully and Wards were good value for money. We also used Martin Tolhurst, the recommended legal partner, who were excellent. I highly recommend both Wards and Martin Tolhurst.

Greg · 26 April 2024

★★★★★ 5/5

Google

Wanted to thank Elycia for all her help and excellent communication with my new rental property and for getting everything ready so quickly!

Stacey · 10 March 2026

★★★★★ 1/5

Google

If there was an option for zero stars, I would give it. We listed a flat for sale and their lack of effort to sell it and communication was shameful. The first viewing we had was cancelled, only they didn't even tell us that. We had a total of five viewings in almost five months (not a typo) and getting any feedback from them was almost impossible. They then forced a last-minute second viewing on us which we had to do ourselves, only for the viewer to then "disappear off the radar", having asked us a ream of questions about the property that even a solicitor would have baulked at. We asked them repeatedly to improve the pictures and the description online - which amounted to 47 words - and really sell the location of the property. They always told us they would, and never did it. We eventually had enough (after three times in a week being told the listing would be updated) and removed the property from sale. At this point, we had missed out on a house we absolutely love due to their lack of action. Thankfully, the rival estate agent that property was listed with called us a week or so after we took it off the market to inform us the house was back available, and they took on the flat and had more viewings in two weeks than we did in five months with Wards, and sold the place within a fortnight of it going live. And, we live in the house they almost cost us a shot at. The person who valued our flat left the company and we seemingly got lost in the system somewhere, but the lack of professionalism and care shown throughout what is always a stressful process was frankly disgraceful. If you want to sell a flat, avoid Wards like the plague.

Jon · 23 December 2025

★★★★★ 5/5

Google

Many thanks to the Lettings Team of Wards for successfully finding me a tenant within a very quick turnaround from the previous tenant leaving. The lettings team of Amy Ley, Charlotte Usher and Emily Boyle were highly professional and always on hand to assist and make sure the process ran through as smoothly as possible. Would not hesitate to use this lettings service in the future.

Lee · 26 October 2024

★★★★★ 5/5

Trustpilot

Great service from Emily Segens !!

A quick shout out for Emily Segens at wards who in dealing with my landlord management issues was extremely professional and kept me up to date and informed throughout the whole process. Many thanks again Tony

Tony · 8 October 2026

★★★★★ 5/5

Trustpilot

Wards Tonbridge-Harry Griggs

Harry guided us through the process and answered all of our questions. His strategy recommended to us was clear and we agreed with it. I would recommend Wards when dealing with the sale of your property.

Jamie · 7 October 2026

★★★★★ 5/5

Trustpilot

Great experience

Not sure if we will go ahead with Wards yet, however, very professional and patient with us, Explaining in details the process, not only that, the agent wrote up the report and sent the next day.

CustomHunting · 2 October 2026

★★★★★ 5/5

Google

We have moved two weeks ago. Me and my brother we want to give Emily Boyle and team the biggest THANK YOU for all your hard work! We are still in disbelieve, after few years of search we finally found that one and we live in it now. MASSIVE THANK YOU to Wards Team you for hard work to help us to get this property. THANK YOU!!!

Sonata · 25 July 2024