Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience at Kings Hill branch of Wards
Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.
I found all the staff but especially Be to be warm, welcoming, ready to answer any questions i had and totally professional through out which made for a smooth purchase of my property would highly recommend this branch.
Wiggywoo · 15 September 2026
Agent replied · 22 September 2026
We are so pleased to hear about your excellent experience with our team at Wards King Hill during your property purchase. It's wonderful to know that Be provided exceptional help and advice, making the process smooth for you. We truly appreciate your kind words and recommendation.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 1/5
GoogleFor lettings avoid Wards at all costs. Especially when the property is fully managed by them. They do not treat tenants fairly. Communication between Wards and the Landlord is below any acceptable standards. You can be waiting months to get a response to fix a simple thing like a toilet. Be careful of the inventory. They pay even more attention to detail to the check-out than they do to the check-in so if there is anything that is not the same or better they will get you (as they act in the best interests of their client the Landlord) and you will expect a hefty fine or reduction from your deposit.
James · 9 August 2025
Agent replied · 10 October 2026
Dear James
Thank you for your review and we are sorry that you were unhappy with the service that you received whilst renting a property through us.
We apologise for any delays that you experienced whilst maintenance issues were being addressed. As managing agents, we will relay any maintenance concerns to the landlord and take their instructions. We will also liaise with contractors in an effort to ensure that any issues are dealt with quickly and efficiently. However, we have very little control if landlords are slow to reply or contractors have limited availability. We do however fully appreciate how frustrating this must have been for you.
Any deductions to the deposit are requested by the landlord. As managing agents, we are obliged to liaise between the landlord and the tenant and, if applicable, any third party dispute company, until the matter has been fully adjudicated. We have very little control during this time as we act as liaison only.
Should you wish to discuss your experience in more detail, we would encourage you to contact our Customer Support department on 01702 504802. Thank you.
Kind regards
Wards
★★★★★ 5/5
GoogleI was recommended Wards in Tonbridge by a friend, and I’m absolutely thrilled I took their advice. From the very first contact, Emily and Elycia have been exceptional, warm, professional, and incredibly efficient.
They found what seems to be the perfect tenant, who has now moved in just over one week after the property went on the market! The whole process was smooth and stress-free, with great communication and a real sense that they cared about getting it right for both landlord and tenant.
Emily and Elycia made everything feel effortless and were always on hand with friendly, helpful advice. I wouldn’t hesitate to recommend them!
Julia · 9 August 2025
Agent replied · 8 September 2025
Hi Julia,
Thank you for taking the time to leave such a detailed review! We're delighted that Emily and Elycia provided exceptional service and found your perfect tenant so quickly.
Many thanks,
Wards of Tonbridge Estate Agents
★★★★★ 5/5
TrustpilotVery pleased with the service
Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.
Mark · 14 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team at Wards King Hill. We truly appreciate you acknowledging our colleagues' professionalism in achieving your property sale. Thank you for your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleWriting on behalf of my wife Roji Gurung.
Wards of Tonbridge have been amazing, to be specific James and Maria Meddings. As a first time buyer, it was daunting process as our conveyancer wasn't that professional and were difficult to get hold of to get an update. We felt that there were some communication issue on initial stage and it was taking longer than it should to move on to next step of conveyancing.
James who is a true professional, even though he was from seller side, from day one he was very very easy to communicate with. No matter how big or small query is, he was always there to answer and help. I think he helped to built that initial communication bridge between our conveyancer and the estate agent. I can't thank James enough for his immense help and service.
Then Maria Meddling took over as a senior sales progressor, she was maintaining the effective communication and co-ordination among all involved from both sides and was constantly updating us through every stage of the process. We already had felt that this whole home buying process was bit behind, I think her arrival made the process move quicker because she was constantly chasing our conveyancer, giving them that extra push and updating us until the completion day. She helped her best to make this whole process finish as smooth and quick as possible. Thank you Maria.
I think Wards of Tonbridge is an excellent estate agent and would recommend anyone to use them. Thank you again from both of us.
Himal · 10 June 2025
Agent replied · 10 October 2026
Good afternoon,
We are delighted to hear about your positive experience with Wards of Tonbridge Estate Agents. Your kind words will be shared with the team, especially James and Maria, who will be thrilled to receive your feedback.
Wishing you all the best in your new home!
Thank you for taking the time to share your thoughts.
Best wishes
Wards of Tonbridge
★★★★★ 5/5
Googlerecently i m shifted new house flat..experience was good..specially thanks to Tamila Botoradu her communication and guideline was too good..thanks
Md · 3 October 2026
Agent replied · 10 October 2026
Your positive experience means a lot to us. We’re delighted Tamila provided excellent communication and guidance during your move to your new flat at Wards Tonbridge.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5015
★★★★★ 5/5
TrustpilotI would like to say a special thank you to Wards of Tenterden
I would like to say a special thank you to David Shaw, Clare Davies and Steve Hutchens for all their help with the sale of my flat and then the purchase of my new home in Tenterden. They were all so helpful and friendly with any questions I had and really supported with the process. As this was my first sale and then purchase of properties it all felt a bit daunting but everyone from Wards was super helpful and great at communicating and responding to any queries or questions I had.
Lucy · 19 March 2026
★★★★★ 5/5
TrustpilotI had a wonderful experience dealing…
I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!
Chris · 4 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards Snodland provided such a positive and smooth experience for you. Making the process easy and keeping you informed is always our goal. Thank you for your wonderful recommendation!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
Romi · 3 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
GoogleI’ve just exchanged on a flat through Wards and Maria Meddings was fantastic throughout the whole process. She was always quick to respond, friendly and proactive. She made what could have been a very stressful experience, especially as a first time buyer, feel smooth and manageable. Thank you!
Liv · 10 February 2026
Agent replied · 10 October 2026
Good morning,
Thank you so much for your review.
We’re delighted to hear that your experience as a first-time buyer went smoothly, and that Maria was able to support you so well throughout the process. Maria and the team will be thrilled to hear your feedback.
Congratulations on your exchange, and thank you for choosing Wards.
We wish you every happiness in your new home.
Best wishes,
Wards, Tonbridge
★★★★★ 5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
Aimee · 7 August 2026
Agent replied · 22 September 2026
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotNicholas Foster
Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.
Kellie · 12 August 2026
Agent replied · 22 September 2026
We're so happy to hear you had such a positive experience and appreciated the great communication from Nicholas. We truly value your recommendation of Wards.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotA Good team of skilled people.
The team at Wards in whitstable are fantastic.
I would highly recommend.
From my experience, you really don't need to be chasing them or doing the job for them. Behind the scenes they are going above and beyond on a daily basis.
If you want to be able to instruct an estate agent and be confident you can leave them to it, use these guys.
Jcramphorn · 9 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards Whitstable provided such a fantastic and confident experience for you. Knowing that we went above and beyond behind the scenes is truly rewarding. Thank you for your wonderful recommendation!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
Mr · 12 September 2026
Agent replied · 22 September 2026
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
★★★★★ 5/5
GoogleWe went through the process of buying our first house in Tonbridge with Wards and it worked just great.
I would like to send special thanks to Jack Joslin, Harry Griggs & James Dykes. Jack did an amazing job handling the process from the very beginning and being a massive help till the last day when we received our keys.
Our kindest regards,
A&O
Andrey · 18 August 2025
Agent replied · 8 September 2025
Hi Andrey,
We're pleased to hear about your great first home buying experience with us. Thank you for your kind words about Jack, Harry, and James.
Best wishes,
Wards of Tonbridge Estate Agents
★★★★★ 5/5
TrustpilotGreat company
We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!
James · 24 September 2026
Agent replied · 10 October 2026
We are so happy to hear about your positive experience with our team at Wards, especially during such an important time. It's wonderful to know we could make the process smoother for you. Thank you for your kind words James!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
GoogleWards have dealt with the executor sales of mums house really well. The sales progression service ( once offer accepted) has been amazing. Maria Meddings has been available pretty much 24/7. Including contacting me of a weekend when she doesn’t normally work. A proper star who goes above and beyond.
Andy · 23 December 2025
Agent replied · 22 January 2026
Hi Andy,
Thank you for sharing your thoughtful feedback. It is great to hear that our estate agent team supported you so well during the sale of your mum’s property and that the sales progression felt smooth and reassuring throughout. Maria will be delighted to know her dedication and guidance made such a difference. she always strives to offer clear communication and expert property guidance during what can be a sensitive moving process.
Thanks,
Wards
★★★★★ 5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
Stephen · 29 August 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe instructed Wards to try to sell our…
We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,
Mr · 29 July 2026
Agent replied · 22 September 2026
We truly appreciate you sharing your wonderful experience with us Colin. We are so pleased to hear that our team provided excellent service, helping you sell your home swiftly and find your dream property. Your kind words mean a great deal to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotGreat service
Tom was absolutely excellent! Cannot recommend highly enough.
Anthi · 5 October 2026
Agent replied · 10 October 2026
We are happy to hear that our team member provided such outstanding assistance. Thank you for your positive feedback.
★★★★★ 5/5
GoogleI am a genuine person a separated mother of four children and was finding it extremely challenging to rent.
I would like to say an extended thank you to this team at Wards, especially Emily and Amy. Emily had me on her books from around a year ago and remembered me when a lovely new property came up she then passed me over to the care of Amy who has been consistent with me, to ensure that I secured the property. Not only did she ensure we received a lovely spec property, but strived to get us in there before Christmas, my children have gone from being homeless to a beautiful home within a few weeks. I would like to express that they are a great representation of how an established and ethical company should present themselves and treat every customer as a valid customer.
Excellent service and great communication
Many Thanks
Ieyeasha · 4 December 2024
Agent replied · 25 December 2024
Hello Leyeasha,
Thank you so much for your lovely review. We're thrilled to hear that Emily and Amy were able to assist you in finding a beautiful home for you and your children. Your kind words about our service and communication mean a lot to us. We're always here to help you move forward.
Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
Jeffrey · 13 August 2026
Agent replied · 22 September 2026
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotVery good ,so far so good
Very good ,so far so good. Wards have listened to my requirement and are on board with promoting my home and helping me to try and find my next one hopefully. They have been flexible with time scales and listened to situation. Wards have sold my last two houses so l'm hoping 3rd time lucky.
Jeanette · 3 October 2026
Agent replied · 10 October 2026
We are glad you enjoyed your experience working with us again. Thank you for your wonderful feedback and for trusting us with the sale of your property for a third time. We appreciate your loyalty and are pleased that our team has been attentive and flexible to your needs.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
