Trusted Agent profile · Tonbridge and Malling
★★★★★
325 reviews across 2 platforms
129-131 High Street, Tonbridge, TN9 1DH, Tonbridge and Malling, TN9 1DH
Wards's office in Tonbridge and Malling, at 129-131 High Street, is rated 4.6 out of 5 across 325 reviews on two platforms, including 205 Google reviews rated 4.5.
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
5/5
TrustpilotWards Walderslade branch have been…
Wards Walderslade branch have been courteous and understanding throughout the sale of our parents property. Thank you to Charlie for supporting us and our buyer & their family - most helpful and informative. Also thanks to Anna for progressing the sale through to completion alongside Barry in the sales progression team.
5/5
TrustpilotThe team at Wards Headcorn are very…
The team at Wards Headcorn are very professional and friendly. This isn’t my first time I have used them because of this, I have every confidence in them and would throughly recommend them.
We are glad you enjoyed your experience with our dedicated team. Returning to us shows great trust, and we truly appreciate your kind recommendation and support.
5/5
GoogleWards Residential Lettings team were absolutely fantastic, extremely helpful, knowledgeable, and always friendly and welcoming. They made the entire experience smooth and stress-free. A special thank you to Emily and Elycia, you were both outstanding.
1/5
GoogleDisappointing. Wards did not have a consent to let the property before marketing, going through referencing and then taking our holding fee and giving us a move in date. Besides the fact that this is illegal, it came at a financial cost and a lot of stress to us. The move in date changed multiple times. The price of the rent was increased after we had made an agreement. In the end we decided to withdraw from the tenancy, partly because we did not like the way they conducted business. They often had a very defensive attitude instead of admitting to their mistakes and providing reassurance. This made all of the difference in us deciding not to go further with the tenancy.
Dear Freya Thank you for your feedback and we are very sorry that you made the decision to withdraw from the proposed tenancy of one of our properties. We can appreciate the disappointment that would have been felt when the Landlord decided to negotiate on the rental figure that had previously been agreed and, whilst this is a very unusual situation to encounter, we ultimately have to follow the Landlord's instructions by approaching you in this regard. We also understand the frustration with the delay as a result of the Landlord awaiting consent to let the property. We understand the importance of regular and transparent communication and we are sorry if you were unhappy with the communication that you received. Should you wish to discuss your experience in more detail, we would kindly ask that you contact our Customer Support department on 01702 540802. Thank you. Kind regards Wards
1/5
GoogleAvoid, Avoid, Avoid!! We initially used Wards to sell our rental property, with no luck, so instead we decided to rent it out through them. We also appointed them to act as the managing agent, as we are based in Scotland. The onboarding process was fine, but once our tenants were in situ, issues started cropping up with alarming regularity (despite there being no issues with our previous tenants). We were always quick to respond to issues, giving the approval to undertake repair work. However, communication from them was very poor, with us having to chase many times for responses to confirm that work was either in hand or had been completed. They also checked the keys out to a contractor in June 2025, and then failed to check them back in. It turns out they were missing for almost 8 months, and we only found out when a safety inspection being carried out by the Management Company (which we asked Wards to supervise) wasn’t carried out. Our main concern was this put the safety of our tenants at risk, with keys being unaccounted for. Wards did replace the locks, but made it feel as if they were doing us a favour. Remediation work carried out by one particular contractor (appointed by Wards on our behalf) was poor quality, yet Wards advised if we wasn’t satisfied to take it up with the contractor ourselves!! They seemed to forget that they manage the property on our behalf and have responsibility for ensuring that any work completed is up to the required standards. We have recently sold the property (not through Wards!!), but this was delayed due to issues with the contractors. This ended up costing us money through additional utility costs (due to delays in the work being completed) and a drop in the sale price to remediate the shoddy work. We have a complaint currently live with Wards, with their first reply acknowledging issues with their communication and service, but that’s it. We have since escalated the complaint. The moral of story is if you have a rental property and want a managing agent, do not touch Wards with a barge pole, as it will cost you money, time and cause you a lot of stress!!
1/5
GoogleI found my recent experience with wards, Maria in particular, extremely disappointing. Despite starting the process of buying a house in April, she only reached out at the start of August. I have spoken to her on the phone twice, and in both phone calls she was rude and defensive. When calling to tell me news that wasn’t ideal for us, she was extremely confrontational and unsympathetic. One of her responses being “well this is what the sellers are doing so what are you going to do about it.” She would continuously cut me off, which I did eventually ask her to stop doing, and she later apologised for doing so, saying “she knows she does cut people off”. If this is something you are aware of, then as a professional, you should really work on this approach. I also caught her out on numerous lies, claiming things didn’t happen or weren’t said, basically insinuating I was making things up - I had to state that she had said these in emails in order for her to believe me. As first time buyers, we have felt completely unsupported and condescended, when we have been very fair and patient with the process. I wouldn’t have left a review and just proceeded with our purchase, however, since she asked me to leave a 5* review after this bad experience, I feel compelled to leave this review.
Dear Charlotte Thank you for your comments and we are sorry that you have been unhappy with the communication that you have received. Maria would only have been assigned your file once the chain was complete, which we understand was not until August. We are very sorry if you were unhappy with the way that Maria communicated with you and please be assured that we take communication very seriously and would always wish to learn that a customer felt supported and valued. Should you wish to discuss your experience in more detail, we would encourage you to contact our Customer Support department on 01702 540802. Kind regards Wards
5/5
TrustpilotExemplary service
The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.
We're thrilled to hear that our team at Wards Larkfield provided such an exemplary experience throughout your property purchase and completion. It's wonderful to know you'd highly recommend us! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotExcellent
We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.
5/5
GoogleExcellent service and very friendly - Handled he sale of my flat and a previous house sale. In particular Maria Meddings was very helpful through out and kept me updated throughout.
Hello Andrew, Thank you for choosing us for both of your property sales! Maria will be delighted to hear your kind words. Best wishes, Wards
5/5
GoogleElycia was absolutely brilliant to deal with. She really helped during what was a very stressful moving period. Answered any queries I had and handled everything very professionally. Thanks very much!
Hi Liam, Thank you for your kind words about Elycia and her services! We understand moving can be stressful and are delighted she provided such helpful and professional support. Best wishes, Wards
5/5
TrustpilotMoving made easy
My elderly mother purchased a property through Wards in Tenterden. There were several problems with the chain and Becky, Tina, Alex, David and Claire from Wards were all absolutely brilliant and helped to sort out all the issues. They were very helpful and nothing was too much trouble. Mum definitely couldn't have done it without them.
5/5
GoogleExceptional service by Amy Ley. We currently rented a property through Wards of Tonbridge. Amy Ley (Senior Lettings Manager) was really helpful through out the process. She’s always ready for us and doesn’t mind the number of times we reached out for clarifications. Kudos to her Team Members as well. Thank you Amy.
Hello Adeyosola, Thank you for your lovely review! We're thrilled to hear that Amy and her team provided exceptional service throughout your rental process. It's great to know that Amy's dedication and readiness to assist made a positive impact on your experience. Best wishes, Wards of Kent
5/5
GoogleThank you very much Lettings Team Ward for supporting us finding a suitable rental property. The lettings team Amy Ley, Charlotte Usher, Emily Boyle were supportive , clear, kept us up to date making the whole process smooth and easy. Highly recommend and we will definitely use their service in the future.
Hello Ana, Thanks for your review, we're delighted you're happy with our service. We're always here to help you move forward on your property journey. All the best, Wards
5/5
GoogleI recently exchanged on a flat in Tonbridge and Wards were the agents for both seller and buyer. Maria Meddings became a valuable liaison during a stressful delay in the already stressful task of buying a property under the English system. I’m so grateful to Maria for being so invested in helping and relaying information quickly and efficiently.
Hello Jackie, Your positive feedback is greatly appreciated. We're pleased to hear that Maria was able to assist you during the property purchase process. Thank you for sharing your experience with us. All the best, Wards of Tonbridge Estate Agents
5/5
GoogleEmily has been fantastic. So professional, warm and welcoming. She has made my move a breeze. Best letting agents by a mile!
5/5
GoogleAmy was extremely helpful with our first renting experience. She was friendly and knowledgeable throughout and we would recommend her highly to anyone!
Good afternoon, We're privileged to have been able to assist you with your first renting experience. Thank you for your kind words about Amy's helpfulness and knowledge. We will be sure to pass your comments onto Amy and the team. Best Wishes Wards of Tonbridge
5/5
TrustpilotAbsolutely amazing lady thank you so…
Absolutely amazing lady thank you so much for going through all the information and explaining to me really well. I really do appreciate this.
We are glad you enjoyed your experience with our team at Wards Gillingham. Thank you for your positive feedback. We appreciate hearing that our team took the time to explain everything clearly and thoroughly for you. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
5/5
GoogleAmy was amazing from start to finish with a very quick rental turnaround of just over a week! Hopefully we won’t be moving again for a very long time but would definitely use Wards again if we did! Thank you Amy!
Hi Kelly, Thank you for your kind review - we will pass this on to the team! We're thrilled to hear that Amy provided such exceptional service and facilitated a swift rental process for you. It's wonderful to know you'd choose Wards again in the future. We're always here to help you with life's journey whenever you need us. Best wishes, Wards
5/5
TrustpilotWilling to listen
The gentleman was very pleasant and gave us all the information we required, he listened to our needs and explained our options well.
We are happy to hear that our team member listened carefully to your needs and clearly explained all your available options. Thank you for your feedback.
5/5
GoogleWe are moving into our new home next Tuesdsy after a very long 2 years thanks to Covid. Kai James and the whole team at Tonbridge have been amazing. Very patient considering how impatient we have been. Updated us all the way and guided us through a stressful process. A special thank you also to our sales progressor Debbie Ludgate who kept pushing to get us over the line. We were not always the easiest of customers so thank you for sticking with it. Amazing service.
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
5/5
GoogleWe sold our property and moved out on the 12 November 21 and would like to give a big thank you to the two members of staff that need to be recognized as the two main professionals of this branch. James who we had dealings with from the beginning to the final day . Does everything he says and communicates well. Secondly we were totally blown away with Anna Broad who helped us find a property we were after and again kept in touch right the way through our experience in selling a property . In my view this woman needs more recognition than she is given. She is not only highly motivated but extremely professional in her outlook and handling clients. Thank you Anna and James Peter and Fiona
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleA positive purchase experience. Honi was friendly & helpful on the viewings side & Maria was invaluable liaising with the solicitors & as others have said, approachable & responsive by email.
5/5
Trustpilot…Great service
Hazel,Sam and Gemma were so friendly and helpful when we first put our house on the market,finishing the process we had really good support from Maria Meddings for which we are very grateful.
5/5
GoogleWards Tonbridge (especially Harry) were so helpful with our first time buy. He was honestly better than our solicitors. From start to finish he chased, informed and generally held our hands through the process. I wouldn't hesitate to use Wards Again.
Hi Danielle, Thank you for such a lovely review! We're thrilled to hear that Harry and the team were able to assist you so effectively with your first home purchase. It's wonderful to know that Harry's dedication made the process smoother for you. We look forward to helping you with any future property needs. Best wishes, Wards of Tonbridge Estate Agents
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