Trusted Agent profile · Tonbridge and Malling
★★★★★
325 reviews across 2 platforms
129-131 High Street, Tonbridge, TN9 1DH, Tonbridge and Malling, TN9 1DH
Wards's office in Tonbridge and Malling, at 129-131 High Street, is rated 4.6 out of 5 across 325 reviews on two platforms, including 205 Google reviews rated 4.5.
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
5/5
GoogleI used Wards in Tonbridge for the purchase my first property. Everybody was very helpful and made the whole experience easier. I was dealing with Kai who kept me updated as everything was happening. I would definitely use them again for my next purchase and would be happy to recommend.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleEmily & Elycia played a very big part in helping us find a perfect new family home in a very short space of time. Thank you for all of your hard work!
Hi Izzy, We appreciate the kind words and are glad we could provide you with a positive experience! We'll be sure to pass this on to Emily, Elycia and the team. All the best, Wards
5/5
GoogleAmy and Emily were fantastic. Many thanks.
Hello Toby, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to let Amy and Emily know. Many thanks, Wards
1/5
GoogleAvoid for lettings management
Thank you for your comments and we are sorry if you were dissatisfied with any aspect of the service that you received from us. Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you. Kind regards Wards
1/5
Googlei have been trying to organise viewings over the lasts couple of weeks. When i called last week i was informed they are having technical issues and cannot contact their vendors so cannot organise viewings. I called a week later and they are still having the same problems. We were then able to organise one viewing for later in the week. I turn up at the agreed time for no agent to show. When i call to ask whats going on they took my name and number and said they would call straight back...which of course they didnt. I have now called three times of which i get someone who has no idea wants going on, takes my name and number and promises to call back and never do. Its currently deeming impossible to view any houses under their ward.
5/5
GoogleWe had not entirely straight forward case and Maria Meddings helped us to navigate issues and push the process forward. Thank you
Good afternoon, Thank you for your generous review! We're grateful for your positive feedback and are thrilled to hear that your experience with Maria was so helpful. Thanks again, Wards
5/5
GoogleGreat service at Tonbridge Wards! I can't thank Kai, George and James enough for their fantastic help and care in selling our house and following us step by step. We also advice to go and see Nick, the mortgage advisor... He's absolutely brilliant! Thank you to you all!
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
2/5
GoogleI had recently rented a house managed by Wards thru Tonbridge branch. During the viewing, we were told that carpet would be replaced and walls fixed/repainted. However, none of the work was completed when we got the key. The carpet was full of dust/pet hair and multiple cosmetic issues on the walls. Since the house is managed by Wards, the responsibility was passed onto their property management team. It’s been a month but still hasn’t been fixed. Very disappointed that letting agent said whatever she needed to say to get us to sign but failed to follow thru on what was promised.
Hello Mamoru, Thank you for taking the time to leave a review. Could you please give us some more information so that we can look into this for you? You can contact our customer services team on the following email address: customer.relations@arunestates.co.uk Many thanks, Wards of Kent
5/5
GoogleWards provided a fantastic and thorough experience selling our property. Anna especially was brilliant and went above and beyond, so thank you very much. She was more than happy to help me out and got back to me very quickly, I honestly can't thank her enough for helping me and being very patient with me. I also had dealings with James and many others from the company and overall they are a lovely team to work with. I would definitely recommend Wards in the future for providing such a great friendly service.
Hello Emily, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
5/5
Googlesuper helpful and patient in helping me find my new place in tunbridge wells! made the moving process a lot less stressful
1/5
TrustpilotAbsolutely unacceptable service from…
Absolutely unacceptable service from Wards.
Thank you for taking the time to leave us a review and we are sorry that you have been dissatisfied with the service that you have received. We understand that you have raised your concerns formally and they are currently being investigated by our Customer Support department who will be in contact with you in due course. Thank you for your patience in the meantime. Kind regards Wards
5/5
GoogleVery happy with the service I received from ward tonbridge. Mr Kai and his team is amazing. I was looked after very well to find the property I was looking for and assist me throughout the end. My strong recommendation to all.PositiveResponsiveness
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotOutstanding Service and Guidance from Mim
I’ve had a fantastic experience working with Mim Higginson. She has been incredibly nice, patient, and helpful throughout the entire process. Mim always explains everything clearly and makes sure I fully understand each step, which has made working with the letting agency so much easier.
4/5
GoogleAmy L is great! Only 4 stars overall because everyone else (mainly management/property management) haven’t been great to deal with but Amy is so consistent, professional, friendly and helpful.
Hello, Thank you for taking the time to leave a review. We're so glad to hear that you had such a great experience with Amy! Customer satisfaction is always of the utmost importance to us and we are always looking to be able to further improve the service we offer, so we would welcome your feedback. Our Customer Relations Department can be reached on 01702 540802 or at customer.relations@arunestates.co.uk Many thanks, Wards of Kent
1/5
TrustpilotRented from this agent on isle of sheppey
Rented from this agent in the Isle of Sheppey. It was one of the most traumatizing experiences of my life. Ive only just gotten over the toll this entire situation has taken on me.
5/5
TrustpilotMaria
Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.
5/5
GoogleWe just bought our house through Wards, and at every step of the way they were helpful, professional and easy to contact. Many thanks James, all the best.
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
1/5
TrustpilotWalderslade branch: A purchase from hell.
I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.
5/5
GoogleAmy Lea was an absolute gem. Extremely helpful, efficient and very patient in sorting out my issues. Thank you very much I will be certainly recommending Wards letting agency in TonbridgePositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleCompleted the renting/new tenancy process with Amy Ley; Amy was amazing, she made everything so simple and easy. She is very approachable when we had questions and made the process so easy. Amy is an asset to Wards
5/5
TrustpilotMia took me on a viewing and was…
Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.
5/5
GoogleVery happy with the service received from the lettings department, a thoroughly professional team. Thank you Amy for taking care of all the paperwork so efficiently, you were a driving force!PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotAn Agency that cares
I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Tonbridge and Malling office has 325 reviews across two platforms: 205 on Google, 120 on Trustpilot (across the whole business).
Wards Tonbridge is rated 4.6 out of 5 across all 325 reviews, and 4.5 out of 5 on Google from 205 reviews.
Wards Tonbridge, 129-131 High Street, Tonbridge, TN9 1DH, Tonbridge and Malling, TN9 1DH.
