Trusted Agent profile · Tilehurst, Berkshire
★★★★★
630 reviews across 1 platform
30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
Part of Romans, see every office.
Romans's office in Tilehurst, Berkshire, at 30 - 30a School Road, is rated 4.8 out of 5 across 630 reviews on 1 platform, including 630 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
5/5
GoogleMolly Greenfield oversaw our move-in process and she was great. Overall, we have been really pleased with communication and service provided from Romans - very helpful and supportive agents.
Dear Hannah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Romans. Lloyd from Tilehurst branch looked after us all the way though the process till the end.
Dear Laibu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur experience letting our home through Romans was great, Levi found us the perfect house. He was professional and friendly throughout, always available to answer any questions. I'd highly recommend renting through Romans.PositiveResponsiveness, Professionalism
Hi Vânia Silva, Thank you for the great review of our Romans Estate Agents Tilehurst team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents Tilehurst
5/5
Googlegreat service thanks Jacob very professional,friendly and always on hand to help and l am very very pleased with my new House THANKS AGAIN ..
5/5
GoogleI would just like to say a massive thankyou to Romans (school rd) for a fantastic service on my 1st rental property. i was always keeped updated which made my job a lot easier. I would recommend romans to everyone.
Thank you for renting through our Tilehurst office your business and positive comments about your experience are most welcome and I’ve passed these on to the team. Wishing you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleWhat can I say, an amazing service. They bend over backwards to help always to hand if you need support or advice. A big thank you to all the lettings staff especially to Steve who goes above and beyond .
Hi Marie Thank you for the 5 star review of our Tilehurst branch. It is incredibly pleasing to read your comments about Steve and the team and we will be sure to pass these on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleGreat work by Elizabeth in the Tilehurst Lettings Department thank you again for all your help merry xmas to you and all the team. Kind Regards MikePositiveProfessionalism
Dear Michael Mcdonald, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEveryone here has been an absolute star in helping us rent our property. Alistair especially has stood out amazingly! They’ve gone beyond the call of duty and done as much as they could for us! Would highly recommend as agents!
Thank you for your kind comments and positive review about Alistair and the Tilehurst team. Customer service is very important to us and I have passed your comments on to the team. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleOur agent was very professional and definitely went the extra mile to ensure everything went as smoothly as possible. While we had a bumpy road in finding and securing our rental, Romans and our agent were there to help.
Hi Robin Thank you for the 5 star review of our Tilehurst branch. We are pleased to read that the team could provide you with a positive experience and we will be sure to pass your feedback on. Don't hesitate to be in touch if you require further assistance at any stage. Kind regards Romans
5/5
GoogleVery helpful staff, emails & calls answered not like most estate agents! overall a very easy & pleasant experience & we move into our new property next week, thank you all at Romans in Tilehurst 😀PositiveQuality
Hi Hollie Thank you for the recent 5 star review of our Tilehurst branch. It's pleasing to read that the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleVery helpful staff, emails & calls answered not like most estate agents! overall a very easy & pleasant experience & we move into our new property next week, thank you all at Romans in Tilehurst ??
Hi Hollie Thank you for the recent 5 star review of our Tilehurst branch. It's pleasing to read that the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleWe are in the process of purchasing a property through Romans and have been dealing with Jacob. He has been very helpful, always answering our questions promptly and generally providing a very professional service. I would definitely recommend.
Thank you for taking the time to leave your positive comments about Jacob who works very hard for all of our much valued customers in our sales office in Tilehurst. Buying a house is a big step and pleased to read he has answered your questions promptly and professionally in this instance. Regards Jon Roberts Director Residential Sales
5/5
GoogleMyself and wife delt with Levi in the lettings dept and even tho it was a very tricky tenancy to organise with lots of set-backs he maintained great professionalism and now we have our family home! Would recommend!
Hi there Thank you for taking the time to review your recent experience with our Tilehurst office. We are so pleased to hear that Levi could assist and was so helpful during the process. We will ensure the comments are passed onto him. Many thanks again for your feedback and if you have any further questions, please don't hesitate to get in touch. Kind Regards Romans
5/5
GoogleThanks again for all your help in finding a rental property Nathan and Steve very helpful
Dear Stu Trains Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! If you ever need anything else from us, please feel free to give us a call or pop in. Have a Great day! Many thanks, Customer Care Team
5/5
GoogleI found Lloyd Field to be courteous and extremely helpful during the course of my property purchase. I was very impressed with his conduct and willing-to-help attitude throughout the process.PositiveResponsiveness, Professionalism
Hi Mahmood Hossien, Thank you for the great review of our Romans Estate Agents Tilehurst team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleIt was pleasure working with Romans Tilehurst team, right after the lock down lifted Levi Mathews got in touch and found us a tenant. Highly recommended and will use them again.PositiveResponsiveness, Quality, Professionalism
Hi Mohsin Thank you for the recent 5 star review of our Tilehurst branch. We are glad that Levi could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleAfter a bit of a shaky start Romans have more than made up for this! We have been very pleased with the service we have received with renting our property and hopefully in ultimately finding a buyer.
Thank you for taking the time to provide a positive review following your experiences working with both our Lettings and Sales team. I’m sorry to hear of the shaky start, you mention resolved now but if there is anything I can do to assist please do contact me on my direct line 0118 9538715. Customer service is very important to us and I have passed your comments on to the team Thanks again, John Sumner Regional Lettings Director Tel: 0118 9538715
5/5
GoogleThe easiest tenancy that i have taken out. There alot of help and make things very easy for you. Feel that you can talk to them about any concerns you may have. Would rent from then again if ever required!
Thank you for your kind comments and positive review about the team at our Tilehurst office and wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
1/5
GoogleAppalling customer service, no regard for the position they put people in. I will never go through Romans again, didn't even get an apology for the mess they left us in.
Dear Cee G-l, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleFast and friendly efficient service. Very pleased with the service what I received during my tenancy change. Keep up the the good work. Highly recommend to anyone this Agency based on the nice positive attitude and Business handling.
Thank you for taking the time to provide review, feedback and comments regarding the Tilehurst office. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleWe cannot recommend Romans’ highly enough! Levi helped us find a new home, he was extremely efficient, reliable and communicated with us daily! The service has been exceptional, thank you for making our move so easy!
Hi Lauren Thank you for taking the time to review our Tilehurst branch. It is very pleasing to read your comments about Levi and we will be sure to pass these on. Don't hesitate to be in touch at any stage should you require further assistance. Kind regards Romans
5/5
GoogleFast and friendly efficient service. Very pleased with the service what I received during my tenancy change. Keep up the the good work. Highly recommend to anyone this Agency based on the nice positive attitude and Business handling.
Thank you for taking the time to provide review, feedback and comments regarding the Tilehurst office. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleExcellent prompt service from Levi Senior Letting Adviser, kept me informed every step of the way , dealt with any queries I had, very professional service.PositiveResponsiveness, Quality, Professionalism, Value
Hi, Vanessa Molina! Thanks for the great review! All the best, Customer Relations Team Hi Vanessa Molina, Thank you for taking the time to review your recent experience with our Romans Estate Agents Tilehurst branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleIt was pleasure working with Romans Tilehurst team, right after the lock down lifted Levi Mathews got in touch and found us a tenant. Highly recommended and will use them again.
Hi Mohsin Thank you for the recent 5 star review of our Tilehurst branch. We are glad that Levi could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Tilehurst office has 630 reviews across 1 platform: 630 on Google.
Romans Tilehurst is rated 4.8 out of 5 across all 630 reviews, and 4.8 out of 5 on Google from 630 reviews.
Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.
Romans Tilehurst, 30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN.
