Trusted Agent profile · Thanet
★★★★★
450 reviews across 2 platforms
15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Wards's office in Thanet, at 15 Station Road, is rated 4.3 out of 5 across 450 reviews on two platforms, including 97 Google reviews rated 4.9.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
GoogleNatalie at Wards was the consummate professional and a great help expediting our purchase. Wards were very professional and Natalie was diligent and communicative throughout the process. Highly recommended the service Wards provide as an add to.
Hello Matthew, Thank you for leaving us your feedback! Many thanks, Wards of Kent
1/5
TrustpilotStrange experience with this agent
Strange experience with this agent. We kept being told that viewers really wanted our house & then were offered a fraction of the asking price. They sent round a lot of viewers one of which offered 1/10th the asking price! Such a waste of our time. There was then a big gap with no viewings. A person then came round - offered 100K below asking & said they were a cash buyer. I did begin to wonder whether some kind of scam was in operation. We eventually took the house off the market & won't ever be going back to M&B
5/5
TrustpilotPerfectly managed Sale
Lisa was exceptional. There were many challenges along the way but she had the happy knack off keeping you calm and assured that things were moving in the right direction.House moves are never a walk in the park but it was a pleasure knowing I was in safe hands
1/5
TrustpilotAppalling and shocking Estate Agent…DO NOT USE
Appalling and shocking Estate Agent that should not be in business and should be closed down. I cannot begin to describe the awful service provided by this estate agent. They never act in the owners behalf and carry out illegal practices, such as releasing a deposit to tenants before they have ended tenancy and check out is completed -which is breach of contract! Throughout the whole experience they have never acted in my interests and have always gone against what I have asked, despite me being a loyal customer for over 10 years. They are condescending, rude and no help whatsoever always belittling me on the phone, making me sound like my requests were stupid and that they were not going to complete these for me. Please read all these reviews before instructing them - we all cannot be wrong!!!!! They have caused me untold stress in an already stressful situation with a nightmare tenant that they RECOMMENDED to me and pushed for the tenancy. Please please do your research on these 'cowboy' agents.
We are very disappointed to read your review and we are sorry to hear you feel our service didn't meet your expectations. However, we do not think that it is a fair reflection of the events and our service. You had a sale and your tenant refused to move out which meant you lost your sale. We carried on trying to find the tenant a property to save you the cost and time of going to court. We eventually found the tenant a property and the day before she was due to move she advised she wasn’t able to get a deposit for her new property. We advised that you had a choice in either to gain possession of your property quickly then it might be in your best interest to release the deposit held on your property, to enable the tenants to move out. The other choice we gave was for you to start possession proceedings and regain possession of your property in 4-6 months time. As speed was of the essence, you chose the option of releasing the deposit, meaning the tenant vacated. Subsequently, the tenant has not left the property in the best condition and has taken an appliance. We are sorry that you feel this way but we felt it only fair to give you the options and advice on both scenarios and ultimately let you make the choice that would best suit your circumstances. We do not recall you advising at any point over the years of management that you were disappointed in our service. We do understand how disappointing it is to find the tenant left the property in such a condition.
5/5
GoogleSpecial thanks to Dane, Vanessa, Natalie n all the team at Birchington branch....superb customer service...sold our house very quickly n nothing was too much trouble... answered all our queries even the most odd ones... thoroughly recommend Wards to everyone...agIny, thank youPositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotNiamh is the agent managing our rental…
Niamh is the agent managing our rental property. We have worked with her previously and we’re delighted when she was allocated to us again. She is extremely proactive, efficient and helpful, all assets you would hope to find in a letting agent.
4/5
TrustpilotI was greeted by a friendly…
I was greeted by a friendly professional greeting from Jake Chamberlain at 1 Kentmere Avenue.Jake made sure that I saw all of the property and answered all questions asked with confidence and knowledge of his role and was respectful of the property asking if the garden could be last bit viewed to protect the carpets from dirty footwear.Jake remained friendly and professional throughout the tour.I was happy with the experience.Thank you.Tina Perks
5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
5/5
GoogleThe team at Wards Birchibgton are lovely they are helpful kind. They took time to listen to what is important to us . Charlie Griggs was so polite and efficient he has good communication skills and always did what he said he would do. Best estate agents ever ! Thank you all so much.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
GoogleLucy from the Birchington office was a true superstar showing us around. She is such a breath of fresh air. We have visited so many properties trying to find the right one for us and she totally nailed it.
Good afternoon, We are elated to hear about your positive experience with Lucy at our Wards branch. Thank you for sharing your feedback, we will be sure to let Lucy and the team know. Regards Balgores
5/5
GoogleSo many thanks to Sally Bryant of Wards who managed a really difficult flat sale with humour, patience and total professionalism. She kept my spirits up when it seemed never ending and kept me informed along the way- she was amazing!PositiveProfessionalism
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
4/5
GoogleSally Bryant was particularly good at her job. She was a constant contact between the vendor and us and the person to provide us with all the up to date information. Well done Sally - keep up the good work!
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
5/5
GoogleVictoria was very helpful and very quick to provide me with all the details with numbers and houses for my area. You don’t always need to trawl the internet when you call a good estate agent. Highly recommended and thank you. Mario Yiasoumi.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleExcellent service delivered from Victoria and the team at Wards in Birchington. The help and support provided in order to help us find a new property was brilliant, and I wouldn’t hesitate to recommend Wards to any future buyers or sellers. Thank you.
Hello David, Thank you for your kind review - we will pass this on to the team! Best wishes, Wards of Kent
5/5
TrustpilotRight buyer, right price
Found the right buyer and achieved the right price. Good sales support from Becky White.
We're happy to hear that you found the right buyer and price. We appreciate your positive feedback regarding the sales support from your sales progressor, Becky.
5/5
GoogleWe had excellent service from Danni and her staff from the day we put the property on the market to completion. All the girls couldn't have been more helpful throughout. They are friendly, professional and always smartly dressed. We can recommend Wards of Birchington.
Afternoon Robert, Thank you for your lovely review! We're pleased to hear that Danni and her team provided you with excellent service from start to finish. It's wonderful to know that our friendly and professional approach made a positive impact on your experience. We truly appreciate your recommendation. Best regards, Wards of Kent
5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
GoogleSally Bryant was fantastic at making sure the deal was done. WILL whom I spoke to when making the initial enquiry was extremely helpful. Kesi was always a pleasure to speak to know the phone. Thanks guys.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleHaving just completed a purchase with Wards Birchington I can highly recommend them. Everyone that we spoke to at the Birchington office were professional, helpful and often went out of their way to ensure a smooth process. Would definitely recommend.
Hello Kelly, Thank you for your lovely review and for recommending us! We're thrilled to hear that our team at the Birchington office made your purchase a smooth and positive experience. It's wonderful to know that our professional and helpful service met your expectations. Best wishes, Wards of Birchington Estate Agents
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Thanet office has 450 reviews across two platforms: 97 on Google, 353 on Trustpilot (across the whole business).
Wards Birchington is rated 4.3 out of 5 across all 450 reviews, and 4.9 out of 5 on Google from 97 reviews.
Wards Birchington, 15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ.
