Trusted Agent profile · Thanet
★★★★★
539 reviews across 2 platforms
15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Wards's office in Thanet, at 15 Station Road, is rated 4.4 out of 5 across 539 reviews on two platforms, including 115 Google reviews rated 4.9.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
5/5
TrustpilotMichelle (Ramsgate Office) has been my…
Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah
Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.
5/5
GoogleWards birchington, in particular Henry Tucker, were brilliant at helping my partner and I in securing an accepted offer for our home. Henry was very quick and responsive and made sure we were well informed across the entire process.
Hi Alana, Thank you for your lovely review. We are delighted to hear that Henry provided such a responsive and supportive service while helping you and your partner secure an accepted offer on your home. Keeping you well informed throughout the process is something we take great pride in, and it is great to know that this made a real difference for you. We wish you all the very best with the next steps. Kind regards, Wards
5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms. She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
5/5
GoogleEllie Manning & Debbie Ludgate were absolutely the best! Ellie arranged all of our viewings and kept me update during the search process. Debbie Ludgate took over as the progressive once our offer had been accepted and kept us informed of the progression of the chain. We also used Martin Tolhurst solicitors who were recommended to us through wards. You guys all made a very stressful time a whole lot better! Well done and THANK YOU SO MUCH!
Hi Tricia Thanks for your fantastic review, we're glad we could help you through this stressful time. Here at the Birchington branch, customer service is a priority. Ellie & Debbie will be delighted to hear your feedback. All the best, Wards of Kent
5/5
TrustpilotCustomer driven attentiveness
A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.
5/5
GoogleLucy at Wards in Birchington has been amazing throughout my flat hunting journey. Although I ended up using buying through a different estate agent, Lucy had continually kept in contact throughout and was incredibly attentive and helpful. I definitely felt I received a higher level of customer service than any other branch I've encountered, and I will definitely be recommending Wards to friends. Her and Ellie were great and are an asset to the team!
Hi Lily, Thanks for your review. It's great to hear how helpful Ellie has been! We pride ourselves on offering a really great customer service. We look forward to helping you again in the future. Best regards, Wards of Kent
1/5
GoogleAbsolutely shocking! They were very keen to get me through the door but appalling at actually having any information as to what they are selling and that's even when they back to you! I was also hung up on when informing them they have wrong details for me... very strange behaviour, you'd think for their reputation of overvaluing they'd at least be keen to communicate with you! As someone who quite literally does this as a job aswell i was appalled. The way they treated me differently to my father felt underlyingly sexist.
5/5
GoogleWe have today exchanged contracts and couldn’t be more pleased with the service we received from Wards in Birchington. From our first and subsequent viewings of this (and other) properties we felt as if we were the most important people. For the majority of the time we dealt with Lucy Munday who had unlimited enthusiasm and desire to help with whatever we asked. This made our experience go as smoothly as possible.
HI Paul, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how pleased you are with the service you've received throughout. Best wishes, Wards.
5/5
TrustpilotThe sales progressor
The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.
Thank you for sharing your experience, Linda. We're thrilled to hear that Emily provided professional support and kept you informed throughout the process. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
5/5
GoogleI wanted to give a five star review for the excellent service from Debbie Ludgate,sales progresser at Wards of Birchington.She has always been available to listen and advise.Nothing was to much trouble for her and I always felt she really cared.Also thanks to Danni, Ellie and Lucy for their friendly help and advice.Wards are so lucky to have such a caring and knowledgeable team.
Good Afternoon, Roger. Thank you for taking the time to leave such a detailed review. We were delighted to be able to help you move forwards on your property journey! Thanks again, Wards of Kent
4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
5/5
TrustpilotExcellent Service
Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.
Thank you for sharing your experience, Karen. We are delighted to hear that Gracie has been responsive and knowledgeable about recent legal changes. Our team strives to provide professional support and clear communication to ensure a seamless experience. We appreciate your feedback and look forward to continuing to deliver customer value with integrity and local expertise.
4/5
GoogleJust sold my Mum's caravan at Birchington Vale, a huge thank you to Ellie who went the extra mile to achieve it she was so positive, helpful, thoughtful and understanding. Although it was valued at an extremely good price we were disappointed to achieve a lot less but so thankful to Ellie for her continued efforts in achieving the sale, not sure what we would have done without her, also to Jack who did the viewing under difficult circumstances on the day. Thanks Ellie so much for keepng in contact and being so friendly this made all the difference, keep up the good work and all the very best for the future, people like you are hard to find these days so hopefully Wards will look after you and reward your commitment to such a hard business to be employed in. Thank you so much.
Hi Carol, Thank you for taking the time to leave a review! We're delighted to hear how Ellie has gone the extra mile to help sell your mums caravan. We'll pass your kind words along. Best wishes, Wards.
5/5
GoogleWe have just exchanged contracts on our new home. Grateful thanks to all the team at the Birchington branch and especial thanks to Debbie Ludgate, sales progressor, who kept us informed all through the sale. Debbie , patiently, answered all our questions and liaised brilliantly with our solicitors to bring the sale to completion. We have had excellent service from the whole team and would recommend Wards to any one about to buy or sell a property. Thanks to all of you.
Hi Susan, Thank you for leaving a review! We're delighted to hear you've just exchanged contracts on your new home and how positive the experience getting to this stage with our agents has been. It's great to hear how excellent the service has been and that you'd recommend us! Best wishes, Wards.
5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotThe experience has been great
The experience has been as smooth as it can be with a house move. Denise has been brilliant throughout and has always been prompt at responses and helping through this journey
We're happy to hear that your house move went smoothly. We appreciate your positive feedback regarding the prompt and helpful support you received during this process from your sales progressor Denise. Thanks again for your kind words
5/5
TrustpilotThe whole process was swift and…
The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks
Thank you for sharing your experience, Heather. We're thrilled to hear that the process was efficient and that Debbie's support made it stress-free for you. We always strive to put our customers first by providing clear communication and professional assistance
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Thanet office has 539 reviews across two platforms: 115 on Google, 424 on Trustpilot (across the whole business).
Wards Birchington is rated 4.4 out of 5 across all 539 reviews, and 4.9 out of 5 on Google from 115 reviews.
Wards Birchington, 15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ.
