Wards Birchington reviews in Thanet

★★★★★ 5/5

Google

Victoria Hill - A True Professional I have used a number of agents in Birchington, and Wards stood out, mainly because they were fortunate enough to employ Victoria Hill. From the beginning Victoria was honest and realistic, persistent and consistent, and went above and beyond what could be reasonably expected, even showing a client my property on her day off to ensure I got the best service possible. Thank you Victoria - and well done Chris (Manager at Birchington Branch) who obviously knows a good thing when he sees it. Helen Loizou

Helen · 10 November 2020

★★★★★ 5/5

Google

Throughout my dealings with the staff at Wards, I have felt comfortable, reassured and satisfied that they are providing the best service possible. Since meeting Chris, everything connected with the sale of our property has proceeded swiftly and efficiently and any queries are dealt with in a timely manner. Will is always keen to go the extra mile in assisting with any queries and is a credit to the team. I shall certainly use Wards of Birchington again should the need arise! Thank you!PositiveResponsiveness, Professionalism

Philippa · 10 November 2020

★★★★★ 5/5

Google

We are in the process of purchasing a property from Wards at Birchington. We've had a great service from them throughout. William is a very professional sales advisor and it has been a pleasure dealing with him both on the phone and during the process of escorting us in our viewings. He has always been pleasant and polite and has been very understanding with our needs. The manager Chris without a doubt has given us such an excellent service and has always gone that extra mile, nothing has ever been too much trouble for him and he always ensures things are dealt with for us. Nice doing business with them. 👍 Thanks Lesley and Dave

Lesley · 10 November 2020

★★★★★ 5/5

Trustpilot

A very professional approach with…

A very professional approach with regular updates from the informative and polite Emily Stickler.

Stephen · 2 September 2026

★★★★★ 5/5

Google

A huge thank you to Debbie Ludgate of Wards Birchington for her help in our recent house sale. Debbie has been extremely helpful, friendly and highly knowledgeable during the process and, in our opinion, is a huge asset to Wards. She has always portrayed a very high level of professionalism. We would highly recommend the team of girls at Wards of Birchington for their friendliness and enthusiasm and we wish them all well for 2024. Sue & Alan Turner

Susan · 13 April 2024

★★★★★ 5/5

Google

A massive thank you to the whole team at Wards and partners Birchington, we were given all the help and support we needed for mum as she decided to move after being in her property for over 40 years. We viewed several properties, all local to the area she wanted, after not finding The One. We waited a few days and we were asked if we would like to view a property that was completely different to what mum was thinking of, we went to the open house mum absolutely loved it and put in an offer there and then. Offer accepted yippee mum was over the moon. This is where Debbie Ludgate took over and supported us with the whole process. As mum had ongoing health issues, it became my responsibility to take off the pressure of the aspects of buying and selling. Debbie was there to walk me through the whole procedure, she went above and beyond with the support. Even when there was a slight hiccup Debbie gave us the confidence that it would all work out. And so it did Thank you Debbie ! Mum is the proud owner of a new property. Would not hesitate to use Ward and Partners Birchington, when looking and buying a new home.

Kathryn · 14 March 2024

★★★★★ 5/5

Google

We found our bungalow on Wards and after having our offer accepted we are in the process of buying our new home in Birchington Ellie is so helpful and friendly nothing is too much trouble. Highly recommend the team. Well done and thank you Ellie and Dani 😊 Kind regards Alan & Linda

Alan · 10 November 2023

★★★★★ 5/5

Trustpilot

Outstanding Agents from marketing…

Outstanding Agents from marketing through sale and ultimately completion. Bradley, Louise and the whole team have worked hard to see the sale of my property through to final completion. They achieved my sale in less than the 16 to 20 weeks expected in a difficult market but managed it extremely professionally.Special thanks to Louise Daly for keeping me well informed on all the good and bad that happens in this process. I highly recommend this well managed agency

Mr · 14 March 2024

★★★★★ 5/5

Trustpilot

Have had a very positive experience…

Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.

Julie · 20 September 2026

★★★★★ 5/5

Trustpilot

Invaluable support from Louise Daly

When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.

Louise · 19 January 2024

★★★★★ 5/5

Trustpilot

Was very happy with miles and Barr the…

Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person

Yvonne · 12 January 2024

★★★★★ 5/5

Trustpilot

Moving home is always a pressured…

Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…

Ryaeden · 3 January 2024

★★★★★ 5/5

Trustpilot

LOUISE from miles and barr

LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.

Ray · 16 September 2026

★★★★★ 5/5

Google

Thanks to Lucy for all her support to my daughter and myself guiding us through the modern auction process. Sadly we were unsuccessful but hope she will continue to help us.

Valerie · 11 September 2024

★★★★★ 1/5

Trustpilot

The worst estate agents I have ever…

The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!

Jean-Francois · 27 June 2024

★★★★★ 2/5

Google

If you would like personal high Street service (as you expect to get for the high prices) then DO Not go with Wards in Birchington. The initial meeting and photos were very good but at one point we didnt hear a word for 5 weeks!! The For Sale cannot even be seen and we asked for removal and still there after 3 requests. A real shame as started promising but did not live up to any of the standards we expect from a High Street Estate Agent.

Kathleen · 12 June 2024

★★★★★ 5/5

Google

All the staff especially Dani,Ellie and Lucy were very efficient and always willing to help and answer questions, and did a very proficient job of selling my late mothers bungalow

Clive · 12 July 2024

★★★★★ 5/5

Google

Ellie was very helpful and professional when showing us several properties. When we decided on the right home for us, Ellie was efficient and our offer was accepted within the hour. Many thanks

Kelly · 13 May 2024

★★★★★ 5/5

Google

I began a house purchase in February and because of COVID it has taken till now through no fault of Wards.. Sally Bryant has been excellent, keeping me informed through these crazy times, and getting things moving when it was the right time. The staff I dealt with in the early stages were also excellent, Chris, Will and Victoria. Highly recommend Wards Birchington!PositiveResponsiveness, Quality, Professionalism, Value

John · 10 November 2020

★★★★★ 2/5

Google

‘Nice’ people who exploit vulnerable clients. ----------------------------------------------------------------------- My mum choose Wards to market her bungalow because they “looked smart and were nice people”. She needed a quick sale on her bungalow and knew that the market was slowing down, so wanted to market the property at £500,000. She was persuaded to market at £525,000 on a FIXED PRICE CONTRACT, so Wards get paid £5,250 REGARDLESS OF THE SELLING PRICE. Wards had just increased their commission by £250. They refused to help her complete the industry standard paperwork unless she used their recommended, internet based conveyancer, rather the cheaper local one in her village. My 82 mum now had to do everything electronically. Wards receive a referral fee of £492 from the conveyancing legal firm. 16 weeks into the 20 week contract (when mum was thinking about switching estate agents) Wards advised her to drop the price to £400,000 for ‘a quick sale’ that mum had originally asked for..... Wards will still get all £5,250 commission, so they haven’t lost out (unless she switched to another estate agent). In our opinion, the sale took longer than it should have if it been marketed at the correct market price originally. As well as getting a lot less money than she was lead to believe, the delays have affected both her mental and physical health. YOU HAVE BEEN WARNED, BE VERY CAREFUL IF YOU CHOOSE WARDS ESTATE AGENTS.

Joan · 13 April 2024

★★★★★ 5/5

Google

Incredible service from Wards ⭐️ My partner and I have been completely blown away by the level of service from Lucy Monday at Wards in Birchington. Although we eventually went through M&B to sell our property, from the day we first contacted Wards for a valuation in August to calling today to advise we have an offer through M&B, Lucy has continually kept in contact with us throughout. She is warm and friendly on the phone, always follows up when she says she will, did not push anything on us and sent us regular updates on available properties. She is empathetic and always asked how things were going with a family matter we shared with her. The team are incredibly lucky to have her! We have never experienced the level of customer service like this before. If this is the service you are given when you are not a direct client of theirs, I can only imagine what it would be like if you were. Massive well done to you Lucy and the rest of the team. Sam and Harry x

Samantha · 13 April 2024

★★★★★ 5/5

Trustpilot

Lisa Cook went above and beyond

Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!

Nadine · 10 January 2024

★★★★★ 5/5

Google

We are just going through the process of buying our first home with Wards and Natalie Wood was instrumental in our offer being accepted through her communication with myself and the vendor. Natalie was excellent in getting us going in the right direction and providing assistance with our case.

Joshua · 10 November 2022

★★★★★ 5/5

Google

My experience of buying my first property has been made smooth with the patient and insightful help of Debbie Ludgate , the sales progressor for Birchington Wards. No question was considered stupid , allowing me to find my way through the many steps of a first time buy. It has been quite a journey. I am thankful for Debbie, who responded to calls and emails, and also understood my work routine. I would recommend her services and Nirchington awards to anyone buying in the area. The whole team was friendly and available to help me and I am now the proud owner of an apartment, looking forward to settling into my new home.

Alison · 13 February 2024