Wards Birchington reviews

★★★★★ 5/5

Trustpilot

Successful sale in tough circumstances!

As first time sellers, we were a bit nervous about the process of getting maximum profit whilst feeling like we were in safe hands. James Cussen really believed in the property we were selling, and when eventually our first buyer came through, it was also our last! Also shout out to Katie Rigden & Freddie Haycock who were always on hand when my wife and I had worries about the lack of movement.

James · 18 September 2026

★★★★★ 5/5

Trustpilot

Great communication

Great communication - Denise was the senior sales progressor for my purchase. She kept me up-to-date along the way and guided me with the process and procedures. A house move and purchase can be stressful, however, Denise certainly helped to ease things.

Lynn · 16 September 2026

★★★★★ 5/5

Trustpilot

Sales Progressor of the century

Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!

Grant · 26 August 2026

★★★★★ 5/5

Trustpilot

A very smooth purchase from start to…

A very smooth purchase from start to finish. Great communication throughout and super friendly, helpful staff. I would highly recommend this agency! A huge thank you to Louise, who handled my case and supported me throughout the whole process. Thank you

Sylwia · 13 September 2026

★★★★★ 5/5

Trustpilot

Great assistance from Louise!

Can’t praise and thank Louise enough for her help during our sale. She called me regularly with updates and was invaluable in keeping communication going between us, our buyer and both solicitors. Invaluable help, thank you Louise. Thanks also to the sales team.

Janice · 28 August 2026

★★★★★ 5/5

Trustpilot

Above and beyond

Emily Stickler was kind, considerate, professional, and determined to resolve every inquiry, issue, concern, or problem quickly and efficiently. This made a very stressful situation involving moving significantly more manageable. Thank you, Emily, for going above and beyond for us.

Margaret · 14 September 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone.

Curtis · 29 August 2026

★★★★★ 5/5

Trustpilot

Successful purchase and sale

This has been a long drawn out purchase and sale needless to say Becky White has been most helpful and professionally competent. Many thanks to her and the team .

Linda · 11 September 2026

★★★★★ 5/5

Trustpilot

Good experience selling our house with the deal branch

Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.

Brendan · 26 August 2026

★★★★★ 5/5

Trustpilot

Emily stickler Our home-buying champ

Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly and was very professional and kind with us. This whole process was made stress free by Emily and we thank her for that....

Belinda · 26 August 2026

★★★★★ 5/5

Trustpilot

Calming the turmoil

It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.

Peter · 14 September 2026

★★★★★ 5/5

Trustpilot

Maisie is very helpful!

Maisie is our property manager and she’s absolutely great. Even when things are out of her control, she’s compassionate and responsive to us. Grateful for her making renting life easier.

Liam · 24 August 2026

★★★★★ 5/5

Trustpilot

The team at miles and Barr have been…

The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house

Nigel · 16 September 2026

★★★★★ 5/5

Google

We cannot thank Lucy at Wards Birchington enough for her exceptional service during our home-buying journey! From our very first viewings, Lucy took the time to understand our needs and managed to find us the perfect property right from the start. After a tough first attempt at making an offer, we were fortunate when the other buyers pulled out. Lucy contacted us immediately with the incredible news, and her timely communication made all the difference. Not only is Lucy incredibly professional, but she is also welcoming, friendly, and approachable. From the moment we met her, her bright and bubbly personality made us feel at ease. Nothing was ever too much trouble for her; she consistently went above and beyond to ensure we felt supported throughout the entire process. Throughout our journey, Lucy was always available and willing to help with any questions or concerns we had. Her dedication truly sets her apart, and she is a real credit to Wards. Thanks to Lucy, we are now just days away from receiving the keys to our dream home! We wholeheartedly recommend her to anyone looking to buy or sell a property. Thank you, Lucy, for making this possible! 💜

Lucy · 1 May 2025

★★★★★ 5/5

Trustpilot

Becky been so helpful

Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.

Teresa · 11 September 2026

★★★★★ 5/5

Trustpilot

Melissa kept us up to date and chased…

Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.

Kaye · 27 August 2026

★★★★★ 5/5

Google

I would just like to say a huge thank you to the team at Birchington my sale has not been the easiest with one issue after another but having accepted an offer at the end of july 2024?we did today exchange contracts. A special mention to Sally who has been like a dog with a bone chasing no end of different parties to the transaction and without her determination we may not have got there so thank you so much for all of your hard work it is so appreciated. David

David · 26 March 2025

★★★★★ 5/5

Google

We would like to thank Ethan from Wards Birchington branch for his help in showing us some properties in Birchington last weekend. He is a very helpful guy and understood our specific needs. He will keep us in the picture with regard to any other properties that may be suitable as we have not yet found "the one" although we are very interested in one that he showed us. Thank you.

Diane · 8 July 2025

★★★★★ 5/5

Google

We have been looking at a Wards property and have had the absolute pleasure of being looked after by Lucy. Lucy absolutely goes that extra mile - she is a warm, fun and friendly young lady who was well informed on the property she was showing us; answering all our questions fully. Lucy fully understood our position - not on the market when viewing but eager to secure that property - and gave us advice on what we can do in respect of our property and also best approach with the property that we would like to buy. We are confident that Lucy has discussed our position in a very positive light with the Vendor and we are hoping to eventually purchase. 🤞 Lucy also suggested the option of us selling via Wards as well as the estate agent we had chosen, however we were committed for a period of time to the current agent, however we would highly recommend Wards of Birchington to friends and family as the service we have received from Lucy has been second to none. Thank you Lucy. ☺️

Julie · 22 March 2025

★★★★★ 5/5

Google

We our now settled in our new home and are very happy we would like to thank Ethan, Ashley and the team for the good and efficient service we received. At all times they were professional and polite and that helped to make a stressful process easier and rum smoothly. I would have no hesitation in recommending the Birchington branch .

Geraldine · 2 October 2025

★★★★★ 5/5

Google

Ellie, Lucy and Dani are a credit to Wards Birchington. Ellie was always in contact with me when a suitable flat was coming on to the market. She knew my taste so well. One day, she suggested I view a flat which was only just coming onto the market so details weren’t on the website yet. I was a bit sceptical as it did not have the balcony or outside space I wanted but, as soon as I viewed it, I knew it was the one for me. My offer has now been accepted. Ellie has been brilliant. She, Lucy and Dani make an excellent team.

CLG · 10 December 2024

★★★★★ 5/5

Trustpilot

Fin and Louise at margate

Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback.

Caroline · 24 August 2026

★★★★★ 5/5

Google

Ellie Manning & Debbie Ludgate were absolutely the best! Ellie arranged all of our viewings and kept me update during the search process. Debbie Ludgate took over as the progressive once our offer had been accepted and kept us informed of the progression of the chain. We also used Martin Tolhurst solicitors who were recommended to us through wards. You guys all made a very stressful time a whole lot better! Well done and THANK YOU SO MUCH!

Tricia · 13 April 2024

★★★★★ 5/5

Trustpilot

Buying and selling a house is one of…

Buying and selling a house is one of the most daunting things , Denise made it easy and kept us informed all the way through

Adam · 21 September 2026