Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA very smooth purchase from start to…
A very smooth purchase from start to finish. Great communication throughout and super friendly, helpful staff. I would highly recommend this agency! A huge thank you to Louise, who handled my case and supported me throughout the whole process. Thank you
Sylwia · 10 September 2026
Agent replied · 22 September 2026
Thank you, Sylwia, for sharing your wonderful experience. We're thrilled to hear that you found our communication clear and our staff friendly and helpful. We always strive to provide seamless support and deliver exceptional customer value. Your recommendation means a lot to us, and we look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotGreat assistance from Louise!
Can’t praise and thank Louise enough for her help during our sale. She called me regularly with updates and was invaluable in keeping communication going between us, our buyer and both solicitors. Invaluable help, thank you Louise. Thanks also to the sales team.
Janice · 28 August 2026
Agent replied · 22 September 2026
Thank you for sharing your wonderful experience, Janice. We're thrilled to hear that Louise provided invaluable support and kept communication flowing smoothly. We appreciate your kind words
★★★★★ 5/5
TrustpilotAbove and beyond
Emily Stickler was kind, considerate, professional, and determined to resolve every inquiry, issue, concern, or problem quickly and efficiently. This made a very stressful situation involving moving significantly more manageable. Thank you, Emily, for going above and beyond for us.
Margaret · 14 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Margaret. We are delighted to hear that our professional support made your moving process more manageable. Wishing you all the best
★★★★★ 5/5
TrustpilotFirst class service
Louise was excellent at keeping me up to date with any developments she was also proactive in keeping the sale on track requesting information from buyers on state of play .if it hadn’t been for Louise and her negotiations with buyers I do believe the sale would have fallen through .
Fiona · 24 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Fiona. We're thrilled to hear that Louise kept you informed and was proactive in ensuring the sale stayed on track. It's wonderful to know that her efforts made a difference. If you need anything further, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotWould recommend
I have been dealing with Louise for my Purchase of a property in Margate. As I am a first time buyer I am learning as I go and Louise has been with me the whole way through with great communication and reassuring explanations of processes.
Kye · 23 July 2026
Agent replied · 10 October 2026
Thank you, Kye, for sharing your wonderful experience with us. We are thrilled to hear that Louise provided you with excellent support and clear communication throughout your property purchase. If you need any further assistance, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotMe and my partner dealt with Abigail…
Me and my partner dealt with Abigail Burch, she gave us excellent communication and helped us through needing maintenance and moving out of our flat! The process went nice and smooth and couldnt be more grateful for the help !!🥳
Queenieb · 4 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Queenieb. We're pleased to hear that Abigail provided excellent communication and support during your move. Our goal is to ensure a smooth process, and it's great to know we achieved that for you. We appreciate your kind words and wish you all the best in your new home!
★★★★★ 4/5
TrustpilotSelling and buying a house is always a…
Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.
Harriet · 23 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Harriet. We're glad to hear that Louise's support made the process more manageable for you. If there's anything more we can do to assist you, please feel free to reach out.
★★★★★ 5/5
TrustpilotJade Eccott
Jade Eccott was so helpful and went above and beyond her duties,
Nothing was any trouble and especially when I couldn't get hold of the Solicitor she gave her a gentle nudge each week,
10/10 rating ❤️
Andrew · 24 July 2026
Agent replied · 10 October 2026
Thank you, Andrew, for your wonderful feedback. We're thrilled to hear that Jade provided such exceptional support and went the extra mile for you. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMel was great throughout the process
Mel was great throughout the process, especially towards the end. When things started to get slow and tight, Mel really pushed the sale and purchase through, even working outside of her work hours.
Customer · 20 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience with us. We're thrilled to hear that Mel provided exceptional support, especially when things got tight. Her dedication to pushing the sale and purchase through demonstrates our commitment to efficiency and customer value. We appreciate your kind words and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotGood experience selling our house with the deal branch
Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.
Brendan · 26 August 2026
Agent replied · 22 September 2026
Thank you for sharing your positive experience, Brendan. We're delighted to hear that our team provided excellent communication and support throughout the process. It's great to know that we could secure a better offer for you. We appreciate your trust and would be happy to assist you again in the future
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience. Debbie was very helpful and would chase up the solicitors when needed. We have had a quick turnaround from selling to exchange was roughly 3 months.
Would definitely use this agent again.
Carly · 29 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Carly. We're thrilled to hear that Debbie provided such helpful support and ensured a quick turnaround for your sale. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotFin and Louise at margate
Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback.
Louise at margate throughout the sale was keeping us updated with any progress. She was checking all the time with us and solicitors etc. She is so easy to deal with and approachable at all times and very professional too. Our experience overall was such a good one that we would not hesitate in recommending them.
Caroline · 24 August 2026
Agent replied · 22 September 2026
Thank you for sharing your wonderful experience, Caroline. We are delighted to hear that our team's professionalism and friendly approach made a positive impact. It's great to know you felt supported and well-informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotJade Eccott was supportive throughout…
Jade Eccott was supportive throughout the process and communicated all the way from offer to completion. She was always available to assist with concerns and ensured the whole process was as smooth and easy as possible, 10/10.
Cas · 18 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Cas. We're thrilled to hear that Jade, your sales progressor, provided such supportive and professional assistance throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotBuying and selling a house is one of…
Buying and selling a house is one of the most daunting things , Denise made it easy and kept us informed all the way through
Thank you
Adam · 21 September 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Adam. We're delighted to hear that Denise made the process of buying and selling your home easy and kept you informed throughout. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotCalming the turmoil
It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.
Peter · 14 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Peter. We're thrilled to hear that Nadine's support made a difference during your transaction. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotHelpful
They have been very kind and patient with this whole process. Louise has been very helpful with everything we have needed and explained things when we was unsure. She has really made this experience much easier for us.
Rachel · 9 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Rachel. We're delighted to hear that Louise provided you with helpful support and made the process easier for you. We always strive to put people first and deliver a seamless experience through clear communication. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotJade was fantastic from start to…
Jade was fantastic from start to finish. She kept me well informed and never rushed me off the phone. Pleasure to deal with :)
Camilla · 7 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Camilla. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and kept you well informed throughout your experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMaisie is very helpful!
Maisie is our property manager and she’s absolutely great. Even when things are out of her control, she’s compassionate and responsive to us. Grateful for her making renting life easier.
Liam · 24 August 2026
Agent replied · 22 September 2026
Thank you for your kind words, Liam. We are thrilled to hear that Maisie's support has made your renting experience easier. Our team is dedicated to providing professional and compassionate service and we appreciate your recognition of our efforts. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGood people
Property manager Louise is responsive and prompt. I'm really impressed with the level of customer service I have received. I appreciate the humanistic element.
Aston · 25 September 2026
Agent replied · 10 October 2026
Thank you for your kind words, Aston. We are thrilled to hear that you found our customer service impressive and that Louise provided you with prompt support. We always strive to put people first and deliver a seamless experience. Your feedback motivates us to continue providing professional and efficient service with integrity
★★★★★ 5/5
TrustpilotI spoke to Gracie this morning…
I spoke to Gracie this morning regarding an issue we have with a garage door at our rental property. She was kind and courteous and dealt with the matter very efficiently.
Very impressed.
Russell
Russell · 15 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Russell. We're delighted to hear that Gracie provided you with kind and efficient support. We always strive to recognise individual needs and deliver professional service. If you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotBrilliant Communication
Louise Dayley was exceptionally helpful and easy to reach for reassurance and information regarding sale of property to Tenants. I would go so far as to say She held the whole process together
Stephen · 16 July 2026
Agent replied · 10 October 2026
Thank you, Stephen, for your kind words. We're delighted to hear that Louise provided exceptional support and kept everything on track during your property sale. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThe team at miles and Barr have been…
The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house
Nigel · 16 September 2026
Agent replied · 22 September 2026
Thank you for your kind words, Nigel. We're thrilled to hear that Abigail provided you with such helpful support during the sale of your house. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 4/5
TrustpilotGracie Mae Brown feedback
Gracie Mae Brown is very helpful and promptly follows up on any issues and requests that I put her way. She clarified status of rental increase and following up promptly on gas invoice
Malcome · 10 July 2026
Agent replied · 10 October 2026
Thank you, Malcome, for sharing your experience with us. We are thrilled to hear that Gracie Mae was so helpful and efficient in addressing your requests. We understand the significance of clear communication and are dedicated to providing professional support. If you have any further concerns, please feel free to reach out to us.
★★★★★ 5/5
GoogleWe cannot thank Lucy at Wards Birchington enough for her exceptional service during our home-buying journey! From our very first viewings, Lucy took the time to understand our needs and managed to find us the perfect property right from the start.
After a tough first attempt at making an offer, we were fortunate when the other buyers pulled out. Lucy contacted us immediately with the incredible news, and her timely communication made all the difference.
Not only is Lucy incredibly professional, but she is also welcoming, friendly, and approachable. From the moment we met her, her bright and bubbly personality made us feel at ease. Nothing was ever too much trouble for her; she consistently went above and beyond to ensure we felt supported throughout the entire process.
Throughout our journey, Lucy was always available and willing to help with any questions or concerns we had. Her dedication truly sets her apart, and she is a real credit to Wards.
Thanks to Lucy, we are now just days away from receiving the keys to our dream home! We wholeheartedly recommend her to anyone looking to buy or sell a property. Thank you, Lucy, for making this possible! 💜
Lucy · 1 May 2025
Agent replied · 8 June 2025
Good morning Lucy,
Thank you for taking the time to leave such a detailed review! We're thrilled to hear about your positive experience with Lucy and will see to it that your kind words are passed on to her and the team.
All the best,
Wards of Birchington Estate Agents
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