Wards Birchington reviews in Thanet

★★★★★ 2/5

Google

If you would like personal high Street service (as you expect to get for the high prices) then DO Not go with Wards in Birchington. The initial meeting and photos were very good but at one point we didnt hear a word for 5 weeks!! The For Sale cannot even be seen and we asked for removal and still there after 3 requests. A real shame as started promising but did not live up to any of the standards we expect from a High Street Estate Agent.

Kathleen · 10 October 2024

★★★★★ 2/5

Google

‘Nice’ people who exploit vulnerable clients. ----------------------------------------------------------------------- My mum choose Wards to market her bungalow because they “looked smart and were nice people”. She needed a quick sale on her bungalow and knew that the market was slowing down, so wanted to market the property at £500,000. She was persuaded to market at £525,000 on a FIXED PRICE CONTRACT, so Wards get paid £5,250 REGARDLESS OF THE SELLING PRICE. Wards had just increased their commission by £250. They refused to help her complete the industry standard paperwork unless she used their recommended, internet based conveyancer, rather the cheaper local one in her village. My 82 mum now had to do everything electronically. Wards receive a referral fee of £492 from the conveyancing legal firm. 16 weeks into the 20 week contract (when mum was thinking about switching estate agents) Wards advised her to drop the price to £400,000 for ‘a quick sale’ that mum had originally asked for..... Wards will still get all £5,250 commission, so they haven’t lost out (unless she switched to another estate agent). In our opinion, the sale took longer than it should have if it been marketed at the correct market price originally. As well as getting a lot less money than she was lead to believe, the delays have affected both her mental and physical health. YOU HAVE BEEN WARNED, BE VERY CAREFUL IF YOU CHOOSE WARDS ESTATE AGENTS.

Joan · 10 October 2024

★★★★★ 5/5

Google

Incredible service from Wards ⭐️ My partner and I have been completely blown away by the level of service from Lucy Monday at Wards in Birchington. Although we eventually went through M&B to sell our property, from the day we first contacted Wards for a valuation in August to calling today to advise we have an offer through M&B, Lucy has continually kept in contact with us throughout. She is warm and friendly on the phone, always follows up when she says she will, did not push anything on us and sent us regular updates on available properties. She is empathetic and always asked how things were going with a family matter we shared with her. The team are incredibly lucky to have her! We have never experienced the level of customer service like this before. If this is the service you are given when you are not a direct client of theirs, I can only imagine what it would be like if you were. Massive well done to you Lucy and the rest of the team. Sam and Harry x

Samantha · 10 October 2024

★★★★★ 5/5

Google

My experience of buying my first property has been made smooth with the patient and insightful help of Debbie Ludgate , the sales progressor for Birchington Wards. No question was considered stupid , allowing me to find my way through the many steps of a first time buy. It has been quite a journey. I am thankful for Debbie, who responded to calls and emails, and also understood my work routine. I would recommend her services and Nirchington awards to anyone buying in the area. The whole team was friendly and available to help me and I am now the proud owner of an apartment, looking forward to settling into my new home.

Alison · 10 October 2024

★★★★★ 5/5

Trustpilot

Made the stressful experience of selling as easy as possible

I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!

Noriko · 7 October 2026

★★★★★ 5/5

Google

All the staff especially Dani,Ellie and Lucy were very efficient and always willing to help and answer questions, and did a very proficient job of selling my late mothers bungalow

Clive · 10 October 2024

★★★★★ 5/5

Google

Thanks to Lucy for all her support to my daughter and myself guiding us through the modern auction process. Sadly we were unsuccessful but hope she will continue to help us.

Valerie · 11 September 2024

★★★★★ 5/5

Trustpilot

Information request

Louise provided the information I needed very quickly and with minimum fuss

Tim · 21 July 2026

★★★★★ 5/5

Trustpilot

Thanks FOR GREAT SERVICE LOUISE…

Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.

MERDUK · 21 July 2026

★★★★★ 5/5

Trustpilot

Great job

Becky provided a great service and was easy to communicate with 😁

A · 1 July 2026

★★★★★ 1/5

Trustpilot

The worst estate agents I have ever…

The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!

Jean-Francois · 27 June 2024

★★★★★ 5/5

Trustpilot

Very helpful and knowledgeable

Daniel · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent customer service and always…

Excellent customer service and always there to answer any queries.

Ms · 10 July 2026

★★★★★ 5/5

Google

Recently sold my home with Wards. Ethan, Rachel and the rest of the team were brilliant. Fantastic communication, very helpful and efficient. Yhank you to you all. HIGHLY RECOMMEND

Louise · 10 February 2026

★★★★★ 5/5

Google

Excellent service received so far from wards (Birchington, Kent), especially from Lucy Munday. Lucy has been very professional, helpful and very organised. Thank you.

Pat · 10 October 2024

★★★★★ 5/5

Trustpilot

Giving informed and prompt advice plus…

Giving informed and prompt advice plus acting efficiently.

Geoffrey · 15 July 2026

★★★★★ 5/5

Google

I began a house purchase in February and because of COVID it has taken till now through no fault of Wards.. Sally Bryant has been excellent, keeping me informed through these crazy times, and getting things moving when it was the right time. The staff I dealt with in the early stages were also excellent, Chris, Will and Victoria. Highly recommend Wards Birchington!PositiveResponsiveness, Quality, Professionalism, Value

John · 10 November 2020

★★★★★ 5/5

Google

Debbie Ludgate has been extremely helpful as our Sales Progressor for our first house purchase and explained the process to us very clearly

Jade · 10 October 2024

★★★★★ 5/5

Trustpilot

Lisa Cook went above and beyond

Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!

Nadine · 10 January 2024

★★★★★ 5/5

Google

We are just going through the process of buying our first home with Wards and Natalie Wood was instrumental in our offer being accepted through her communication with myself and the vendor. Natalie was excellent in getting us going in the right direction and providing assistance with our case.

Joshua · 10 November 2022

★★★★★ 5/5

Google

Having taken a big decision to move from London to Birchington I have been overwhelmed by the kindness, helpfulness and sheer professionalism of the Ward's team in Birchington. I would particularly like to thank Natalie Wood who has helped me buy two perfect properties for myself and my son. Nothing was too much bother and her totally honest comments were always useful and considered. Well done.

Frank · 10 November 2023

★★★★★ 5/5

Google

Regarding wards estate agents Birchington; Natalie and team. I have found all the staff really helpful, polite, informative and knowledgeable. I have dealt mainly with Natalie who has been excellent in finding me a property and supporting me through the purchasing process. Regards Elaine Marie Beresford

Elaine · 10 November 2022

★★★★★ 5/5

Trustpilot

Suzanne Beard

All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.

Simon · 21 June 2022

★★★★★ 1/5

Trustpilot

Do Not Use Them

I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.

Janice · 2 October 2023