Trusted Agent profile · Thanet
★★★★★
538 reviews across 2 platforms
15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Wards's office in Thanet, at 15 Station Road, is rated 4.4 out of 5 across 538 reviews on two platforms, including 115 Google reviews rated 4.9.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
5/5
GoogleThe team at Wards Birchibgton are lovely they are helpful kind. They took time to listen to what is important to us . Charlie Griggs was so polite and efficient he has good communication skills and always did what he said he would do. Best estate agents ever ! Thank you all so much.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
GoogleLucy from the Birchington office was a true superstar showing us around. She is such a breath of fresh air. We have visited so many properties trying to find the right one for us and she totally nailed it.
Good afternoon, We are elated to hear about your positive experience with Lucy at our Wards branch. Thank you for sharing your feedback, we will be sure to let Lucy and the team know. Regards Balgores
5/5
GoogleSo many thanks to Sally Bryant of Wards who managed a really difficult flat sale with humour, patience and total professionalism. She kept my spirits up when it seemed never ending and kept me informed along the way- she was amazing!PositiveProfessionalism
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
4/5
GoogleSally Bryant was particularly good at her job. She was a constant contact between the vendor and us and the person to provide us with all the up to date information. Well done Sally - keep up the good work!
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
5/5
GoogleVictoria was very helpful and very quick to provide me with all the details with numbers and houses for my area. You don’t always need to trawl the internet when you call a good estate agent. Highly recommended and thank you. Mario Yiasoumi.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleExcellent service delivered from Victoria and the team at Wards in Birchington. The help and support provided in order to help us find a new property was brilliant, and I wouldn’t hesitate to recommend Wards to any future buyers or sellers. Thank you.
Hello David, Thank you for your kind review - we will pass this on to the team! Best wishes, Wards of Kent
5/5
TrustpilotRight buyer, right price
Found the right buyer and achieved the right price. Good sales support from Becky White.
We're happy to hear that you found the right buyer and price. We appreciate your positive feedback regarding the sales support from your sales progressor, Becky.
5/5
GoogleWe had excellent service from Danni and her staff from the day we put the property on the market to completion. All the girls couldn't have been more helpful throughout. They are friendly, professional and always smartly dressed. We can recommend Wards of Birchington.
Afternoon Robert, Thank you for your lovely review! We're pleased to hear that Danni and her team provided you with excellent service from start to finish. It's wonderful to know that our friendly and professional approach made a positive impact on your experience. We truly appreciate your recommendation. Best regards, Wards of Kent
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
5/5
GoogleSally Bryant was fantastic at making sure the deal was done. WILL whom I spoke to when making the initial enquiry was extremely helpful. Kesi was always a pleasure to speak to know the phone. Thanks guys.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleHaving just completed a purchase with Wards Birchington I can highly recommend them. Everyone that we spoke to at the Birchington office were professional, helpful and often went out of their way to ensure a smooth process. Would definitely recommend.
Hello Kelly, Thank you for your lovely review and for recommending us! We're thrilled to hear that our team at the Birchington office made your purchase a smooth and positive experience. It's wonderful to know that our professional and helpful service met your expectations. Best wishes, Wards of Birchington Estate Agents
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
GoogleThank you Natalie for helping me every step of the way in what has been a very difficult Property to sell. Thank you so much,, you deserve a medal, in such a Com Plex and difficult house sale. My 4th house sale with Wards over nearly 40 years, thank you all team Birchington, Linda and David. Ogilvie,
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
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