Trusted Agent profile · Thanet
★★★★★
538 reviews across 2 platforms
15 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Wards's office in Thanet, at 15 Station Road, is rated 4.4 out of 5 across 538 reviews on two platforms, including 115 Google reviews rated 4.9.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
2/5
TrustpilotNear a year of leaking
I moved into a property that had leaks and doors hanging off. The first leak was fixed after a week of dripping all in the bathroom. There was damp in my fitted wardrobes which is from the bath leaking. I moved in last October and this issue is still on going. I have been more than passionate… no duty of care for the people renting.
1/5
TrustpilotMore interested in grabbing their pay packets
These guys care more about the feedback they receive than actually caring for the well-being of their tenants. Quick to contact when there is a negative review, but will ignore when there's an actual problem like mould on the walls
5/5
GoogleWards of Birchington are one of the best estate agents around! Couldn't fault them! They all work so hard! Such a lovely team!
5/5
GoogleWe bought our house through Wards and found all the staff "especially Victoria" very knowledgeable and professional. Nice, friendly and approachable people. Would definitely recommend Wards at Birchington, buying our house from Wards was a pleasure.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
GoogleWe have been really impressed with how proactive Victoria and her team have been with both our house sale and the purchase of another. We have been kept informed and updated all along and would highly recommend them.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
GoogleGreat experience and service from Dane, Natalie, Jack and the team at Wards in Birchington Always really helpful. Would highly recommend!
Hello Hettie, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
GoogleJust exchanged and about to complete on my dad's house Sally Bryant has been excellent in this process keeping us in the loop at all times particularly during the pandemic .... Thank you!
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
GoogleWe bought a property from Wards, Richard was super helpful throughout the whole process. Played with a very fair hand (not always the case with estate agents) and helped us get the sale through much quicker.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
5/5
GoogleI just wanted to say that when I was looking for property in the area the service I received from Wil was exceptional, he was so helpful & went that extra mile.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleHaving only been on the market for less than 2 months we were very happy to have sold our property with Wards, the staff were very friendly, professional and helpful, especially our agent Will who made sure any enquires we had and any issues faced were resolved quickly and stress free, he also made sure we were always kept up to date and helped guide us through was could of been a stressful time and instead made selling our place very easy and we quickly made the sale for the price we wanted. Overall I would recommend these guys to anyone looking to either buy or sell and will happily use them again in the future. 10/10PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI recently bought a house through Wards in Birchington and can thoroughly recommend the service provided by the team including Chris, Will, Kirsty and Sally . However special thanks goes to Will who was exceptional in the professional service he provided at all times: prior to buying, whilst the purchase was going through, facilitating subsequent viewings, and most importantly after the sale had completed. I had a couple of queries which he promptly followed up on and got back to me within hours. I could not ask for more ! Thank you.PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
5/5
TrustpilotAn Excellent and Professional Service
When I arrived at the property, Max Squires was waiting for me to arrive. His prompt arrival and calm approach immediately put me at ease. His approach was helpful, he answered questions fully and he gave me the space I needed to view without being pushy or intrusive.
5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
5/5
TrustpilotLouise Daly
Thank you, Louise! Your gentle and effective guidance has been fundamental in my reaching and crossing the many milestones of scary first time buyership! Without Louise’s cheerful reassurance and depth of knowledge to guide me through each step, I would have succumbed to decision-making paralysis and declared it all too stressful. But always I was able to find guidance from Louise, restore my confidence and keep on going. I enjoyed and benefited greatly from Louise’s honesty and genuine caring nature. I’ll be ever appreciative that in Louise I had a Sales Progressor I could trust implicitly. Thanks again Louise, it’s been a pleasure working with you!
5/5
TrustpilotHelpful Service.
The selling process can be long and stressful at times but it was good to have an agent who was switched on and involved in the whole chain feeding information along and reassuring me at the most crucial time.Lisa Cook offered professional and friendly support at a crucial point of my sale and purchase.Moving can be challenging but if you have the support and up to date information regarding your chain the process can proceed in a better way for everyone. Thank you !
5/5
TrustpilotAnna was great throughout the whole…
Anna was great throughout the whole process. My partner and I were looking for our first home together and we’re moving out from our parents’ home and she was so patient and understanding. Molly was also great and explained everything fully without being patronising. We’re so grateful for both of them.
5/5
TrustpilotGreat experience
Louise was amazing from start to finish … she made the whole process of moving easy & explained everything along the way. The process definitely happened quicker because of her too!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
