Wards Birchington reviews in Thanet

★★★★★ 1/5

Trustpilot

Unhappy with service

Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.

Nathan · 24 November 2023

★★★★★ 5/5

Trustpilot

Lisa Daly was an absolute star during…

Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.

Fiona · 10 August 2021

★★★★★ 5/5

Google

Had a great experience with Lucy Munday when looking for our new house, very informative and unbelievably friendly! Couldn't recommend more, if you are looking for a place in Birchington GIVE LUCY A CALL!

Jumbo · 12 August 2024

★★★★★ 1/5

Trustpilot

Terrible people

Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.

Ms · 25 March 2022

★★★★★ 5/5

Trustpilot

Very helpful and professional

Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.

Hazel · 27 October 2022

★★★★★ 5/5

Trustpilot

Going that extra mile to help

Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!

Trish · 11 November 2021

★★★★★ 5/5

Trustpilot

I would like to say thank you to Debbie…

I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.

Lucy · 16 June 2021

★★★★★ 4/5

Trustpilot

Great communication

Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.

Elly · 12 May 2022

★★★★★ 5/5

Trustpilot

Good accessible supportive staff

Becky White enabled us to get over the big Land Registry obstacle to us selling the flat & since the flat went under offer she has been easily accessible always very pleasant & supportive & helpful - as have all staff at M&B Ramsgate

Janice · 21 May 2025

★★★★★ 5/5

Trustpilot

Rhian is exceptional

Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!

Andrea · 14 December 2022

★★★★★ 5/5

Google

Well done to Natalie Wood and and Debbie Ludgate of Wards Birchington for the handling of our sale and purchase. They acted in a professional manner and in unison from start to finish. They took the stress out of the process and we thank you.

Graham · 10 November 2023

★★★★★ 5/5

Google

I am very pleased to hear that Victoria has returned to the Birchington office. She has helped me to find properties for myself and my colleagues not just to buy as our own homes but also to rent when we have overseas workers here on annual contracts. She is a great listener and comes up with ideas that would never have entered our heads but turn out to be the perfect fit.

Addy · 11 November 2019

★★★★★ 5/5

Google

Great Estate Agents, nothing too much trouble for Ellie. Although we didn't purchase through Wards, Ellie always kept in touch and was very professional. Thank you

Tracey · 10 October 2024

★★★★★ 5/5

Google

Chris and Will were very helpful and help secure my new house. Very pleased with the level of service provided.

Hannah · 10 November 2020

★★★★★ 1/5

Trustpilot

Slow to react

From day 1 we were permanently having to chase them to get things right. The photography was terrible and even after a second attempt the photographs did not do the property justice. After threatening to cancel our contract they eventually sent a decent photographer. Incorrect details of the lease were posted. We went into their office many times to get errors corrected each time wasting valuable weeks trying to sell. On their recommendation we furnished and dressed our property but when advised they didn't even bother to view it. We submitted our own photographs which again wasted another week of them getting them posted correctly on the selling sites. GO ELSEWHERE!

Ann · 1 July 2023

★★★★★ 1/5

Trustpilot

The worst customer service ever

The worst customer service ever. Lazy and incompetent. Tried to sign us up for 2 weeks just to realise my name was not even on the system but somehow was only my partners name and phone number. Could not get anything done for 2 weeks but when my friend called- local business owner with nice English accent- got 2 viewings in 2 days.Not only failed to inform us about canceled viewing ( that was confirmed by phone call the day before) but also could not keep the word of informing about upcoming properties. Called to book a viewing only to find out that the maximum viewing have been booked, although I was promised to be first one to know if anything suitable would come up.

Inta · 28 June 2023

★★★★★ 1/5

Trustpilot

And still you Miles and Bar let the…

And still Miles and Bar let the drug dealing go on in the property they are meant to manage, they have now been reported for aiding drug dealers ,, they just turn a blind eye to the drug dealers at number 4 shorncliffe road folkestone.. the other residents have had enough.

Keith · 28 March 2023

★★★★★ 5/5

Trustpilot

The tricky process of renting a house made easy

We have just found the tricky process of trying to rent a house for the next 12 months made considerably easier through Miles Barr. Natalie Heard, their Lettings Negotiator was professional, friendly and efficient and it has been a pleasure dealing with her and her colleagues.

Andy · 29 October 2021

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, everyone I had dealt with went beyond and above. I regret not using them for my sale! I will be recommending them and would use them for a sale. thank youSpecial thanks to the dover branch. especially Louise Daly, Emily Stickler and Joseph Libby.

Curtis · 28 October 2021

★★★★★ 5/5

Trustpilot

Great service

Joana and her team at Ramsgate office were really helpful in renting our desired house.She's always willing to provide a solution to every challenge encountered.Thank you all for the support and efficient service delivery.I look forward to enjoying your services in the future.

Tomileye · 7 April 2022

★★★★★ 5/5

Trustpilot

Amazing

Debbie has been amazing from start to finish. Nothing was ever too much trouble! Very professional and knowledgable. Thank you Debbie 😊

Ray · 1 February 2024

★★★★★ 5/5

Trustpilot

Brilliant agency that has been…

Brilliant agency that has been fantastically efficient, informative and responsive throughout our letting process. Holly Hill has been an amazing support, engaging, professional and knowledgable, and we have felt that we could really trust her to keep a good pace going with great attention to details. Recommend!

Amanda · 13 August 2021

★★★★★ 1/5

Trustpilot

Never again. bad estate agent.

Absolutly apauling. Don't trust a word miles and bar say.Badly advised into I am sold auction through them. Told it would achieve over the asking price. They'll be 20 bidder. Miles and bar and Auctioneers lied . Didn't even get to auction just insulting offers and pressure to accept. Cancelled after it was a flop. But auctioneer and miles and bar arguing as to who's fault it was that it rolled into another month. But no resolution. Then recieved terms of cancellation. I can't believe these are legal. If viewer or ancestor , girl friends boyfriends or distant relative try to buy within 12 months they will rip seller off for 4.25% of the value sold. But privacy laws mean there is no posible way to check if a buyer falls into there terms.

Google · 23 May 2023

★★★★★ 5/5

Google

Will was so helpful and knowledgeable! Nothing was a problem to him. Very people friendly.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 10 November 2020