Trusted Agent profile · Tenby
Verified
★★★★★
185 reviews across 3 platforms
St Julian Street, Tenby, SA70 7AS
FBM's office in Tenby, at St Julian Street, is rated 4.8 out of 5 across 185 reviews on three platforms, including 92 Google reviews rated 4.8.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of ...Read all 7 from sellers
Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and ...Read all 77 from buyers
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including Rightmove & Zoopla. You’re in safe hands with FBM.
Every review we hold for the Tenby office, from every platform, shown as written. First names only.
5/5
GoogleAdam showed me round a property at Parc Loktudi today. I commend his professionalism, enthusiasm and knowledge; he was prepared for me as I arrived and provided an objective and thorough tour of the property. Whilst I won’t be proceeding on this occasion as the property was not suitable for me, I would definitely recommend the service provided by FBM
5/5
View AgentsHouse in South Pembrokeshire
Isabella was extremely helpful, efficient, friendly. Any requests were quickly dealt with - we were very impressed.
4.8/5
View AgentsAgents review
Isabella was a delight. Even though she was relatively new to the post she was enthusiastic and lovely. Could not have wished for a nicer agent.
5/5
View AgentsBuyer
Adam was very helpful and knowledgeable.
5/5
View AgentsVery professional, very human.
Steph is very professional and knowledgeable. She is also very approachable and real. It was a pleasure to do business with her.
Dear Helen, We're delighted to hear about your positive experience with Steph! Thank you very much for taking the time to share your satisfaction. We take pride in our team's professionalism and approach-ability, and it's rewarding to know that it made your experience pleasurable. We look forward to assisting you again in the future.
5/5
View AgentsLeigh Thomas - Agent Review
Leigh showed us around a beautiful property in Saundersfoot. Very smart and professional a credit to FBM Estate agents. Thank you Leigh. looking forward to you securing our perfect home
5/5
View AgentsMark aston
Niamh was very professional and helpful with everything we asked I'm sure she has a great future ahead of her. We would highly recommend anyone looking to buy or sell through this agent.
Dear Mark Aston, Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're thrilled to hear that you had such a positive experience with Niamh. Our team is dedicated to offering the highest level of service, and your recommendation means a lot to us. We look forward to assisting you again in the future!
5/5
View AgentsViewing the above property
We were very impressed with Charlotte showing us around Leecroft on two occasions…very honest professional and constructive…being knowledgeable about the property and finding out about our queries that we had….her manner was pleasant and polite and very helpful…..and an asset to your business…We would recommend FBM to future buyers and sellers and would use FMB for future sales….wishing your company and staff a big thank you…
Dear Steven, Thank you very much for your kind words and for taking the time to share your experience with Charlotte. We're thrilled to hear you found her service so helpful and informative. It's fantastic to receive your recommendation. We look forward to assisting you with any future sales! Warm regards, The FBM Team
5/5
GoogleThank you Melissa for the help with the property! Great service and communication 👌🏼 …
5/5
View AgentsFirst choice FBM
Leigh is friendly, helpful, approachable gent who understands your needs, we hope we can find our next dream home with his help x
5/5
GoogleAdam just showed my self, friend and toddler around a property. He was extremely friendly and welcoming to us. Was very informative about the property and was very happy to answer all questions we had.
5/5
View AgentsPositive experience
Isabella was professional, knew all about the property and answered our questions.
5/5
View AgentsImpressed with initial contact
Niamh was lovely to meet. She was helpful and knowledgeable and if we take things forward consider her an excellent introduction to the fbm team
Dear David, Thank you so much for your kind words. We're thrilled to hear you had a positive experience with Niamh and found her helpful and knowledgeable. It's wonderful to know that she has set a high standard for our team at fbm. Warm regards,
5/5
GoogleCharley has been amazing with our search to find a property in Tenby. She goes above and beyond in sharing her expertise in the property market. A 5 star asset to FBM .
5/5
View AgentsThank you Charlotte
After a series of disappointing experiences with Estate agents, it was such a pleasure to liaise with Charlotte about properties in Saundersfoot. She answered our questions prior to viewing quickly and thoroughly, allowing us to be fully prepared for the viewing. During the viewing she was friendly and demonstrated a good knowledge of the property and area. Charlotte has restored my faith in estate agents. Thank you.
5/5
GoogleWe have just started selling our house with FBM and have been very happy with the friendly help and advice given to us by Martin throughout the setting up process.
5/5
View AgentsCharlotte Clarke
Charly was brilliant, professional, informative and confident without being pushy. She understands how to deal with the client confidently but without arrogance. Very well informed and personable. We are in very capable hands with Charllotte Clarke
5/5
View AgentsPenally
FBM provided a valuation closest to our aspirations. The house is being listed today and already 3 viewings have already happened or are about to, and a note of interest has been registered by a 4th person. You couldn't ask for better so far
4.2/5
View AgentsGreat Service FBM
Just completed on a bungalow at Manorbier our negotiator Niamh kept us informed throughout the sale very professional pleasant young lady who is a real asset to FBM
Thank you for your kind words, Gregory. We're delighted to hear that you found the service provided to you by Niamh to be professional and pleasant. We are proud to have her as part of our team here at FBM.
5/5
View AgentsExcellent first viewing
Viewed this property today with Charlotte. Very impressed with her punctuality (early), friendliness and professionalism. She was extremely helpful, and took away some of my questions for more detailed answers. The property itself was nice, and I left with an overall good impression.
Dear Graham, Thank you for your wonderful feedback! It's a delight to know Charlotte's service excellence made your property viewing experience a positive one. We're thrilled you were impressed with the property and we look forward to assisting you further. Your journey to finding the perfect home is our priority. Warm regards, FBM
5/5
View AgentsExcellent Service
Neve was well prepared, conducted a thorough tour highlighting the wonderful aspects of the property. She answered all questions regarding the property.
Dear Frank Ojeda, Thank you so much for your kind words and 5-star review! It was truly a pleasure assisting you. We're thrilled to hear that Niamh provided you with a comprehensive tour and was able to answer all your questions. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warm regards, FBM
5/5
GoogleWill was so patient with us today at our viewing ! Nothing was too much trouble Thank you Will
Dear Sarah, Thank you so much for your kind words and five-star review! It was truly our pleasure to assist you with your viewing. Your satisfaction is our top priority, and we are thrilled to hear that Will’s patience and dedication made your experience memorable. If there’s anything more we can do for you, please don't hesitate to reach out.
5/5
View AgentsCharlotte
Excellent young lady. Very knowledgeable, very helpful. We put an offer in on the property and are now embarking on the process of selling ours and buying this one. We are relocating.
5/5
GoogleAdam showed us around a number of properties and was extremely helpful, informative and professional with a friendly nature. Although none of the properties were for us I’m still in contact with Adam who continues to help with our property search.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
FBM's Tenby office has 185 reviews across three platforms: 92 on Google, 8 on Facebook, 85 on View Agents.
FBM Tenby is rated 4.8 out of 5 across all 185 reviews, and 4.8 out of 5 on Google from 92 reviews.
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Susan wrote: "Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of ..."
77 reviews from buyers, rated 4.9 out of 5 on average. For example, Liz wrote: "Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and ..."
FBM Tenby, St Julian Street, Tenby, SA70 7AS.
