Every review we hold for the Tenby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExtremely pleased with the viewing, Leigh was early for my appointment which gave me a couple more minutes inside the house, after making this viewing possible due to the many appointments they have. I can't say thank you enough to FBM for making this all possible when at the beginning of the week it looked like it wasn't going to happen. Leigh was very knowledgeable about the building and it's surrounding area also. Thank you FBM.
Martin · 3 October 2026
Agent replied · 6 October 2026
Thank you so much for such a lovely review Martin! 💜 We’re delighted that Leigh was able to make your property viewing possible, especially with the limited availability earlier in the week.
It’s fantastic to hear that his knowledge of the property, building and surrounding area helped make your viewing such a positive experience. We really appreciate your kind words about Leigh and the team at FBM, and we’ll be sure to pass your feedback on to him.
Thank you for choosing FBM, and we wish you all the very best with your property search! 🏡
★★★★★ 5/5
GoogleIsabella is by far one of the best estate agents I've ever had the pleasure of dealing with (and I've moved house a lot). Not only does she keep in touch regularly, she often sends over details of properties she thinks will be suitable and has offered some great advise as I am looking to relocate into the area. I genuinely hope when I find the right place that it's ok the market with FBM as I have confidence the conveyancing will be just as professional and brilliant as the searching .
Vicky · 12 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Vicky! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 4/5
GoogleWe would like to thank Isabella for her patience in waiting for us. We had a nightmare journey from Rosebush due to main road closure and diversions we would never like to do again!!! We telephoned the office to let Isabella know we would be running late and when we arrived she made us feel welcome.
Jocelyn · 11 September 2026
Agent replied · 21 September 2026
Thank you so much for your lovely review! 😊 We’re delighted to hear that Bella made you feel so welcome, especially after such a difficult journey from Rosebush. We completely understand how frustrating road closures and diversions can be!
At FBM, we always aim to make every property experience as smooth and welcoming as possible, and it’s wonderful to hear that Bella was able to put you at ease. We really appreciate you taking the time to share your experience and wish you all the very best with your property journey in Pembrokeshire! 🏡
★★★★★ 5/5
GoogleI could not be happier. From start to finish, Simply Let have been fantastic. Gemma and Julia supported me throughout the entire process including viewing, referencing and move in- it’s been completely stress-free. I will be recommending them to anyone looking to rent a property as the way they do things is ‘simply’ the best. Thank you Simply Let!
Madison · 15 August 2026
Agent replied · 16 August 2026
Maddison, what a lovely review! I called us 'Simply Let' as I wanted to make letting as simple as possible & it is super to read that despite all the compliance these days you still found the process smooth.
Enjoy your new home!
Jacky & Team Simply
★★★★★ 5/5
GoogleA big thank you to Isabella for dealing with our house purchase. She was very professional and quick to respond to our questions to the vendor, and negotiating the price too. This allowed us to have our offer accepted within about an hour. She also met us at the property for a viewing, so the consistency was great.
Matthew · 28 April 2026
Agent replied · 7 September 2026
Thank you so much for your wonderful 5-star review Matthew! ⭐ We’re absolutely delighted to hear that Isabella made such a positive difference to your house purchase.
Buying a property can be a fast-moving process, so being responsive, keeping communication clear and making sure our buyers’ questions are answered quickly is really important to us. It’s fantastic to hear that Isabella was able to liaise with the vendor, negotiate on your behalf and help get your offer accepted within around an hour - what a result! 🏡
We’ll be sure to pass your lovely feedback on to Isabella. Thank you for choosing FBM to help with your purchase, and we wish you all the very best in your new home! 💚
★★★★★ 5/5
GoogleIsabella was a god send and went over and above her duties to help us through a long stressful sale. This would probably not have gone through without her hard efforts.
I would highly recommend FBM as agents in general but Isabella was such a massive part of our journey.
Wendy · 24 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Wendy! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleI had Katie as my agent when selling my home. I cannot recommend her highly enough. At first meeting we discussed my aims and wants and she nailed the value of the property. Her knowledge of the area meant I had a very quick sale with no fuss. She communicated with me thoughout the process and answered all my questions, even the one i felt silly asking. I would and will happily recommend Katie to anyone looking to buy or sell.
Dewi · 3 July 2026
★★★★★ 5/5
GoogleI am a new tenant with Simply Let, Gemma has been so helpful and walked me through the whole process, always on hand to answer any queries. Everyone has been so friendly and professional.
Would 100% recommend and look forward to many years with them.
Sally · 16 July 2026
Agent replied · 16 August 2026
Sally, thankyou for your positive feedback about Gemma & my teams communication & professionalism throughout your tenancy set up. We hope you are enjoying your new home 🏡
Jacky
Owner of Simplyletdorset.co.uk
★★★★★ 5/5
GoogleIsabella has shown me around a number of properties in the Tenby area and has always been kind, responsive and quick to find the answer to any questions for me. Thank you so much for your support in helping me find my new home!
Daniel · 7 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Daniel! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleBella was amazing very knowledgable of local area. Very friendly and welcoming during our viewing. She arrived early during winter to make sure the property we viewed (although empty) was warm and smelled lovely when we arrived. 5 stars
Jason · 24 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Jason! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleViewing, help and knowledge of property was great. Leigh went out of his way to locate keys to view the apartment. Courteous and respectful
Julie · 23 September 2026
Agent replied · 30 September 2026
Thank you so much for taking the time to leave such a lovely review Julie! We’re really pleased to hear that you had a positive experience with Leigh when viewing the apartment.
It’s fantastic to hear that his knowledge of the property was helpful and that he went out of his way to locate the keys so you could go ahead with your viewing.
We’ll make sure your kind words are passed on to Leigh, particularly your comments about how courteous and respectful he was. Thank you again for choosing FBM and for taking the time to share your experience with us. 😊
★★★★★ 1/5
GoogleI have had to complain about some of there tennants about noise they are making constantly the company have been unhelpful and quite abrupt and rude in there replying,they are obviously going to do nothing about it plus there tennants had a leak which came into our property,this company sent some one round eventually,they ran the water and said every thing is fine, totally ignoring all the water stains on our ceilings so they were called back because it got worse,we had to get the freeholder involved and the landlord of the property involved because they were taking so long to fixe a simple problem and still they took there time to fix it,with no apologies,no attempt to to say sorry or try and pay for damages,i can say they can not be trusted, not sure what they actually do for there money they take off people and I have e,mails that have been sent back and forth aswell and now they lied to there tenants saying we were saying they were playing loud music at 2am and banging around when I never said anything like that,they nearly made our situation much worse must by lying ,what i actually had said was there water pump was going none stop during the day and at 2am it was going none stop and woke me up,so I said theyneed to get some one to fix it,thank god the neighbours had reported it all ready, i dont know why they lied
David · 26 July 2026
Agent replied · 16 August 2026
David, this is a totally unfair review & I will report it to google. We have 54 emails in a thread from you ( & around 25 more from your partner on various threads as neighbours) chatting over a leak that has been fixed, a ceiling that needed to fully dry before the freeholder can get insurance to pay, a noisy shower pump when the shower is in use & children being children & sometimes jumping around. We have suggested you chat to your neighbours to rectify any noise politely as it happens as living in a flat it is key that everyone communicates. We have also asked you to log any noise & record it & send us logs once a month if you have issues after communicating. To slate my company & team is therefore totally unfair. Jacky Owner
★★★★★ 5/5
GoogleWe are so grateful that we chose FBM Estate Agents in Haverfordwest to sell our house.
Having invited a number of agents to value our property, the FBM team were standout genuine and not hard sell like most of the others.
When Adam Jones joined the team, he chose our property to be one of his prime focused properties.
It was such a pleasure to liase with such a hard working, proactive and professional person who constantly demonstrated his passion to achieve a sale for us.
The entire team including Stephanie, Grace, Ceri and Sam were always accessible and helpful with their advise.
When we received an offer on our house, Karolina the delightful Sales Progressor was extremely efficient, polite and informative.
She proactively contacted us on a regular basis to update us on how our sale was progressing.
I cannot recommend FBM highly enough.
Diolch o galon.
P · 29 March 2026
★★★★★ 5/5
GoogleWe have been very impressed with FBM so far. Both Leigh and Charlotte have been brilliant! Leigh valued our house initially and spent time explaining the whole process to us and also assisted with our first viewing. And Charlotte who took the photos, did such a brilliant job, capturing the best aspects of our garden which we feel is a real asset to the property despite the 30 degree heat! They have maintained contact with us, updating us of any interest and providing feedback on how our first viewing went. They are both professional, friendly and approachable. Thanks guys.. you are both a real asset to FBM!
Mark · 20 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Mark! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 1/5
GoogleVery unhelpful,even when we had a leak and lots of noise and anti social noise nuisance.No help at all and do not care.answer very rudely back and never sort anything.We had to let our freeholder know about issues as they were not sorting anything.we had to wait for the leak to be worse for awhile before it was sorted and only due to my other half knowing the problem but yet the soo called plumber they haf did not sort it or know or want to do anything that they used.it wrecked our insides and they did not care at all.Just like the temants that cause on purpose stuff and I am surprised our ceiling hasn't come down yet.it is more than just normal stuff and they just don't sort out anything.The hard floor in a flat and loads of time of the day problems .they just reply with no care or rudeness instead of doing they're job even from the start.poor company they're false promises of they're fake caring and listening.
Karen · 16 July 2026
Agent replied · 16 August 2026
Karen, as a neighbour of one of my lets this is very unfair. I have around 40 emails from you & have replied every time. You & David have now chatted to my tenants to resolve issues & there was no antisocial behaviors, just some noise from a 3 year old child & a shower pump to which a plumber has been called. Please reconsider what you have written & I shall report this to google. JACKY OWNER
★★★★★ 5/5
GoogleThe Tenby team are always good and Charlotte has been informative and helpful , answering all my questions promptly and obviously enjoys her role in the property sales world.
Delyth · 30 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Delyth! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleI would be very happy to recommend Bella and Fbm as an estate agent. They marketed the property very well and Bella was always available to speak to.
Jackie · 14 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Jackie! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleLeigh was knowledgeable and helpful during the showing of a property today. He answered all our questions honestly and succinctly.
Andrew · 29 August 2026
Agent replied · 7 September 2026
Thank you so much for taking the time to leave us such lovely feedback Andrew! It’s great to hear that Leigh was knowledgeable and helpful during your viewing and took the time to answer all of your questions clearly and honestly.
We know that viewing a property is an important part of the buying journey, so providing straightforward, helpful advice and making sure you have the information you need is really important to us. We’ll be sure to pass your kind words on to Leigh! 🏡
★★★★★ 1/5
GoogleVery little contact from FBM. Emails not responded to and answerphone messages not returned. Very disappointed with FBM Tenby. In the past we've used FBM Pembroke and had a much better experience.
John · 18 May 2026
Agent replied · 7 September 2026
Thank you for taking the time to share your feedback John. We’re very sorry to hear that your experience with our Tenby office has been disappointing, particularly regarding the lack of communication and returned messages. This is certainly not the level of service we aim to provide.
We completely understand how frustrating this must have been, especially as you have previously had a much more positive experience with our Pembroke team. This is certainly not the level of service or communication we want any of our clients to receive.
Your feedback is important to us, and we would really appreciate the opportunity to look into this further and understand what has happened. Please contact us directly so we can address your concerns properly and see if there is anything we can do to put things right.
Thank you again for bringing this to our attention.
★★★★★ 5/5
GoogleCharlotte was very knowledgeable about the property and very professional in her dealings with my viewing
Gaynor · 5 September 2026
Agent replied · 7 September 2026
Thank you for taking the time to leave us such lovely feedback! It’s great to hear that Charlotte was knowledgeable about the property and made your viewing a professional and positive experience.
We’ll be sure to pass your kind words on to Charlotte. Thank you for choosing FBM to help with your property search, and we hope to see you again soon! 🏡
★★★★★ 5/5
GoogleCharlotte was very friendly and knowledgeable about the property. Answered all the questions we asked . 10 out of 10 could not asked for anymore.
Suzanne · 15 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Suzanne! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleWe are looking to relocate and contacted FBM Haverfordwest at short notice. Martin was very accommodating and enabled us to view a potential property . He was very approachable and knowledgeable about the property and the local area . I will definitely be using FBM to assist us in our search in future. Thank you Martin and FBM.
Joe · 29 May 2026
★★★★★ 5/5
GoogleIsabella has been very helpful with a viewing and following up on questions we’ve had for the vendor. Great service FBM!
Emily · 22 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Emily! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleCharlotte was very professional, very friendly and extremely knowledgable about the property. It was a pleasure to be shown around.
DONALD · 23 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Donald! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
