Trusted Agent profile
Verified
★★★★★
185 reviews across 3 platforms
St Julian Street, Tenby SA70 7AS
FBM's Tenby office at St Julian Street is rated 4.8 out of 5 across 185 reviews on three platforms, including 92 Google reviews rated 4.8. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of ...Read all 7 from sellers
Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and ...Read all 77 from buyers
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including Rightmove & Zoopla. You’re in safe hands with FBM.
Every review we hold for the Tenby office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte was very helpful, patient and knowledgeable when showing us around yesterday. Thank you
Thank you so much for your kind review Peter! We’re delighted to hear you had such a positive experience with the Tenby team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
5/5
GoogleFrom start to finish Katie has been amazing, couldn’t recommend her enough!! She made me feel at ease from the beginning and she was very helpful throughout the whole process. Thank you for all your help. 10/10 service and we wish you all the best!
5/5
GoogleFBM have been very proactive and attentive, working above and beyond. Adam is courteous, intelligent and diligent and always keeps me fully updated, by phone and whatsapp. The buyers/viewers also like him, he's great at showing people the special elements of the properties. Thank you!
5/5
View AgentsAgent’s review
Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and allowed you space and time to view the property which is needed when considering it as your forever home. She answered all our questions and really did the seller and their home a great service with her positivity about the property. Many thanks for taking us around!
Dear Liz Gwilliam, We are thrilled to hear about your positive experience with Steph. Her professionalism and dedication to providing exceptional service truly reflect our commitment to assisting clients in finding their forever homes. We greatly appreciate your kind words and are pleased to have been part of your journey. Thank you for choosing us, and we look forward to supporting you in any future property ventures.
5/5
GoogleAdam has been exceptionally pro active and quick to answer any question or query. From the very start he’s made both my husband and I feel very relaxed and comfortable. I couldn’t recommend him highly enough.
5/5
GoogleI would like to thank Katie, for her professional assistance with purchasing a Bungalow at Whitlow, Saundersfoot. Katie was very informative when showing us around the property, unfortunately did not get the property. Katie rang later to …
5/5
View AgentsFBM - Tenby - Estate Agent Niamh Gardener
Niamh Gardener from FBM Tenby managed the sale of the property (which my wife and I purchased) on behalf of the Vendor. Niamh was extremely professional and competent and dealt with all of my queries without delay. The sale was completed very promptly. I am sure that Niamh fulfilled a very important role in this regard. Niamh is a great asset to FBM and, notwithstanding how early on Niamh is in her professional career, she is an outstanding member of FBM's staff.
Dear Mark, Thank you for taking the time to share your experience with Niamh and FBM Tenby. We pride ourselves on professionalism and prompt service, so we're delighted to hear that Niamh exceeded expectations. We’ll ensure your kind words reach her. We appreciate your commendation and are thrilled to have helped with your purchase. Warm regards,
5/5
GoogleI can't thank Katie (Davies) enough for the fantastic way she handled my sale. No home sales are easy, but there seemed to be a lot of hurdles with mine - all from outside sources. …
5/5
View AgentsSt Florence sale
Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of the market. She was available and working from 8am to 9 pm some days and always happy to engage and help any way. The other staff Callum and Charlotte were also helpful. Have recommended FBM to friends and they sold their house immediately. Would recommend the team to anyone selling or buying. You will get first class service.
5/5
View AgentsFantastic agent
Steph was amazing. We were provided relevent information and had space to view however at same time Steph was on hand to answer queries. Anything she was unable to answer she followed up in a later telephone call. I have viewed many and feel Steph was the best by far. Thank you for the viewing and accomodating our numerous queries. Would definitely give more stars if I could
Dear Debbie Phillips, Thank you so much for your glowing review! We are thrilled to hear about your positive experience with Steph and the service she provided. Our team is dedicated to offering informative and comfortable viewings while being available for all queries. Your feedback is greatly appreciated, and we're here to assist you further whenever you need us.
5/5
View AgentsProfessional and friendly agent.
Isabella is excellent, she didn't come across as pushy or overly salesy but was helpful, professional and she understood both the buyer and the seller's positions. Very very good and positive experience.
Dear Martina, Thank you for your wonderful feedback! We’re thrilled to hear that Isabella provided you with a positive experience and effectively balanced the needs of both buyer and seller. Your kind words inspire us to continue delivering exceptional service. If you need any further assistance, please don’t hesitate to reach out! Best regards,
5/5
GoogleAdam was incredibly helpful on our viewing of two properties, providing insights and expertise. We will definitely stay in touch during our search. Couldn’t have asked for a better person to show us round.
5/5
GoogleWe met Katie Davies when she was handling the sale of the house we now live in. She struck us as friendly, knowledgeable and enthusiastic at that first viewing. But she went well beyond that during the following months by continuing to liaise with all parties to the sale and provide information and updates at a time when we felt very in the dark. She takes her work seriously and has a very professional approach whilst remaining approachable and reassuring. Needless to say we were very impressed and wish Katie well in her career.
5/5
GoogleSimply Let have been great to deal with. They have taken the stress out of letting our property and have been very polite, informative and helpful through the entire process. They also helped us achieve a fair rental value. I would highly recommend.
This is super landlord feedback, thankyou!
5/5
GoogleExcellent viewing with Adam. 2nd property we've viewed and each time Adam has been courteous and very knowledgeable. Refreshing to find an honest and well informed estate agent.
5/5
GoogleI wanted to say how professional and exceptionally helpful Sam was with arranging viewings for a property that I was interested in. He responded to emails efficiently and professionally and provided a highly professional service. He is an asset to FBM. Thank you, best wishes, Dan
5/5
View AgentsOak hill cottage
Charlee is a complete professional. She found us the perfect property, told us as soon as it was listed. She met with my husband as I could not attend and she thoughtfully sent us a video of the property so I could see it. We absolutely love and want this property! We have reduced the price on ours to sell it quicker so we have a chance. Thank you Charlee
5/5
GoogleBella was great at showing us around, infirmative, approachable, helpful and polished. Adam was friendly and professional to start the process too.
5/5
GoogleWe’re currently trying to buy our first home and Adam at FBM Haverfordwest has been absolutely fantastic the whole time, going above and beyond to help us on our journey. Many thanks to him for his great service and hospitality
5/5
GoogleGrace was amazing, professional and knowledgable - super helpful and was there for us every step of the way! Wanna also give a shout out to Sam who was kind and easy to communicate with. Thanks FBM!
5/5
GoogleVery many thanks to Will, he was so helpful with the buying of our new property.Nothing was to much trouble, and kept us in touch with the progress of the sale, which only took 7 weeks and one day. We are so pleased how everything went so smoothly and efficiently.
Dear Joe, Thank you for sharing your positive experience with Will. We greatly appreciate the opportunity to assist you with your property purchase. It's wonderful to hear that the process was smooth and efficient, and that we were able to keep you well-informed throughout. Your satisfaction is of utmost importance to us, and we look forward to assisting you again in the future. Warm regards, FBM
5/5
GoogleExcellent service throughout my tenancy so far. The team are always approachable, communicative and proactive in resolving any issues quickly. I appreciate how smooth and well organised everything is and I'd happily recommend them to others.
Kevin, Thankyou for this review. We work hard in the background to keep organised, especially at busy times, like now with the renters rights work needed. Thanks for being a model tenant & keeping your home immaculate too, as we really look forward to doing perfect inspections on homes like yours. Jacky Owner
5/5
GoogleAdam and Amy were great when we purchased our first home! Would highly reccommend! Diolch!
5/5
View AgentsCharlotte Dudley FBM Narberth
Charlotte was very friendly, welcoming and professional. She was well prepared and had a lot of knowledge of the property and the process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
FBM's Tenby office has 185 reviews across three platforms: 92 on Google, 8 on Facebook, 85 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
FBM Tenby is rated 4.8 out of 5 across all 185 reviews, and 4.8 out of 5 on Google from 92 reviews, checked 9 October 2026.
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Susan wrote: "Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of ..."
77 reviews from buyers, rated 4.9 out of 5 on average. For example, Liz wrote: "Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and ..."
FBM Tenby, St Julian Street, Tenby SA70 7AS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
