5/5
View AgentsHonest review
Leigh as always very honest and professional. I would always choose FBM estate agency.
Trusted Agent profile · Tenby
Verified
FBM Tenby reviews
★★★★★
185 reviews across 3 platforms
St Julian Street, Tenby, SA70 7AS
FBM's office in Tenby, at St Julian Street, is rated 4.8 out of 5 across 185 reviews on three platforms, including 92 Google reviews rated 4.8.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers7 reviews
Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of ...Read all 7 from sellers
Buyers77 reviews
Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and ...Read all 77 from buyers
About FBM Tenby
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including Rightmove & Zoopla. You’re in safe hands with FBM.
Reviews
Every review we hold for the Tenby office, from every platform, shown as written. First names only.
View Agents4.5/5
View Agentsright place to be
staff are very accommodating and informative.
Agent replied · 10 November 2025
Dear Lea Alejaga, Thank you for your kind review! We're delighted to hear that you found our staff accommodating and informative. We continuously strive to enhance our client experience, and your feedback motivates us to keep improving. If there's anything further we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards
5/5
GoogleCharlotte arrived on time and was a delightful person. She was insightful and informative. She showed us around the property and agreed with our comments and was able to provide accurate answers to any questions we put to her.
5/5
View Agentshome viewings
I’ve veiwed a few properties with Vanessa . Always helpful and professional . Hopefully I’ll find my forever home .
5/5
View AgentsCharlotte
Charlotte was professional and very kind,thankyou
5/5
GoogleAdam showed us a property. He was professional and knowledgeable, an asset to the agency!
5/5
View AgentsCharlotte Clark
Charlotte has been brilliant. Really helpful and knowledgeable.
5/5
View AgentsFBM -excellent service
Vanessa showed me two 2 properties She was very knowledgeable and professional with a fabulous outgoing personality
5/5
View AgentsGreat agent
Steph is fantastic, very helpful and knowledgeable with a bit of humour chucked in there.
5/5
GoogleIsabelle very welcoming and polite unfortunately the property was not entirely suitable as we have two dogs and didn’t realise the outside area was not secure
5/5
GoogleA great Estate Agents to deal with. No messing about, viewings are booked and the Agent has all the information to hand when you arrive at the property. Thank you, Charlotte, really appreciate you assisting me in finding my dream home!!
5/5
View AgentsBrill
Brill would recommend to anyone
4/5
View AgentsKilgetty Heights
Leigh waited for me as I was late. He graciously accepted my apology and gave me a tour of the property . A true true proffesional!
5/5
View AgentsSnooty Fox viewing
It was pleasure to meet with Charlotte today. Excellent people skills. She was informative and answered all our questions.
Agent replied · 11 November 2024
Dear Lynn Lidster, Thank you for your kind words and five-star review! We are thrilled to hear about your positive experience with Charlotte. Our team takes pride in providing excellent service, and we’re glad we could assist you. Should you have any more questions, we're always here to help! Best regards,
4.8/5
View AgentsGood experience
Efficient, friendly, informative, helpful. Very good indeed
Agent replied · 1 May 2025
Dear Robert, Thank you for your positive feedback and the fantastic four-star rating. We are thrilled to hear that you found our service efficient, friendly, informative, and helpful. Our team is dedicated to providing very good service indeed, and it's wonderful to know we've succeeded with your experience. We look forward to assisting you again in the future. Warm regards, FBM
5/5
FacebookThe flat I purchased was through FBM, Tenby and from first viewing through to completion everyone there was professional, helpful, friendly, proactive and knowledgeable. They are true professionals, are in the premier league of Estate Agents, and I would recommend them fully. Thank you all for your help. Derek
4.7/5
View AgentsVanessa is very helpful
Lovely agent, keeps us informed and is always happy to help.
5/5
View AgentsPolite Agent
Really nice person who showed us around the property, had great knowledge of the property too.
5/5
GoogleFBM were efficient, friendly and we have been kept up to date on everything that is happening. Thank you for the great service you provide
3/5
GoogleI rented a property through FBM and the communication was first class, staff very helpful, approachable and friendly. Whole process went very smoothly. T
4/5
View AgentsViewing today
Agent arrived promptly and showed us around. She was friendly met us with a smile and shook our hands to introduce herself.
5/5
View AgentsSuper Charlotte
We met Charlotte for the first time and immediately felt at ease and confident that she is the person to find us our new home.
4.8/5
View AgentsSelling the property 8, Bridge Hill Narberth
All staff very friendly, helpful, approachable and professional
Agent replied · 13 November 2024
Dear Suzanne, Thank you so much for your kind words and the lovely review. We are thrilled to hear about your positive experience with our team. It is always our aim to be friendly, approachable, and professional. Your feedback is greatly appreciated, and we look forward to assisting you in any future property needs. Warm regards,
5/5
View AgentsReview of visit as requested
A very good reception at the property.Awaiting our arrival.Very pleasant attitude and knowledgeable
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about FBM Tenby
How many reviews does FBM Tenby have?
FBM's Tenby office has 185 reviews across three platforms: 92 on Google, 8 on Facebook, 85 on View Agents.
What is FBM Tenby's rating?
FBM Tenby is rated 4.8 out of 5 across all 185 reviews, and 4.8 out of 5 on Google from 92 reviews.
What do sellers say about FBM Tenby?
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Susan wrote: "Charlotte always gives 150% to both buyers and sellers. She has been a pleasure to work with. She is both friendly and professional very a great knowledge of ..."
What do buyers say about FBM Tenby?
77 reviews from buyers, rated 4.9 out of 5 on average. For example, Liz wrote: "Steph was - by far - the most professional sales negotiator we have dealt with whilst looking for our next home. She was very knowledgeable, friendly and ..."
Where is FBM's Tenby office?
FBM Tenby, St Julian Street, Tenby, SA70 7AS.
