Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChase Buchanan are team of friendly…
Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.
NinaManda · 11 April 2024
Agent replied · 24 August 2024
Hi Nina, thanks for sharing your experience with Roman and the team. We're thrilled to hear they supported you through the process of finding your perfect property. Wishing you all the best and happiness in your new home!
★★★★★ 5/5
TrustpilotI'm extremely happy with service…
I'm extremely happy with service provided by Lorenc helping me to find the perfect property.Many thanks to Lorenc and his team .
Rodolfo · 8 February 2024
Agent replied · 24 August 2024
Hi Rodolfo, congratulations on your new home, we're delighted to hear Lorenc and the team assisted you with this. Should you need anything in the future, please do not hesitate to get in touch again. Wishing you all the best!
★★★★★ 5/5
GoogleJoel Kramer from the Teddington branch was the first lettings negotiator we spoke with and he was impressive from the start and throughout the many weeks of being in contact. He was always prompt, efficient, courteous and flexible to our needs. These days, when the majority of people rely on written communication, it was lovely to get phonecalls about new properties. I wish him a great future. He's an asset to the company.
Claudia Murg
We · 16 October 2023
Agent replied · 12 June 2024
Hi Claudia
Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot.
Best regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotCandace has workee with with us for a…
Candace has workee with with us for a long time in trying to secure a property in the area we wanted to live. Despite failing with our first property she was able to help and find another property that would work for us, so we are really appreciatitive of her support and helping us on our journey :)
Mark · 11 September 2024
Agent replied · 23 October 2024
Hi Mark, thank you for your review and congratulations on finding a new home! It's great to hear that Candace was on hand throughout the process and found you an alternative in the end. Best wishes!
★★★★★ 1/5
TrustpilotReally disappointed
Really disappointed. Right from the get go they were abrasive and neglectful. They only care about the sale, nothing else. There is zero customer care. I asked them numerous times to call me first if they had a potential viewing rather than emailing me. It took about 8 attempts to get this across. One of the sales team admitted to me that their standards had dropped. It seems there is no communication between the sales people, and after 2 weeks of the house being on the market they were hassling me to lower the price. Once we took it off the market they still booked viewings. After 2 weeks it was still live on the web and the sign is still up! It was a stressful and bad experience and because of that we’ve taken it off the market.
Fiona · 8 June 2021
★★★★★ 5/5
GoogleEveryone at Chase Buchanan has been so helpful with the purchase of our new home, especially Danielle who has made the whole process run smoothly . We would definitely recommend them.
Clare · 13 June 2023
Agent replied · 12 June 2024
Dear Clare,
Thank you for your lovely review for Danielle, she will be thrilled to read this. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience.
Thank you for your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotKris was very helpful
Kris, was very helpful throughout the purchase. I would definitely recommend the Chase Buchanan Hampton Hill Team.
Paul · 2 January 2026
Agent replied · 25 January 2026
Thank you for your fantastic review, Paul! We're thrilled to hear that Kris provided you with excellent support during your purchase. Your recommendation means a lot to us, and we look forward to helping you again in the future!
★★★★★ 5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Rajiv · 29 February 2024
Agent replied · 24 August 2024
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
★★★★★ 5/5
GoogleJoel has been helpful and accommodating. We are really happy with the apartment we found. Brilliant.
Lau · 15 May 2024
Agent replied · 12 June 2024
Hi Lau,
Thank you for taking the time to write a great review and share your experience with Joel. Its great to hear how accommodating and helpful he was.
We wish you all the best.
Chase Buchanan
★★★★★ 4/5
GoogleI got a great service from Milestone. Particular thanks to Jenna who was very helpful in setting up my tenancy. When I had to alter my move-in date, Jenna did an excellent job in running it by the landlord and ensured my move was a smooth one. Thanks Jenna!PositiveResponsiveness, Quality, Professionalism
Tommotom73 · 13 June 2020
Agent replied · 12 June 2024
Dear Mr Thompson,
Thank you for taking the time to leave us a 5 star review! It's always a pleasure to read such positive comments about my staff.
Do not hesitate to contact us in the future!
Kind regards,
Lianne Gregory (Lettings Manager)
★★★★★ 5/5
GoogleSpecial thanks to Joel in Teddington for guiding me throughout my rental search. Superstar service.
Taleen · 11 August 2025
★★★★★ 5/5
TrustpilotGreat experience!
Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!
Jacob · 1 May 2024
Agent replied · 24 August 2024
Hi Jacob, it's great to see that you had a smooth experience with Roman and wish you all the best for the future!
★★★★★ 5/5
GoogleI can’t recommend Milestone enough, specifically Lucy who has pretty much held my hand through the whole buying process! She was just brilliant and I can’t thank her enough for keeping everyone on track, keeping me calm and helping me secure the property i fell in love with! Thanks Lucy
S · 13 June 2020
Agent replied · 12 June 2024
Thank you so much for your kind words which we all appreciate here at team Teddington. It is always a pleasure to read such lovely words regarding my staff, i am delighted Lucy could've helped the process to be as on track as possible and stress free for you!
We wish you all the best in your new home!
Kind regards,
Michael Peacock
Director
★★★★★ 5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Mr · 12 November 2024
Agent replied · 22 December 2024
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
★★★★★ 5/5
TrustpilotMolly Smith - A credit to Chase Buchanan
As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.
Sheila · 12 March 2024
Agent replied · 24 August 2024
Hi Sheila, thank you for taking the time to leave a review for Molly. She'll be delighted to read this and we're happy to hear that she's on hand for anything that arises. Please let us know if you need anything else.
★★★★★ 5/5
GoogleJoel Kramer is friendly, helpful and considerate person. Cannot complain at all, great customer service! Would highly recommend ChaseBuchanan and Joel.
Maria · 15 December 2023
Agent replied · 12 June 2024
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Pelham · 7 April 2024
Agent replied · 24 August 2024
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
★★★★★ 5/5
GoogleJoel was very professional when showing us around, and through the whole process
James · 13 May 2024
Agent replied · 12 June 2024
Hi James,
Thank you for the great review. We are glad Joel was so professional throughout the whole process.
Should you require any further assistance, we will be happy to help.
Best Wishes
Chase Buchanan
★★★★★ 5/5
GoogleJoel has been extremely helpful, would recommend !
Bella · 10 August 2024
Agent replied · 24 August 2024
HI Bella, thank you for the great review! We are so glad Joel was helpful. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
GoogleWe would like to thank the entire Chase Buchanan family, especially Jenna, for supporting us in our home rental process.
Gökhan · 15 December 2023
Agent replied · 12 June 2024
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleExcellent service, especially from Joel who I dealt with. He was very forthcoming and professional and well informed when viewing flats.
Ingo · 22 October 2025
Agent replied · 12 November 2025
Thank you for your kind words, Ingo! We're thrilled to hear you had such a positive experience with Joel. Our team strives to provide the best service, and it’s great to know that it made an impact during your viewings. We appreciate your feedback!
★★★★★ 5/5
GoogleAs a buyer you don’t get to chose the estate agents - but Chase Buchanan Teddington we’re fantastic, especially Danielle who really helped ensure a smooth process
Tynan · 13 June 2023
Agent replied · 12 June 2024
Dear Tynan,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleThanks Leanne and Jenna, whom help us get a really excellent property, it clicked almost every box and we were able to take it off the market and agree a deal in 1 only 48 hours.PositiveResponsiveness, Professionalism
Luis · 13 June 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave this wonderful feedback. We really appreciate it!
★★★★★ 5/5
GoogleMy first time renting & Joel was so helpful and supportive during the whole process of finding my property. Highly recommend!!
Shannon · 26 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
