Trusted Agent profile · Teddington
★★★★★
765 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.6 out of 5 across 765 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleJoel has been helpful and accommodating. We are really happy with the apartment we found. Brilliant.
Hi Lau, Thank you for taking the time to write a great review and share your experience with Joel. Its great to hear how accommodating and helpful he was. We wish you all the best. Chase Buchanan
4/5
GoogleI got a great service from Milestone. Particular thanks to Jenna who was very helpful in setting up my tenancy. When I had to alter my move-in date, Jenna did an excellent job in running it by the landlord and ensured my move was a smooth one. Thanks Jenna!PositiveResponsiveness, Quality, Professionalism
Dear Mr Thompson, Thank you for taking the time to leave us a 5 star review! It's always a pleasure to read such positive comments about my staff. Do not hesitate to contact us in the future! Kind regards, Lianne Gregory (Lettings Manager)
5/5
GoogleSpecial thanks to Joel in Teddington for guiding me throughout my rental search. Superstar service.
5/5
TrustpilotGreat experience!
Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!
Hi Jacob, it's great to see that you had a smooth experience with Roman and wish you all the best for the future!
5/5
GoogleI can’t recommend Milestone enough, specifically Lucy who has pretty much held my hand through the whole buying process! She was just brilliant and I can’t thank her enough for keeping everyone on track, keeping me calm and helping me secure the property i fell in love with! Thanks Lucy
Thank you so much for your kind words which we all appreciate here at team Teddington. It is always a pleasure to read such lovely words regarding my staff, i am delighted Lucy could've helped the process to be as on track as possible and stress free for you! We wish you all the best in your new home! Kind regards, Michael Peacock Director
5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
5/5
TrustpilotMolly Smith - A credit to Chase Buchanan
As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.
Hi Sheila, thank you for taking the time to leave a review for Molly. She'll be delighted to read this and we're happy to hear that she's on hand for anything that arises. Please let us know if you need anything else.
5/5
GoogleJoel Kramer is friendly, helpful and considerate person. Cannot complain at all, great customer service! Would highly recommend ChaseBuchanan and Joel.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
5/5
GoogleJoel was very professional when showing us around, and through the whole process
Hi James, Thank you for the great review. We are glad Joel was so professional throughout the whole process. Should you require any further assistance, we will be happy to help. Best Wishes Chase Buchanan
5/5
GoogleJoel has been extremely helpful, would recommend !
HI Bella, thank you for the great review! We are so glad Joel was helpful. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
GoogleExcellent service, especially from Joel who I dealt with. He was very forthcoming and professional and well informed when viewing flats.
Thank you for your kind words, Ingo! We're thrilled to hear you had such a positive experience with Joel. Our team strives to provide the best service, and it’s great to know that it made an impact during your viewings. We appreciate your feedback!
5/5
GoogleWe would like to thank the entire Chase Buchanan family, especially Jenna, for supporting us in our home rental process.
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. Kindest regards, Chase Buchanan
5/5
GoogleAs a buyer you don’t get to chose the estate agents - but Chase Buchanan Teddington we’re fantastic, especially Danielle who really helped ensure a smooth process
Dear Tynan, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleThanks Leanne and Jenna, whom help us get a really excellent property, it clicked almost every box and we were able to take it off the market and agree a deal in 1 only 48 hours.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave this wonderful feedback. We really appreciate it!
5/5
GoogleMy first time renting & Joel was so helpful and supportive during the whole process of finding my property. Highly recommend!!
5/5
TrustpilotA simple request quickly handled
A simple request, friendly and quickly handled.
5/5
GoogleJoel was great at helping us swiftly organise our move in to our property. Always responded quickly to queries and was very helpful.
Many thanks for your 5* review Charles. Wishing you all the best! Kind regards, Chase Buchanan
1/5
TrustpilotThis review is for Chase Buchanan
This review is for Chase Buchanan - Exeter Estate Agents
We’re sorry to hear about your experience, Minhas. Your feedback is important, and we take concerns like yours seriously. We’re committed to delivering great service and ensuring fair treatment for all tenants, we apologise that we missed the mark on this occasion. Thank you for bringing this to our attention.
5/5
GoogleI found everyone at Milestone Teddington professional and helpful. The process of sale and purchase within Teddington was protracted and potentially stressful. Milestone made it as easy as was possible and were always there to deal with the wobbles of the chain.PositiveResponsiveness, Professionalism
Dear Colin, Thank you so much for your kind words which we all appreciate here at team Teddington. I am so pleased to hear we could make the process as easy as possible for you. If you do require any of our services in the future, please do not hesitate to get in touch. We wish you all the best in your new home! Kind regards, Michael Peacock Director Milestone Teddington (Chase Buchanan)
5/5
GoogleJoel was amazing. So lovely and kind. Would recommend to anyone looking for a flat.
Hi Irfan, Thank you for sharing such kind words regarding your experience with Joel. Best Wishes Chase Buchanan
5/5
GoogleGrateful to Joel for the incredible support with my move. Your help made the whole process so much smoother, truly appreciated!
Thank you for your wonderful feedback, Vinny! We're thrilled to hear that Joel provided you with exceptional support during your move. Making the process smoother for our clients is always our goal. Wishing you all the best in your new home!
5/5
GoogleA special thank you to Adele Basma of Chase Buchanan for your tireless energy and commitment in guiding us through our recent property transaction in Richmond, appreciated!
Many thanks for your 5* review Orlando. Wishing you all the best! Kind regards, Chase Buchanan
5/5
TrustpilotGreat experience!
Great experience!Nathaniel was very kind and attentive, understanding our needs, would highly recommend!
Hi Ellen, thank you for sharing your experience with Nathaniel. We really appreciate the feedback and recommendation. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
