Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Matthew · 5 December 2024
Agent replied · 22 December 2024
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
★★★★★ 5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Nitin · 7 March 2024
Agent replied · 24 August 2024
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
★★★★★ 5/5
GoogleI've been very happy with my dealings with Chase Buchanan thus far. Fast action, clear communication
Doran · 16 February 2026
Agent replied · 16 April 2026
Thank you for your fantastic feedback, Doran Vineyards! We're thrilled to hear that you appreciate our fast action and clear communication. Your satisfaction is our priority, and we look forward to continuing to provide excellent service.
★★★★★ 5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Richard · 11 March 2026
Agent replied · 4 June 2026
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleAyesha has been great with helping me with my property search!
T · 18 October 2024
Agent replied · 11 November 2024
Hi T, thank you for the great review. We are so glad Ayesha was helpful. Wishing you all the best.
★★★★★ 5/5
GoogleI really appreciate the staff especially Jenna and Oliver. They were very professional and took the time to answer my queries and requests. I would love to work with them again. Highly recommended. Keep up the good work. A big thank you from me and my family.PositiveResponsiveness, Quality, Professionalism, Value
Audrie · 25 August 2021
Agent replied · 12 June 2024
Dear Ms Velasco,
Thank you very much for your 5* review. We are very pleased to hear the Jenna and Oliver have looked after you so well - please do not hesitate to contact us if you need anything further!
Kind regards
Chase Buchanan
★★★★★ 5/5
GoogleJoel has been so great in helping us find a flat to rent. Nothing has been too much to ask and he has helped us to find the most amazing flat!
Jessica · 16 September 2023
Agent replied · 12 June 2024
Dear Jessica,
Thank you for your lovely review for Joel, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotDaniel Johns is a super star
Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
Samira · 15 February 2025
★★★★★ 5/5
TrustpilotEllie Hind was absolutely brilliant…
Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.
RD · 24 March 2025
★★★★★ 5/5
GoogleJoel at Chase Buchanan was amazing very responsive and informative. Sign up process was simple and easy. Highly recommended.
Matt · 22 May 2024
Agent replied · 12 June 2024
Hi Matt,
Thank you for writing a great review. We are so glad Joel was responsive and informative.
We appreciate the support and wish you all the best.
Kind regards
Chase Buchanan
★★★★★ 5/5
TrustpilotWe have been using Audrey at Chase…
We have been using Audrey at Chase Buchanan in Teddington Middlesex to look after our rentals over the past few years she is very professional and always so helpful when there are any issues to do with the rentals, her job is not an easy job to do (having dealt with other management companies over the years Audrey and all the staff at Chase Bucanon are excellent compared with the other agents that we have used in the past) so if you’re looking for someone to look after your rentals or any other things property related, I would highly recommend Chase Buchanan .
Kevin · 7 March 2025
★★★★★ 5/5
GoogleWe just moved a week before Christmas and Milestones have been brilliant. We mainly dealt with Ruth who went above and beyond to help us complete our sale and purchase. I was bowled over by her kindness and consideration throughout the whole process and in general the team were always helpful. Fabulous estate agents!
Jo · 13 June 2020
Agent replied · 12 June 2024
Hi Jo,
Happy New Year to you all! Thank you so much for your lovely words regarding the service you received from Ruth and the rest of the team here in Teddington, it’s always a pleasure to read such great feedback regarding any members of my team. We endeavour to go above and beyond for all our clients and we were all so happy to have you moved in before Christmas!
Wishing you all the best,
Michael Peacock
Director
★★★★★ 5/5
GoogleGreat service! Joel and his team have been very welcoming and helpful throughout the whole process. Highly recommended :)
Connor · 13 May 2024
Agent replied · 12 June 2024
Hi Connor,
Thank you for taking the time to write a review. We are glad Joel and the team were welcoming and helpful throughout the process.
Thank you for the support and all the best.
Chase Buchanan
★★★★★ 5/5
GoogleWe had the privilege to be helped by @Joel Kramer, @Chase Buchanan to find a property to rent. He was professional, responsive, easy to deal with and empathetic at a stressful time and in a very difficult rental market. He made it all so much easier and was great at representing both us a tenants and the landlords best interests. I would wholeheartedly, recommend seeking out Joel Kramer and the professional, caring and genuine team at Chase Buchanan, lead by @Aiden Lynch, the Area Sales Manager, who is also really fantastic to deal with! We would always go to Chase Buchanan as our first point of call when looking for a place to live.
Fiona · 18 July 2023
Agent replied · 12 June 2024
Dear Fiona,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotWhen I was looking for an estate agent
When I was looking for an estate agent, I asked three separate estate agents to come and value.
Customer · 11 January 2026
Agent replied · 24 August 2024
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Erin and the team. It’s great to know that their expertise and support made a difference during the sale process. We appreciate your trust in us and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Cosmoz · 10 April 2024
Agent replied · 24 August 2024
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
★★★★★ 5/5
TrustpilotAmazing!
Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.
TT · 1 November 2024
Agent replied · 22 December 2024
Hi TT, thank you for sharing your experience with Kris, Adele and the Hampton team. It was a pleasure to have assisted you throughout the process of purchasing your property. Should you need any help in the future, please do let us know.
★★★★★ 5/5
GoogleIt was a real delight dealing with Karen when we were buying recently in Teddington. A good listener who made sure that she understood our objectives and motivations and never tried to shovel everything/anything at us. During the transaction process she was very proactive by helping to push things along and solve issues as they arose. The rest of the team were also cut from the same cloth. Thank you to all!
Jeremy · 14 January 2024
Agent replied · 12 June 2024
Hi Jeremy,
Thank you for taking the time to write a great review.
We are glad Karen was proactive and solved any issues during your buying process. We hope you love your new house!
Best Wishes
Chase Buchanan
★★★★★ 5/5
GoogleFantastic experience in trying 'lockdown' times. Naj Fox went above and beyond not only selling our house but going out of her way to find us a suitable property. She was professional, committed, friendly and calm taking the stress out of the process. It all worked out! Thank you!
Jen · 13 June 2021
Agent replied · 12 June 2024
Hi Jen,
Many thanks for taking the time to leave a 5* review for Naj. We are always grateful for anyone taking the time to leave us feedback.
We wish you all the best and if you do ever require any of our services in the future, you know where we are!
Best wishes,
Milestone Teddington (Chase Buchanan)
★★★★★ 5/5
TrustpilotThank you Lorenc and the Chase Buchanan…
Thank you Lorenc and the Chase Buchanan Twickenham team for letting out my property. Their service is next to none.
Elton · 1 April 2024
Agent replied · 24 August 2024
Hi Elton, thank you for your feedback and letting your property through Lorenc and the Twickenham team. We're happy to have assisted and wish you all the best for this year.
★★★★★ 1/5
TrustpilotDisappointing
My partner and I were looking to rent out a garden flat. We told Chase Buchanan from the get go we also had a small house cat.We booked a viewing which I only got a phone confirmation for. I had to call them myself an hour before the appointment (while I was already getting dressed up) for them to let me know it had actually been cancelled.I agreed to rebook the viewing as we really liked the property. One hour before the scheduled, confirmed viewing (again, while I was getting dressed up and ready to leave the house), I was called by one of the agents who told me the landlord did not accept pets.Why was it confirmed in the first place? God knows. In hindsight, after seeing all these reviews, I am glad I didn’t get to sign any contract with them and never will.
Andreea · 25 July 2021
★★★★★ 5/5
TrustpilotAudrey Sawyer reference for 23 Castle Road lettings.
Hello Chase Buchanan, Audrey.
David · 29 April 2026
Agent replied · 4 June 2026
Thank you, David, for your wonderful feedback! We're thrilled to hear about your positive experience with Audrey and the team. Your trust over the years means a lot to us, and we’re glad to have been able to support you and your family. Wishing you all the best!
★★★★★ 4/5
TrustpilotRenting with ChaseBuchnan was awesome
Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.
Mr · 22 May 2024
Agent replied · 24 August 2024
Hi Mr Kumar, thank you for sharing your experience sin relation to finding a property with us. We're delighted to read that you found the process an easy one. Best of luck in your property search!
★★★★★ 1/5
TrustpilotWorst experience.
I have been dealing in property with various agents for over 20 years and this is by far my worst experience. Finally, after I gave written notice that I did not want to use Chase Buchanan's services they have gone ahead anyway and without my permission are now advertising my house online for a price that I haven't agreed to. I have repeatedly asked for all advertising to be removed but my requests have been repeatedly refused.
Sean · 23 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
