Trusted Agent profile · Teddington
★★★★★
765 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.6 out of 5 across 765 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly efficient communication
Highly efficient communication. Prompt and to the point with a clear understanding of queries
Thank you for your fantastic feedback, Siddharth! We're thrilled to hear that you found our communication efficient and clear. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
5/5
GoogleLucy held our hand through the whole process, from listing, to showing, taking offers, negotiation and all the way through exchange and completion. She was a pleasure to work with, keeping us in the loop all the time and available for advice whenever we needed it. Highly recommend Lucy and her team.PositiveResponsiveness, Quality, Professionalism, Value
Dear Kevin Thank you for this 5* review for Lucy. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotChase Buchanan provides an ExcellentService.
Chase Buchanan provides a very efficient service. Their property managers are professional and very prompt in addressing any issue with the property. My Property Manager Bijou Pasticheur is very reliable, trustworthy, firm and polite. Gets the job done always to my satisfaction.
5/5
TrustpilotExceptional service and property management
We have been with Chase Buchanan for over 4 years with them acting as our managing agent.
Thank you, William! We truly appreciate your kind words and are thrilled to hear about your positive experience over the past four years. Georgina and the entire team are dedicated to providing exceptional service, and it's wonderful to know we've met your expectations. Thanks for recommending us!
5/5
GoogleThanks Ayesha, always giving good advice and helped me with all my questions!
Hi Sharmin, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleGot my flat in Teddington very quickly, Ayesha was a great person to work with and would highly recommend
Hi Andrew, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleGreat service and super quick responses, especially Joel and Charlie, they have been working hard trying to find me the perfect property.
Hi Amer, thank you for great review. Its great to read how quick the team were to respond and have been working hard to fin you the perfect property. We hope you find your dream home soon!
5/5
TrustpilotReally good experience selling my…
Really good experience selling my bungalow, first person that viewed bought it. Sale was handled quickly and professionally and I was kept informed throughout!
Hi Moira, congratulation on the sale of your home. It's great to hear that we found you a buyer so quickly and everything went smoothly. Wishing you all the best for the future!
5/5
GoogleMany thanks to Lucy and the team at Chase Buchanan. Lucy recently helped us to push through our purchase against really tight deadlines. Communication was great throughout the process and we got regular progress updates from Lucy. Thanks once again for your great support.
Dear Greg, Thank you for this wonderful 5* review for Lucy. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotAyesha was exceptional
Ayesha was exceptional, found the right property in the right location, told me about the transport links, in and around Richmond. I would definitely use Chase Buchanan again just because of her service
Hi Abdur, thank you for taking the time to leave a review for Ayesha. It's lovely to hear that she found you the perfect property and provided you with vital info around transportation in the area. Wishing you all the best in your new home!
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYChase Buchanan Bath recently took over several properties from Fidelis. They have cost me a lot of money through mis- management.1. telling a decorator they could trash the carpets because they had got quotes for replacement. They had been told I was planning to keep most of the carpets.2. paying invoices when the work was incomplete and poorly done without checking contractors work3. losing inventories so the tenants moved out taking all the door furniture from the kitchen - not challenged at check out4. not passing on forwarding details so I can go to the county court for unpaid rent.5. Using poor contractors- repeatedlyTheir team leader thinks she can manage property maintenance in Bath while working from home in Worcester with kids screaming and running about in the background. The rest of the time she is 'in a meeting' so is very difficult to speak to and the people answering the phones are clueless, not even knowing what city you are despite calling the Bath number.Find another Agent.
Hi Nicky, we're sorry to see you have left this review. After looking into this further, we are aware that someone from our team has previously been in touch and addressed your concerns. Should you wish to discuss anything further, please feel free to contact us. We wish you all the best for the future.
5/5
TrustpilotAyesha has been great with my property…
Ayesha has been great with my property search, to taking down my specific requirements, to showing me the exact property I wanted. She has always been very friendly and patient throughout the process.
Hi Eleanor, thank you for taking the time to leave a review for Ayesha. It's great to read that she's helped you throughout your property search. Please feel free to reach out again in the future. Best wishes!
5/5
TrustpilotVery fast and thoughtful communication!
Very fast and thoughtful communication!Lauren from Richmond was wonderful at getting back to us and made our process of putting in an offer incredibly easy!!
Hi Mathia, thank you for your feedback. We're thrilled to read that Lauren made the offer process and easy one! Should you need anything else, please do let us know.
5/5
TrustpilotJust would like to say how professional…
Just would like to say how professional and helpful Maddie ponting was, she has great work ethic a great ambassador to chase buchannon
5/5
GoogleJenna at the Teddington branch has been an absolute superstar with our new home. Professional, reliable and went the extra mile for us, we really appreciate your hard work. Thanks so much Jenna!
Hi Penny, Thank you for sharing your experience on how professional and reliable Jenna was. We really appreciate the kind words and support. All the best. Chase Buchanan
5/5
TrustpilotWe was happy to work with Adele Basma…
We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her
Thank you, Stelica! We're thrilled to hear about your positive experience with Adele. Our team always strives to provide helpful and responsive service. We appreciate your kind words and look forward to assisting you again in the future!
5/5
GoogleAyesha was very helpful! Thank you for a great experience ❤️
Hi Amirah, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleBig thank you to Joel He's incredibly professional, responsive, and truly cares about his clients. Joel's expertise and guidance made the home-buying process a breeze. I couldn't have asked for a better real estate agent.
Hi William, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
TrustpilotAmazing Service
Ethan and Yasmine were so professional. Thank you Chase Buchanan Exeter for this amazing service.
Hi Ali, thank you for the great review, we appreciate the kind words. Wishing you all the best.
5/5
TrustpilotHighly recommended
Thank you Lorenc and Louis for helping me find a home. Very helpful throughout the whole process. Willing to respond to all my phone calls and queries. I totally recommend them!
Hi Artemisa, congratulations on your new home and thank you for leaving a review, Lorenc and Louis will be delighted to see this. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotErin was excellent from my first…
Erin was excellent from my first enquiry through to sales progression. She communicated quickly and followed up on what she promised.
Hi Richard, thank you for sharing your experience with Erin. If you need any further help, please do reach out to us and we'll be happy to help.
5/5
TrustpilotProfessional service, well recommended
Aiden and the team in Richmond let my property out within 24hrs. While they were not the cheapest agent they offered great advice and exceeded my expectations so worth every penny.
Hi there, thank you for your review. We're thrilled that Aiden and the team were able to let out your property so quickly and exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
5/5
GoogleJoel was excellent in securing us with our new home.
Hi Tim, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleI had an excellent experience with Ayesha the senior letting agent. She was extremely professional, knowledgeable, and responsive throughout the entire process. She made the entire rental process seamless and stress-free. I highly recommend her and Chase Buchanan Lettings to anyone looking for a quality letting agent. Thank you so much for finding me a property in Teddington!
Hi Abdur, thank you for the great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
