Chase Buchanan Teddington reviews

★★★★★ 5/5

Trustpilot

Extremely sensible and straightforward estate agent.

I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!

Kate · 21 February 2026

★★★★★ 1/5

Trustpilot

I would give no stars if I could

I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.

Balint · 19 September 2024

★★★★★ 5/5

Trustpilot

Selling a quirky house

My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.

Julie · 18 September 2024

★★★★★ 5/5

Trustpilot

Excellent Support Throughout the Renewal

I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.

Igor · 9 April 2026

★★★★★ 5/5

Trustpilot

Excellent Professional service

The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend

Peter · 3 February 2026

★★★★★ 5/5

Trustpilot

Really supporting throughout the whole…

Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.

Elle · 8 February 2025

★★★★★ 5/5

Trustpilot

Results that speak for themselves

Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.

Derek · 16 October 2024

★★★★★ 5/5

Trustpilot

I cannot thank Stephen enough!

I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!

Gemma · 13 November 2024

★★★★★ 5/5

Trustpilot

first time buyers- St Margaret's

We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.

Sarah · 8 September 2024

★★★★★ 5/5

Trustpilot

Rental with Chase Buchanan via Audrey Sawyer

I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.

Caroline · 18 March 2025

★★★★★ 5/5

Google

Joel has been super helpful and reliable person. Very easy to talk to and professional at all times. It was a pleasure talking to him. Chase Buchanan is the right place to go if you want friendly, hard working individuals who always have the clients best interest at heart !

Mayerli · 17 August 2023

★★★★★ 5/5

Trustpilot

Helpful, thorough and attentive estate agent !

Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟

Clare · 20 August 2024

★★★★★ 5/5

Trustpilot

Amazing Group

Our overall experience of dealing with chase Buchanan was amazing. The people working within the company go above and beyond into making sure you feel valued and looked after. We delt with a colleague named Rebecca she was nothing but down to earth and honest with everything she had to deal with for us. I would highly recommend to anyone to deal with these and to have as much faith in them as it really does pay off. Credit isn't given out much anymore but I don't have a bad word to say about the whole team.

Callum · 14 August 2024

★★★★★ 5/5

Google

I have recently let an amazing apartment in Teddington and i can only thank Joel for his hard work! He went out of his way to make this happen. If he wasnt happy where he was I'd probably offer him a job! A very smooth experience all round

Gil · 16 September 2023

★★★★★ 5/5

Google

It’s quite rear to find an agent who listens and understands your requirements- from the start Joel was an absolute delight to deal with, if you’re looking for an agent look no further. Chase Buchanan are very lucky to have him- Big Thank You

Naj · 15 December 2023

★★★★★ 5/5

Google

Excellent service from Joel and Chase Buchanan. Joel was very friendly and supportive. I truly appreciate his help and would gladly deal with Chase Buchanan again in the future

Jose · 22 September 2024

★★★★★ 5/5

Trustpilot

Kate Murphy is an excellent Property…

Kate Murphy is an excellent Property Manager, she is professional, efficient and always available which is so reassuring. Thank you to Chase Buchanan and Kate for instilling confidence and reassurance that my property is being managed by you.

Sarah · 17 April 2024

★★★★★ 5/5

Trustpilot

I am a Us citizen needs a letter from…

I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.

VARISH · 2 August 2024

★★★★★ 5/5

Google

Top service! Thanks to Ayesha our rental search went so smoothly. I happily recommend to seek her out when searching for a new home.

Ninni · 1 December 2024

★★★★★ 5/5

Trustpilot

Superb service

Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.

Sir · 14 November 2024

★★★★★ 5/5

Google

Ayesha is a professional senior letting agent- knowledgeable about the property I reviewed with great communication post viewing. Recommended.

Alison · 1 February 2025

★★★★★ 5/5

Google

Georgina is a super lettings agent, so knowledgable and willing to help, and really reassured us about the next steps and what we needed to do. Moving can be super stressful and it felt like with Georgina on our team we had someone in our corner helping us! Top marks!

Caroline · 13 June 2023

★★★★★ 5/5

Google

Joel Kramer (Lettings Negotiator) was incredibly helpful and ensured a smooth process with clarity at every stage. Thanks Joel!

Caitlin · 25 January 2025

★★★★★ 5/5

Google

A huge thank you to the team at Milestone, and in particular Lucy, for helping me buy a flat in Teddington. Lucy was hugely helpful in facilitating viewings and unlike other agents was not pushy in trying to get me to view unsuitable properties. Throughout the buying process she communicated regularly and clearly with all parties, helping things to progress as smoothly as possible. Highly recommended!

Katharine · 13 June 2021