Trusted Agent profile · Teddington
★★★★★
765 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.6 out of 5 across 765 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
TrustpilotHonest and with Integrity
Stephen and the team where honest, hard working and had great attention to detail they were a pleasure to work with genuinely superb with producing marketing material.
Good afternoon, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotFantastic service
Second property sold with Alex, Michelle and Laura, if you want a team that will go above and beyond and work tirelessly to get a deal done, I would highly recommend chase Buchanan downend. Unlike some of their neighbouring estate agents, Alex , Michelle and Laura will keep you updated and be transparent, they’re expertise and knowledge is worth the weight in gold.Support and after care is second to none. Had a very tricky chain with some very poor estate agents involved further down the chain, however Alex, Michelle and Laura stepped up to cover the lack of professionalism by the others and were constantly keeping us updated and making sure the deal was kept alive, it’s very clear these guys are the best in business . Nothing is a problem and they treat you as family. They took control on multiple occasions and pushed all the legal teams to get the process finished. Without the efforts from all at chase the deal would have fallen through. If you want to make buying and selling a little simpler then choose these, they will get the job done and you won’t regret it.
Hi Ben, thank you for the great review. We are so glad you can rely on our team of Agents to get the job done. We appreciate the support and are always here to help, should you need it. Best wishes.
5/5
TrustpilotJohn was amazing and helped me through…
John was amazing and helped me through the process of selling my house. His team are top notch too and always there to help. I would highly recommend using this estate agent. Others out there are not as good.
Hi Vivien, thank you for sharing your experience with John and congratulations on the sale of your home. We're delighted to have assisted you throughout the process. Wishing you all the best for the future!
5/5
GoogleWe’ve had a great experience with Joel Banza while finding somewhere to rent, from the very beginning he’s been friendly, approachable, and generally very helpful. He’s made the entire process of moving home smooth and well managed and …
Thank you for the fantastic feedback, Matt! We're thrilled to hear about your positive experience with Joel. His dedication to providing exceptional service is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
5/5
GoogleJoel is an absolute superstar in the real estate world! From start to finish, he was dedicated, knowledgeable, and went above and beyond to find me the perfect home. I couldn't be happier with Joel's expertise and professionalism. If you're looking for a top-notch real estate agent, Joel is your guy!
Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
5/5
GoogleThe sale of my house wasn't easy as it happened during the Corona restrictions. All the staff at Teddington office were efficient and nice, especially Naj was competent and also caring , giving me all the necessary advice. I was moving out of UK so I had to deal with other aspects of moving as well. I moved as I had planned so I'm very happy with their company and will certainly recommend them.
Many thanks Kiyoko for your lovely comments for Naj, we are delighted that you were impressed with the service. We take our customer service very seriously so it's always a pleasure to read reviews like this! Kind regards, Chase Buchanan
5/5
GoogleAyesha was fantastic throughout the entire home renting process. She was professional, responsive, and genuinely cared about finding the perfect home for me. Highly recommend her!
Hi Aaliyah, thank you for the great review. We are so glad Ayesha was professional and responsive. We appreciate the kind words and wish you all the best.
5/5
GoogleWe just rented the apartment with Chase Buchanan. And I would like to thank Jennifer for her great assistance in this process. Always supportive, with can-do approach and very positive attitude! Ready to give advice and go extra mile. That all helped to run the process fast, so that we could move in within very short time.
Dear Anastasia. We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAyesha has been amazing, the first property we saw was perfect. She put us at ease with friendly and informed conversation and has kept us in the loop with frequent updates. Thankyou Ayesha!
Hi Harry, thank you for taking the time to write a great review and sharing your experience with Ayesha. We are so glad she was friendly and kept you in the loop. Wishing you all the best.
5/5
GoogleWe had a great experience with Claudia at Chase Buchanan Teddington. She was professional, friendly, and very helpful throughout the whole process. Communication was always clear and quick, and she made everything easy and stress-free for us.
Thank you, Anton! We’re thrilled to hear about your great experience with Claudia. Our team strives to provide professional and friendly service, making the process as smooth as possible. Your feedback is greatly appreciated and motivates us to keep up the good work!
5/5
TrustpilotWonderful team
Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys
Hi Marc and Kim, thank you for taking the time to leave a review for Steve and the team. We're happy to hear that everything went well with the sale of your mother's property and you felt fully supported. Please do let us know if you need anything else. Best wishes!
5/5
TrustpilotWonderful
Hi, after speaking with Nathan, he was determined to help me and my partner find a property to rent out soon as we have been looking for a while without any luck. He was very kind and professional and had given me much hope we’d find our dream home. Thank you Nathan
Hi Safia, thank you for your feedback. We're happy to read that Nathan provided excellent service and helped reignite your hope of finding a dream home. Please let us know if you need help in the future!
5/5
TrustpilotTwickenham lettings team always on hand to help
The Twickenham lettings team made our move in process very smooth and easy. A big thank you to Louis, Roman and Nathan for all their hard work. We will definitely be using chase again if we ever need rentals in the area again !
Hi Omar, thank you for your review. We're delighted to hear that your move in went smoothly and that Louis, Roman, Nathan and the team helped you throughout the process. Should you need anything in the future, please do not hesitate to get in touch. Best wishes!
5/5
GoogleThe lettings team at Chase Buchanan were excellent to work with. Lianne & Claudia worked seamlessly together to secure tenants for us. They were very easy to work with being very open & clear in their communication, requirements and …
Thank you for the wonderful review, Grace! We're thrilled to hear about your positive experience with Lianne and Claudia. Their dedication and teamwork truly make a difference. We very much appreciate your recommendation and look forward to continuing to work with you!
5/5
GoogleAmazing! Joel, Lianne and the team at Chase Buchanan found me the perfect place to rent at very short notice and expedited the whole process so I could get in on my preferred day. Highly recommend - extremely helpful and collaborative throughout the process - thank you so much team Chase Buchanan!
5/5
GoogleAs a first time renter Ayesha made the whole process stress free. She answered all our questions and was transparent throughout the whole process
Hi Sabrina, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍
Hi David, thanks for taking the time to leave a review for Lianna and the team. We're happy to hear that you have rented with us for a number of years and any maintenance issues were sorted promptly. Should you need anything else, please let us know. Best wishes!
5/5
GoogleJoel has been helping us find a flat for rent. He keeps sharing possible options and although we haven’t found the right one for us yet, he is still helping us. Thank you!
Hi Cristina, thank you for the great feedback. We appreciate the kind words and hope you find a flat soon! Good luck with your search
5/5
TrustpilotGOLD STANDARD SERVICE AT HAMPTON HILL
It is not often I give a company TWO five star reviews.But in this case it is well worth it. Having sped us through the viewing and successful offer procedure, we then moved onto the referencing process. LUCY and TOM AT HAMPTON HILL were once again just brilliant and supportive. I always find the tech side of these processes quite daunting but Lucy and Tom helped us through every stage and made us welcome in their office. It made all the difference to have a person guiding us through the process rather than an impersonal machine. Thank you guys. You will be invited to our flat warming party.
Hi Mark, thank you for sharing your experience with the team, we really appreciate the feedback. Wishing you all the best in your new home and we hope you have an epic house warming party!
5/5
GoogleJoel was absolutely amazing! He answered all our questions and made sure our queries were taken control of. He helped us every step of the way and made what could be a stressful process so simple and easy. Would highly recommend- thanks Joel
Hi Mared, Thank you for sharing your experience with Joel, its great how helpful he was and we are so glad you would recommend! All the best. Chase Buchanan
5/5
TrustpilotProactive friendly service
It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.
Thank you, Mike! We're thrilled to hear about your positive experience with Georgina. Her dedication to providing prompt and informative service truly sets us apart. We appreciate your kind words and look forward to continuing to assist you!
5/5
TrustpilotBijou Paticheur
Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.
Hi Caroline, thank you for sharing your experience with Bijou. We're thrilled to hear that you had such a positive time renting with us. If you need anything else, please do let us know.
5/5
GoogleJoel is very good and kind person! He went above and beyond to help me find perfect flat for my family. His knowledge of the market and attention to detail made the whole process smooth and stress-free. I highly recommend Joel for all your real estate needs!
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. Kindest regards, Chase Buchanan
5/5
TrustpilotFriendly and helpful
The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.
Hi Mr Susmiran, thank you for taking the time to leave a review for Pippa and the team. We're delighted to hear that everything went smoothly. Should you need anything else, please do get back in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
