Chase Buchanan Teddington reviews

★★★★★ 5/5

Trustpilot

Excellent option

We interacted with the company while considering a property in London. Pippa was professional, courteous, and incredibly swift while dealing with the various tasks - which made the process that much easier. The Chase Buchanan team - overall - demonstrated care and attention that was welcomed in the stressfully bustling London property market.

Community · 19 April 2024

★★★★★ 5/5

Google

Thank you Danielle for your professionalism and patience throughout our recent flat sale - it certainly wasn't an easy one! Right from identification of a buyer who ticked all of the boxes, through to exchange of contracts you've been a pleasure to work with and always responsive to numerous phone calls and emails. I would definitely recommend Chase Buchanan to anybody who is looking to buy or sell in the Teddington area.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 13 June 2022

★★★★★ 5/5

Google

Milestone agency greatly exceeded our expectations, from working with other estate agencies, and helped us to find a perfect new home. The team is very professional and knowledgeable. Naj Fox was with us from day one and did a lot more than was necessary to help us. Thanks to Naj we managed to exchange contracts earlier than was planned as she meticulously tracked the end to end process including the mortgage, solicitor and developer. Naj provided feedback to all our queries without any delay and we are very pleased with the result. I highly recommend Milestone agency and I am sure they will not disappoint.PositiveResponsiveness, Quality, Professionalism, Value

Ekaterina · 25 August 2021

★★★★★ 5/5

Google

We have recently completed on the purchase of a new property in Teddington, Danielle was our main point of contact at the office and has been absolutely incredible. She's been supportive and professional throughout, ensuring that the sale progressed in a timely manner (not easy as the stamp duty holiday deadline approached), without ever coming across as pushy or pressurising us. We have been so impressed and would definitely turn to Danielle if / when we look to sell our property in the future.PositiveResponsiveness, Quality, Professionalism

Bernadette · 25 August 2021

★★★★★ 5/5

Trustpilot

We're very happy with our manager

We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!

Diana · 16 September 2026

★★★★★ 5/5

Trustpilot

Adele & Anna were amazing from Day 1

Adele & Anna were amazing from Day 1! The process although should have been straight forward, but it had its challenges, and at no point was anything too much trouble for Adele, Anna or the team at Chase! Thank you!

Mike · 18 October 2024

★★★★★ 5/5

Trustpilot

Bijou is an excellent manager

Bijou is an excellent manager, she has persisted with the Block Management and whilst they haven't responded for weeks she continuously adapts the approach. She is very friendly and professional in her approach.

Priya · 23 January 2025

★★★★★ 5/5

Google

Lucy and the team worked tirelessly to keep our sale together during extremely difficult times, particularly as we spent several months in Lock Down. It was a rocky road to navigate!! A big thank you to Michael for his patience, years of experience and calm manner. Lucy promised we’d get it through, her perseverance and tenacity are admirable qualities...there were tears and laughter along the road but we made it to the finish line and are now happily living our dream by the sea in Brighton.PositiveResponsiveness, Quality, Professionalism, Value

Liz · 13 June 2021

★★★★★ 5/5

Google

From first viewing to completion, which took around 8.5 months, Lucy Mottershead at Milestone Teddington kept us reliably informed, ironed out issues as they popped up and was really responsive at any time of day. Despite the pandemic/housing market pause/furlough scheme impacting our purchase I always had confidence we would get there in the end. Most importantly, Lucy was always a joy to deal with, exuding personality and a positive attitude every time we spoke. Would happily buy or sell through Milestone in the future and recommend their services.PositiveResponsiveness, Professionalism

Will · 13 June 2021

★★★★★ 5/5

Google

We have just purchased our house through Lucy in Milestone and the service was excellent. Lucy was attentive, responsive and did not let things just tick along at their own pace, even when others further up in our chain seemed to be slow she took control and made sure she did everything in her power to get things done as quickly as possible even when unexpected delays came up. In an extremely busy market she managed to get us to exchange and we very much look forward to our new home on completion. I would thoroughly recommend Lucy and the Milestone team, namely Danielle who stepped in during Lucy's absence one week, to any buyers looking in the area.PositiveResponsiveness, Quality, Professionalism

CCAdam · 13 June 2021

★★★★★ 5/5

Google

Joel was very responsive and helpful during our rental search. He was also very willing to be flexible with the timing of viewings around core working hours. This was really important with both of us working a 9-5. Would recommend!

Jake · 8 October 2024

★★★★★ 5/5

Trustpilot

Friendly professional advice

The sale of our property had some complex issues to overcome, all of which were handled with calm diplomacy by Gemma and Scott of the Whiteladies Road office , Clifton. They gave us sound advice in a friendly and professional manner, produced excellent visuals of our property and smoothed the way to a successful sale at a fair and realistic price. We thoroughly recommend Chase Buchanan for anyone looking to buy or sell a property in Clifton and the surrounding areas. The Chase Buchanan network of offices widens the number of potential buyers and hugely increases the sales potential.

Customer · 31 January 2025

★★★★★ 4/5

Trustpilot

Sayem had a brilliant experience…

Sayem had a brilliant experience working with Chase buchanan agency to secure my new rental. Renting can be incredibly stressful, but they were supportive, honest, and kept me updated at every stage. He genuinely cared about finding the right fit for me. Exceptional service!"

Bubble · 2 October 2026

★★★★★ 5/5

Trustpilot

5 Star service in Richmond.

Was helped through the difficult process of referencing and a quick move. Tom at Richmond branch did more than expected and was a star. Couldn’t recommend him. And Chase highly enough.

Alexander · 26 May 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan were very professional

Chase Buchanan were very professional, and secured a buyer within two weeks of putting our property on the market.It was a pleasure dealing with Adele and the team.I would not hesitate to use them again.

Mr · 18 December 2024

★★★★★ 1/5

Trustpilot

Review for Campions Lettings and Management (now Chase Buchanan)

I am extremely disappointed with the service provided by Campions Lettings and Management, now acquired by Chase Buchanan. For the past four months, they have failed to address a serious mould issue in our rental property. Despite sending multiple contractors to assess the problem, the quotes provided to the landlord have been consistently rejected.The company has done nothing to resolve the issue and has repeatedly lied, claiming that the contractors are not providing quotes and that they are chasing them up. This has caused significant inconvenience and stress. I would not recommend their services to anyone looking for reliable property management.

Adil · 28 January 2025

★★★★★ 1/5

Google

Horrible experience with this branch. Our offer was accepted for a Lettings property and a holding deposit was paid. We were sent the draft contract and link to begin our reference checks. Obviously you can imagine the relief of this after searching for a property for over 3 months. Within a few hours we were subsequently told that the landlord had gone with another offer. Point of a holding deposit then? Very disappointed with their service.

Jenna · 22 March 2025

★★★★★ 5/5

Trustpilot

Absolutely brilliant experience!

We just bought a property through Chase Buchanan, and Adele Basma was the one who dealt with us. Adele Basma was very professional and very supportive, we could not have asked for a better experience!

Asid · 17 December 2024

★★★★★ 5/5

Google

I had the pleasure of working with Ayesha, an exemplary property agent whose enthusiasm, positivity, and passion are truly unmatched. From the very first interaction, Ayesha's commitment to her clients' needs shines brightly. She goes the extra mile to ensure that every aspect of the property journey is smooth and comfortable, providing invaluable support and guidance. Ayesha's dedication to her clients is evident in her willingness to take the time to understand their unique requirements and preferences, tailoring her approach to meet their specific needs. Her professionalism and genuine care not only facilitate an outstanding customer experience but also contribute significantly to the organization’s reputation and growth. Having Ayesha as a property agent is undoubtedly a source of pride for the organization. Her exceptional service and client-focused attitude are a testament to her character and work ethic. Thank you, Ayesha, for your outstanding service!

Tavasal · 23 January 2025

★★★★★ 5/5

Trustpilot

Excellent experience (special shout out to Alex!)

As a first-time renter I was anxious and out of my depth but Alex from Chase Buchanan could not have been more helpful. She responded to every single one of my enquiries professionally and in a timely manner, and took the time to explain to me more broader elements of the renting process outside of the individual property. I can't wait to move into my flat and know I'm in safe hands going forwards with Chase Buchanan as my letting agent.

Mrs · 17 January 2025

★★★★★ 5/5

Google

We couldn't be happier with the service from Chase Buchanan. They didn't waste our time with properties they knew we wouldn't be interested in and Jenna was so lovely and patient with showing us around, not being pushy or forceful but allowing us to take our time. Both Jenna and Lucy were very friendly and approachable and made the transition very smooth. Will happily use them again and highly recommend.PositiveResponsiveness, Quality, Professionalism

Jeannine · 13 June 2022

★★★★★ 5/5

Trustpilot

Attention to detail.

Have dealt with Molly for a few years now CB manage most of our properties in the Isleworth area. Have always found them very attentive with an attention detail.

Melissa · 20 February 2025

★★★★★ 5/5

Trustpilot

Thanks to Adele and the team

Thanks to Adele and the team at the Hampton Hill office. The sale of my property couldn’t have gone more smoothly. A big thank you also for putting me in touch with Sabina at Stone Rowe Brewer solictors. Together, it worked seamlessly.

A · 8 August 2024

★★★★★ 5/5

Google

Joel was very professional and very attentive while I was looking for my next home. I have never experienced such competent and excellent attention when working with estate agents in the past. Joel has a wonderful work ethic and I am so grateful for all of his support during this time.

KC · 13 February 2024