Chase Teddington reviews

★★★★★ 5/5

Google

Great team, very helpful and thank you to Ayesha Uddin for helping with my rental search

Rachel · 4 February 2025

★★★★★ 5/5

Trustpilot

Nathan was really helpful in finding me…

Nathan was really helpful in finding me a great location. Thanks to the team at Chase

Cybill · 30 January 2025

★★★★★ 5/5

Google

Joel was a class act! Thank you for your assistance with finding me my first rental apartment!

George · 17 January 2025

★★★★★ 5/5

Google

After searching for a property for couple of months and few bad experiences with other Estate agencies. We wanted to say a massive Thank you to Jenna for helping us find a property and making the process so quick and easy. She has been very friendly and supportive throughout the whole process. Thank you once again :)

Valeria · 13 June 2022

★★★★★ 5/5

Google

I have both purchased and sold four properties through Chase Buchanan and until very recently also rented a flat via their services. Since 1996 I have called upon their knowledge and expertise and at no time been disappointed. I have dealt with the Twickenham, Hampton Hill and Teddington offices and have always found them helpful, professional, courteous , but also retaining a sense of both calmness and humour throughout what is often a stressful time . Only once did I use local "competitor" and soon regretted it. Chase Buchanan offer an excellent and well informed service. Tom Fleming

Thomas · 13 May 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

Aiden was incredibly helpful and efficient in handling my property. His professionalism and care were evident throughout the process, making it a stress-free experience. I highly recommend his services to anyone in need of assistance.

Nicole · 13 March 2024

★★★★★ 5/5

Trustpilot

The ChaChase Buchanan - Twickengam.se Buchanan team was always…

The Chase Buchanan team was always efficient and friendly. I am happy to recommend them.

Deborah · 21 May 2026

★★★★★ 5/5

Trustpilot

Aiden and the team were great whilst…

Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.

Kieran · 27 February 2024

★★★★★ 2/5

Trustpilot

A series of errors

After completing the contract, the company realised they had failed to include the correct rent cost. We therefore had to redo the entire process in order to correct this. Our request to inspect the property before moving was agreed to, however Chase Buchanan failed to contact the current tenant, causing the viewing to have to be moved when we discovered this on the day of the anticipated viewing.Request for payment of the deposit was incorrectly sent in parts to multiple people, causing us to have to, again, resolve this error months later once they eventually noticed that the total amount paid was incorrect.Finally, the request for review redirects negative reviews to a feedback form rather than trustpilot in order to deceptively retain a higher score, with the option to instead provide a review hidden in small text beneath the feedback form.In general, the staff were pleasant, however I recommend anyone who uses their services pay close attention to proactively identify their errors.

Edward · 26 April 2024

★★★★★ 4/5

Trustpilot

Chase Buchanan

Very friendly staff, in particular Laura. She was very helpful and efficient when communicating.

Paul · 7 February 2025

★★★★★ 5/5

Trustpilot

Professionalism Perfection!

As an ex-estate agent myself and having worked in agency for 25+ years, I cannot recommend Chase Buchanan enough. From the first meeting to discuss the value of the property to the date of completion, they were absolutely fantastic. Their valuation was accurate, they gave me feedback that viewings were booked, reminded on the day of the viewing and then gave feedback on the viewing every single time. We got the property under offer which subsequently fell through and they managed to get it back under offer within 48 hours. The best agents I have ever dealt with in all of my years of buying and selling, they work hard and are always highly professional. I want to mention David Casey, Kim Green and Steve Crane as if you deal with any of these three individuals you are in excellent hands. Well done to you all, I am seriously impressed, you are so far superior to your competitors in the area and I would recommend you to anyone who is thinking of selling.

Simon · 22 April 2024

★★★★★ 5/5

Google

Ayesha is amazing, she's one of the most helpful lettings agent I've come across!

Shab · 5 February 2025

★★★★★ 5/5

Trustpilot

Chris and team worked tirelessly to…

Chris and team worked tirelessly to ensure a high number of viewings. They communicated issues well and followed up on all aspects of the sale!

JLe · 21 August 2024

★★★★★ 5/5

Google

Recently, I have rented a property through Chase Buchanan. I received excellent service throughout from Courtney, and she was very helpful when answering any questions I had about the property. I would definitely recommend Courtney and Chase Buchanan to anyone interested in renting a property.

Sophie · 13 June 2023

★★★★★ 5/5

Trustpilot

Highly efficient communication

Highly efficient communication. Prompt and to the point with a clear understanding of queries

Siddharth · 19 May 2026

★★★★★ 5/5

Google

Lucy held our hand through the whole process, from listing, to showing, taking offers, negotiation and all the way through exchange and completion. She was a pleasure to work with, keeping us in the loop all the time and available for advice whenever we needed it. Highly recommend Lucy and her team.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 13 June 2022

★★★★★ 5/5

Trustpilot

Chase Buchanan provides an ExcellentService.

Chase Buchanan provides a very efficient service. Their property managers are professional and very prompt in addressing any issue with the property. My Property Manager Bijou Pasticheur is very reliable, trustworthy, firm and polite. Gets the job done always to my satisfaction.

AJAY · 20 March 2025

★★★★★ 5/5

Trustpilot

Exceptional service and property management

We have been with Chase Buchanan for over 4 years with them acting as our managing agent.

William · 23 April 2026

★★★★★ 5/5

Google

Thanks Ayesha, always giving good advice and helped me with all my questions!

Sharmin · 5 February 2025

★★★★★ 5/5

Google

Got my flat in Teddington very quickly, Ayesha was a great person to work with and would highly recommend

Andrew · 8 November 2024

★★★★★ 5/5

Trustpilot

Really good experience selling my…

Really good experience selling my bungalow, first person that viewed bought it. Sale was handled quickly and professionally and I was kept informed throughout!

Moira · 21 August 2024

★★★★★ 5/5

Google

Great service and super quick responses, especially Joel and Charlie, they have been working hard trying to find me the perfect property.

Amer · 22 September 2024

★★★★★ 5/5

Google

Many thanks to Lucy and the team at Chase Buchanan. Lucy recently helped us to push through our purchase against really tight deadlines. Communication was great throughout the process and we got regular progress updates from Lucy. Thanks once again for your great support.

Greg · 13 June 2023

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANYChase Buchanan Bath recently took over several properties from Fidelis. They have cost me a lot of money through mis- management.1. telling a decorator they could trash the carpets because they had got quotes for replacement. They had been told I was planning to keep most of the carpets.2. paying invoices when the work was incomplete and poorly done without checking contractors work3. losing inventories so the tenants moved out taking all the door furniture from the kitchen - not challenged at check out4. not passing on forwarding details so I can go to the county court for unpaid rent.5. Using poor contractors- repeatedlyTheir team leader thinks she can manage property maintenance in Bath while working from home in Worcester with kids screaming and running about in the background. The rest of the time she is 'in a meeting' so is very difficult to speak to and the people answering the phones are clueless, not even knowing what city you are despite calling the Bath number.Find another Agent.

Nicky · 22 March 2024