5/5
GoogleI had an amazing agent who helped me get the result I neededPositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Dear Jack, Thank you so much for your 5* review! Kind regards Chase Buchanan
Trusted Agent profile · Teddington
Chase Buchanan Teddington reviews
★★★★★
756 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.7 out of 5 across 756 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
Google5/5
GoogleLiane the manager is super helpful and professional. Really pleased to start doing Bussiness with Milestone.PositiveProfessionalism
Agent replied · 12 June 2024
Dear Reza, Thank you so much for your 5 star review! We look forward to working with you again in the future. Best wishes, Lianne Gregory Lettings Manager Milestone Teddington (Chase Buchanan)
1/5
TrustpilotWALK AWAY NOW!
WALK AWAY NOW! I’ve fought hard with the aid of a lawyer, to get my deposit back on a property I wanted to rent with CB.It’s taken 6 weeks to get back what’s rightfully mine. They will cause you stress and multiple headaches, promise you the world and deliver nothing.
5/5
GoogleResponsive and friendly staff. Very pleased with their service.
Agent replied · 12 June 2024
Dear Yupina, Thank you for this wonderful 5* review for Team Teddington. Kind regards, Chase Buchanan
5/5
GoogleI am very pleased and grateful for your help and professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you for this 5 star review Sebastian!
5/5
GoogleProfessional and efficient - definitely recommend
Agent replied · 12 June 2024
Thanks for your 5* review Richard!
5/5
GoogleFantastically efficient and lovely to work with. Couldn’t have asked for better estate agents.
Agent replied · 12 June 2024
Hi Rosey, Thank you very much for your kind review, we are delighted that you were impressed with the service. Kind regards, Milestone Teddington
3/5
GoogleKnowledgeable staff conversant with market conditions. Patient with me!
Agent replied · 12 June 2024
Thank you for your review Stephanie!
1/5
TrustpilotThe worst agency I have ever talked to.
The worst agency I have ever talked to.They sent me a lot of mails and when I found a house, they said the landlord declined our offer but they haven't even made the offer to the landlord. WORST AGENCY EVER
5/5
GoogleGreat service from Joel
1/5
TrustpilotNot recommended(for landlords and tenants)
when they find out that you are not ready to pay 12 months in advance for letting, they mockingly say thank you and bye. There are a lot of better agencies.
5/5
TrustpilotProfessional, kind and approachable
We rented a wonderful flat in Teddington for nine years, through Chase Buchanan. Our Concierge, Audrey, was absolutely brilliant. Very professional and quick to address any issues with the flat. I wholeheartedly recommend Chase Buchanan
5/5
TrustpilotVery focused and fair
Very focused and fair, efficient, friendly and personable. We have used this company both for letting and may be using them again for selling a property, especially in challenging times.
1/5
GoogleChase fake adverts with Chase Buchanan... more fiction and fantasy than Disney.
1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
5/5
TrustpilotReview
Agent replied · 4 June 2026
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We appreciate your 5-star rating, Zsófia! Your support means a lot to us, and we're glad to know you had a great experience.
5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Agent replied · 25 February 2026
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
1/5
TrustpilotVery rude and arrogant with no reason
Very rude and arrogant with no reason. Unorganised, careless, awful service overall. 0 stars
5/5
TrustpilotEllie Hind gets my vote!
Rating only, no written review.
Agent replied · 25 January 2026
Thanks for the shoutout, Lesley! We're thrilled to hear that Ellie made such a positive impression. Our team is dedicated to providing top-notch service, and it's great to see that reflected in your experience.
5/5
Trustpiloteasy to understand.
Agent replied · 25 January 2026
Thank you, John! We're thrilled to hear you had a positive experience. Providing clear communication and personal support is our priority. We appreciate your feedback and look forward to assisting you again!
4/5
GoogleVery professional and always a pleasure to deal with
5/5
GoogleRating only, no written review.
5/5
TrustpilotAmazing experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chase Buchanan Teddington
How many reviews does Chase Buchanan Teddington have?
Chase Buchanan's Teddington office has 756 reviews across two platforms: 342 on Google, 414 on Trustpilot (across the whole business).
What is Chase Buchanan Teddington's rating?
Chase Buchanan Teddington is rated 4.7 out of 5 across all 756 reviews, and 4.9 out of 5 on Google from 342 reviews.
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
Where is Chase Buchanan's Teddington office?
Chase Buchanan Teddington, 43 High Street, Teddington, TW11 8HB.
