Trusted Agent profile · Teddington
★★★★★
756 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.7 out of 5 across 756 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleFabulous firm. All staff are incredibly professional and very easy to get on with. They listed my house on Thursday and I had 2 full price offers by Monday morning. Totally delighted. Would recommend 100%
Dear Jules, Thank you for this wonderful review - we also really appreciate your recommendation. Please let us know if there is anything else we can do for you in future. Kind regards Chase Buchanan
5/5
TrustpilotAudrey Sawyer (property manager) has…
Audrey Sawyer (property manager) has been fantastic and very helpful.She is always efficient and communicates well.Definitely recommend to anyone.
5/5
GoogleJoel has provided excellent and professional service in helping me find my first home would highly recommend
Dear George, Thank you for your lovely review for Joel, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleHighly recommended, very helpful. We really enjoyed working with Adele and Karen.
Dear Eli, We greatly appreciate your positive feedback. Thank you for choosing [Your Business Name], and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleVery helpful! Made it very easy for my partner and I to find a flat that worked perfectly for us. Very communicative, able to answer any questions quickly. Thanks!
Dear Charlotte, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotGood experience with Chase Buchanan and…
Good experience with Chase Buchanan and the entire group, staffs are helpful and well explain about the processes.
5/5
TrustpilotThe sales team in twickenham were…
The sales team in twickenham were incredible. Our house was a ‘fixer upper’ and not always to everyone’s taste but they provided a strong stream of potential buyers and diligently took it completion efficiently and effectively. They were nice to work with and show real knowledge of the local market. They didn’t fob us off with sales statistic but simply delivered results.
5/5
GoogleFabulous firm. All staff are incredibly professional and very easy to get on with. They listed my house on Thursday and I had 2 full price offers by Monday morning. Totally delighted. Would recommend 100%
Dear Jules, Thank you for this wonderful review - we also really appreciate your recommendation. Please let us know if there is anything else we can do for you in future. Kind regards Chase Buchanan
5/5
TrustpilotEveryone I spoke to at Chase Buchanan…
Everyone I spoke to at Chase Buchanan was extremely helpful throughout the recent changeover of tenants.
5/5
GoogleI could not be happier about the service I received as it was professional and friendly as well.
Many thanks for your 5* review Bilgehan. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleVery happy with the service I received from the rentals team during the application and move in process.
Many thanks for your 5* review Luke. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleEllie who managed my tenancy was very good. Would recommend the whole team. They liaise between landlord and renters very well, and manage to keep both parties happy.
Dear Amy, This is great to hear - Ellie always impresses our clients and we are happy that you had an equally positive experience! Kind regards Chase Buchanan
5/5
GoogleVery professional staff and helpful information about properties.
Many thanks for your 5* review Jorge. Wishing you all the best! Kind regards, Chase Buchanan
4/5
GoogleThe staff are very friendly and are focussed on keeping one up to date .A fresh tenant was found very quickly and the process has to date been very smoothPositiveResponsiveness, Professionalism
Thank you for your review Ian!
5/5
Trustpilotvery fast and secure process
over all experience very good
Hi Sunny, thank you for sharing your experience with us. We're happy to hear that your overall experience was a positive one. Wishing you all the best!
5/5
GoogleExcellent service received from Jenna! really impressive communication, friendly, professional at all times and a smooth process from start to finish. I would highly recommend milestone to ay one!PositiveResponsiveness, Quality, Professionalism
Dear Ms Williams, We are very pleased Jenna met your expectations! Thank you for your kinds words and 5* review - we really appreciate it! Kind regards Chase Buchanan
5/5
GoogleWe had a really good experience through Chase Buchanan. Our agent, Lucy, went above and beyond and supported us through the whole process. We highly recommend them!PositiveResponsiveness, Professionalism
Hi Erica We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleRuth, Karen and the team have been marvellous. Super friendly, excellent communication and always with a smile. Thank you for all you have done
5/5
GoogleStraightforward, knowledgeable, enthusiastic, thank you
Hi Keith, Thank you for taking the time to write a great review. All the best. Chase Buchanan
5/5
GoogleGreat company, I was really impressed with Milestone (now Chase Buchanan) during my recent house purchase. Naj Fox in particular was great. Thank you all! JoPositiveResponsiveness, Quality, Professionalism, Value
Dear Jo, Thank you for taking the time to leave us your kind comments, we take our customer service very seriously so it's always a pleasure to read reviews like this! We wish you all the very best for the future. Kind regards Chase Buchanan
4/5
TrustpilotGood, based on effort
Overall, a good experience. A bit of Flapsy-Hapsy management, but overall, a good effort to resolve issues.On a scale of dealing with estate agents in London (which is generally opinionated and appalling), I would (to date) give this one a 7/10 based of effort to respond and resolve issues. Like must businesses, in the final analysis, it’s down to the quality of people and simplicity of policies.
1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
5/5
GoogleI continue to have a good and responsive service from Lianne, now joined by Jenna, in the Teddington office. Much appreciated. Michael Berger
Hi Michael, Thank you for taking your time to review your experiences with us here at Milestone. We hope we continue to impress you throughout the tenancy, if there is anything further we can do, please feel free to get in touch. Warm regards, Chase Buchanan
5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Teddington office has 756 reviews across two platforms: 342 on Google, 414 on Trustpilot (across the whole business).
Chase Buchanan Teddington is rated 4.7 out of 5 across all 756 reviews, and 4.9 out of 5 on Google from 342 reviews.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
Chase Buchanan Teddington, 43 High Street, Teddington, TW11 8HB.
