Trusted Agent profile · Teddington
★★★★★
756 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.7 out of 5 across 756 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
5/5
GoogleI dealt with great lady’s, all were very professional and polite. It’s a challenging job as a lot of thing go wrong very often. But Jenna, Lianne showed amazing composure through out! Thank you again !PositiveResponsiveness, Quality, Professionalism, Value
Dear Indre, Thank you for taking the time to leave us such a wonderful review for Jenna and Lianne. We are thrilled they met your expectations. Wishing you all the best for the future!
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
5/5
GoogleMilestone were excellent throughout the whole process of buying our first home. They were very good at keeping us informed and replying in a timely manner to queries. We would recommend milestone to anyone, and Ben in particular.
5/5
GoogleEllie, has been very helpful in securing our property search, highly recommend using chase buchanan. We have always had emails and phone calls received with professionalism and care.
Dear Maya, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAbsolutely delighted with Georgina and the whole team has been faultless and professional. We had a poor experience with another local agent however Chase Buchanan saved the day.
Dear Dan, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotChase Buchanan St Margaret’s
I can’t fault Gareth’s performance throughout my search for a property in the St Margaret’s area of Twickenham.Always responded to queries quickly and effectively, and with complete professionalism.Sorted. viewing and paperwork with as little hassle as required and as soon as the keys were handed over after care service was very helpful.Its never an easy experience to move homes but Gareth and Chase made it as stress free as possible
5/5
GoogleDuring these difficult times, the Milestone's office worked very well as a team, keeping us updated of developments with timely communication being the foremost and a particular mention should be made of the assistance provided by Danielle during the closing stages.PositiveResponsiveness, Quality, Professionalism, Value
Hi Bruce, Thank you so much for your great feedback. I am delighted to hear you felt updated throughout the entire process. We appreciate you taking the time to leave us a 5 star review and would like to wish you all the best for 2021. Kind regards, Michael Peacock Sales Director
5/5
GoogleReally helpful in helping my family find a property to rent, quick and responsive and great communication!
Hi Karl, Thank you for the great review. Its great you received alot of help in finding a property to rent. We hope you love your new home. Best wishes Chase Buchanan
5/5
GoogleProviding better quality of service to us has been number one in our heart.. Jennifer Never grow weary in well-doing, for in due season you shall reap.
Many thanks for your 5* review Edd. Wishing you all the best! Kind regards, Chase Buchanan
1/5
TrustpilotAwful
Awful. Unprofessional and straight rude. Me and 3 of my mates where lied about the start date when told in person and no attempt was made for it to be changed. We were bullied into to signing a tenancy agreement. And now they are with-holding our deposits after the landlord withdrew from our application which breaks government legislation. The manager of the Twickenham branch is very confrontational and was rude and highly unprofessional to one of my mates parents. Highly recommend to stay away from them
5/5
TrustpilotWe are very pleased with Chase Buchanan…
We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏
1/5
TrustpilotDefinite Bullies
Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.
5/5
GoogleDanielle , thankyou for our succesful purchase , your calm and professional approach got us the property we wanted . Always a difficult and emotional time but you kept the process on course . Thankyou .
Dear Roger, Thank you for your lovely review for Danielle, she will be thrilled to read this. We really appreciate your kind words and 5 star rating. Kind regards, Chase Buchanan
5/5
GoogleThank you for your efficiency and patience. We asked lots of questions and they were answered swiftly and accurately. We would recommend the Chase Buchanan Sales & Lettings - Teddington Team to our Family and Friends.
Dear Glauce, We appreciate you taking the time to leave this review! Thanks once again. Kind regards Chase Buchanan
5/5
TrustpilotSmooth transaction
Smooth transaction. Helpful agency. Appreciated!!
Hi Ching Wan Chan, thank you for your feedback, we really appreciate it. Please let us know if you have any other queries and we'll be happy to help.
5/5
TrustpilotGreat service from team Twickenham…
Great service from team Twickenham lettings great job from Lorenc and his colleagues
Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!
5/5
TrustpilotDaniel was great throughout the process…
Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service
5/5
GoogleBeen searching for a rental flat that's right for myself flatmate and a cat. Very attentive service. Would highly recommend 😊 …
Dear Dan Thank you for your lovely review! We are thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotQuick rental needed in difficult circumstances
I had to very quickly leave my home and move back to St Margaret's under very sad / distressing circumstances. Pippa from the St Margaret's office could not have been more supportive, sensitive and extremely helpful in find me and my little boys (dogs) our new temp home. Thank you so much from us all.
5/5
GoogleFab service from Jenna. She found me a property before it went on the market. Thank you!
Hi Katie, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleCouldn't be anymore impressed with Joel lettings. Impeccable customer service from start to finish. Would highly recommend.
Dear Pascale , Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotVery quick in getting me new tenants…
Very quick in getting me new tenants and very proactive service from Vanessa
Hi Thomas, thank you for taking the time to leave a review. We're delighted to have found you new tenants for your property. Should you need anything else, please do not hesitate to get in touch with Vanessa and the rest of the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Teddington office has 756 reviews across two platforms: 342 on Google, 414 on Trustpilot (across the whole business).
Chase Buchanan Teddington is rated 4.7 out of 5 across all 756 reviews, and 4.9 out of 5 on Google from 342 reviews.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
Chase Buchanan Teddington, 43 High Street, Teddington, TW11 8HB.
