5/5
GoogleExcellent service from Joel
Agent replied · 7 February 2025
Hi Harry, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
Trusted Agent profile · Teddington
Chase Buchanan Teddington reviews
★★★★★
756 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.7 out of 5 across 756 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
Google1/5
TrustpilotSellers avoid avoid avoid.
Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the ‘manager’. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency that clearly has so much business (not! - it’s currently a sellers market with next to no supply of my type of house) they can afford to treat potential sellers this way. Big mistake! From over 50% of 1star reviews on here you’d think they would be striving to do better. Says it all. Ultimate in arrogance!
5/5
GoogleProfessional and honest, I would surely get back to them in the future.
Agent replied · 24 August 2024
Hi Nilly, thank you for the great review. We appreciate the kind words and support. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Agent replied · 24 August 2024
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
5/5
GoogleI absolutely can't speak highly enough of Naj - our house sale was difficult (happened during corona restrictions) - but she was always and unfailingly super efficient, friendly, patient and flexible, always communicated exactly what was happening or needed to happen. I couldn't have got through it without her!
Agent replied · 12 June 2024
Dear Marco, Thank you for taking the time to leave us your kind comments about Naj, we take our customer service very seriously so it's always a pleasure to read reviews like this! We wish you all the very best for the future. Kind regards Chase Buchanan
5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Agent replied · 24 August 2024
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
5/5
TrustpilotAmazing
Amazing, really efficient
Agent replied · 6 February 2025
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
5/5
GoogleA big thank you to the Teddington lettings team for finding my perfect rental. Extremely professional and couldn’t have been more helpful!
Agent replied · 7 February 2025
Dear Lauren, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
5/5
GoogleAs a residential Landlord of several properties, I would not hesitate to recommend Chase Buchanan. Leanne and Jenna are a pleasure to work with and represent the professionalism of what you should expect from a quality agent.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Dear Nick, Thank you very much for your lovely words. We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Kind regards, Chase Buchanan
5/5
TrustpilotHighly recommended
I cannot recommend them enough. Both Danny and Daniel in the Richmond office have been super professional, positive, and persistent, and managed to sell our house - not an easy sale - within record time and at a good price. Communication about the viewings was always clear and timely, and they did a perfect job selecting the right potential buyers, as well as being incredibly helpful after we accepted our buyer's offer. We had an appalling experience with another agency last year, Chase Buchanan succeeded where others failed. Highly recommend them.
4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Agent replied · 24 August 2024
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
5/5
GoogleGreat people, special call out for Naj, Lucy and Michael for getting it right every time. Sold our home over the asking price in a weekend ! I have used Milestones (Now Chase) for the past 20 years. Very happy !!
Agent replied · 12 June 2024
We are so grateful for reviews such as yours, we love to read such positive comments regarding our hard working staff! Thank you! We also want to thank you for being such a loyal client! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Agent replied · 24 August 2024
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Agent replied · 24 August 2024
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
5/5
GoogleJoel Kramer and the Chase Buchanan team were really helpful throughout the process, providing regular updates and nothing was too much trouble. Great service.
Agent replied · 12 June 2024
Dear Nicole, Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. 🌟 Kindest regards, Chase Buchanan
5/5
GoogleGreat experience in finding my first rental property with Joel at Chase Buchanan. Their staffs are very helpful in every step of the way.
Agent replied · 12 June 2024
Hi Alex, Thanks so much for your positive review! We're thrilled to hear you had a great experience with us. Best regards, Chase Buchanan
5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Agent replied · 24 August 2024
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
5/5
GoogleA big thank you to the Teddington lettings team for finding my perfect rental. Extremely professional and couldn’t have been more helpful!
Agent replied · 12 June 2024
Dear Lauren, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chase Buchanan Teddington
How many reviews does Chase Buchanan Teddington have?
Chase Buchanan's Teddington office has 756 reviews across two platforms: 342 on Google, 414 on Trustpilot (across the whole business).
What is Chase Buchanan Teddington's rating?
Chase Buchanan Teddington is rated 4.7 out of 5 across all 756 reviews, and 4.9 out of 5 on Google from 342 reviews.
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
Where is Chase Buchanan's Teddington office?
Chase Buchanan Teddington, 43 High Street, Teddington, TW11 8HB.
