Trusted Agent profile · Teddington
★★★★★
756 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.7 out of 5 across 756 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
5/5
GoogleGreat support from our agent Joel finding a new flat on short notice!
Hi Laura, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
5/5
GoogleAs a foreigner who wasn't familiar with the process, Joel's quick responses were really helpful and appreciated. It was a great experience meeting such a kind agent.
Hi Sookhyun, Thank you for taking the time to write a great review!! We are so glad Joel was helpful with his responses and mad it a great experience for you. We wish you all the best. Chase Buchanan
1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
5/5
GoogleFantastic support from Ayesha in the Teddington office. Fast, communicative and fair. A pleasure to deal with.
Hi Kristien, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
5/5
GoogleIt was a pleasure dealing with Joel, he was extremely helpful, friendly and a delight to deal with.
Hi Samantha, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleNothing but good things to say about these guys especially Jenna. Thank you for everything!
Hi Eric Thank you so much for your review. Myself and Jenna are always so grateful for anyone taking the time to leave us feedback! If you do require any of our services in the future please do not hesitate to get in contact. Best wishes, Lianne Gregory Lettings Manager
1/5
TrustpilotTerrible experience
Terrible experience, bad communication, untrustworthy and have lied throughout the experience. Twickenham branch.
Hi Eve, we are so sorry you have had to leave this feedback. We are looking into this and will come back to you with an update.
5/5
GoogleWe sold through Chase Buchanan recently and cannot recommend them highly enough. They offer a highly personal, friendly and yet comprehensive service that you simply don’t get from most of their competitors. … More
5/5
TrustpilotWonderful service
We had a great customer service experience. Lianne Gregory and Joel Kramer are fantastic. I recommend them if you are interested to let a new place. Thank you very much.
Hi Ricardo, thank you for your review and your kind words for Lianne and Joel. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEllie has been amazing from finding us…
Ellie has been amazing from finding us the right property she has answered any queries very quickly, and help through the whole rental process, she is always cheerful and never makes you feel you are being a nuisance thank you Ellie
1/5
TrustpilotScary experience
We found a place through the Teddington/Hampton Hill agents, we liked it so we made an offer the next day. The agent was more than happy to take the money same day for the holding deposit so they can take it out of the market as the place is ours. So far so good, we were happy until the next day - they started asking for 12 months rent upfront asap, otherwise we’ll lose the house. We gave them everything they needed for the reference check (even guarantors), but they wanted 12 months upfront and it was nothing that we could do. We ended up asking for the deposit back (it took 1 week to get the money back) and with a big disappointment in agencies.Two months later and the house is still on the market, I wonder why…
5/5
GoogleBest in Teddington, especially Naj!PositiveResponsiveness, Quality, Professionalism, Value
Dear Mr Childs, Thank you so much for taking the time to leave a 5 star review for Naj and the team. We wish you and your family all the best in your new home! Kind regards, Milestone Teddington (Chase Buchanan)
5/5
GoogleGreat service, staff very friendly and helpful. Jenna was an absolute star.
Hi Jakub, Thank you so much for your 5 start review! Best wishes for the future in your new home! Kind regards, Lianne Gregory Lettings Manager
5/5
TrustpilotTeddington !
Absolutely spectacular service from Joel and the Teddington lettings team. I would recommend them to anyone in the area!
Hi Wendy, we really appreciate you taking the time to leave a review for Joel and the Teddington team, they'll be delighted to see this. Best wishes!
5/5
TrustpilotGood lettings experience
The lettings team were really helpful with finding the right house in Bath and setting up our tenancy. We couldn't be happier!
Hi Alex, congratulations on your new home in Bath! We were delighted to have found this for you and wish you all the best for the future.
5/5
GoogleAyesha understands the tenants need very well and communicates very effectively
Hi Prakash, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
